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Post by Tomcakes on Aug 10, 2006 21:39:16 GMT
Have to say, after a paper/yellow ticket which didnt work after being in a back pocket all day, Oyster certainly has some advantages!
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Post by Tubeboy on Aug 10, 2006 21:48:48 GMT
Get on well with this sa do ya? ;D
Are you sure he didnt "arrange" for the gates to do that? ;D
On many an early turn, come in and the late turn sa [who is a good mate!] has left most of the gates with various faults on them. Takes about 10-15 minutes to get them up and running. Hard reset is best [switch off and then back on].
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Post by Deleted on Aug 11, 2006 6:22:25 GMT
Get on well with this sa do ya? ;D Are you sure he didnt "arrange" for the gates to do that? ;D On many an early turn, come in and the late turn sa [who is a good mate!] has left most of the gates with various faults on them. Takes about 10-15 minutes to get them up and running. Hard reset is best [switch off and then back on]. I did think that, but at 1800, we had a SA and no errors on any gates - 1810 no SA and all 4 gates go down . Spooky...... I find swearing at them and then kicking the gates much better than a hard rest, although the hard reset does cure most ills.
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Post by Deleted on Aug 11, 2006 19:20:20 GMT
I hate the older style gates like at Charing X. They close too quickly and make a horrid banging noise. Some of the 2nd Generation, like at London Bridge, open slowly. The 3rd Generation of gates, as at Kings X are to my liking, because the reader is actually on the front of the gate.
The gates at Liverpool St threw a right strop, every gate 'locked up' with the display saying things like, Child, Seek Assistance, 99 code... etc. The whole POD display lit up.... and the Gate line control point, merrily flashed away, with two staff pressing various buttons.... What would have caused that, TB???
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Post by Deleted on Aug 11, 2006 20:48:03 GMT
Either the station computer has thrown a woobly - or a power problem.
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Post by Tubeboy on Aug 12, 2006 11:39:06 GMT
Concur with Simon!
As for the three generations of gates [pneumatic, electric, and the posh new ones] Electric are my favourite. They look most pleasing on the eye. Used my replacement pass for the first time about a week ago on a pneumatic gate. Well, the bang/noise/din, I thought the paddles had punctured the side panels! ;D
Remember when I was in the job only about a week, Old St in the evening peak. Gate stayed open, used my foot [swung my leg forward] to pass over the reflectors [thereby shutting the gate. Seen loads of staff do it. Yes THIS idiot gets his leg caught in the gate. People thought I was a comedian, the warm up man for Bruce Forsyth! ;D
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Post by Deleted on Aug 12, 2006 21:18:36 GMT
Bumper Harris V2??? ;D
[ducks to avoid flying gateline operators manual]
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Post by Tubeboy on Aug 12, 2006 21:36:35 GMT
Manual? Oh that useless red folder which told you nothing. Most staff will say the only way you learn about the gates is by getting a few people trapped in them, thats the best education, and you quickly progress.............onto the ticket machines! ;D Btw, I mean getting people trapped accidentally in the gates, deliberately.......? I am sure staff dont do that!
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Post by Deleted on Aug 12, 2006 21:49:30 GMT
When people walk through the gate carrying a big bag, I just like standing there watching them wrestle with the bag, trapped in the jaws of the gate. DON'T PULL, I keep thinking; lift the bag up and over...
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Post by Chris M on Aug 12, 2006 22:08:44 GMT
the only way you learn about the gates is by getting a few people trapped in them, thats the best education, and you quickly progress.............onto the ticket machines! ;D People get trapped in the ticket machines?
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Post by Tubeboy on Aug 12, 2006 22:43:11 GMT
Frequently, I hate to say it, but its lack of common sense. You get someone with a large suitcase and they use the "normal" gates. You get another who goes to the much larger manual gate, and they have a carrier bag! Do you mean the machines that dispenses tickets? This lack of common sense has infected me! ;D
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Post by Chris M on Aug 12, 2006 23:23:03 GMT
Do you mean the machines that dispenses tickets? This lack of common sense has infected me! ;D This is what most people mean by the phrase "ticket machine"
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Post by Deleted on Aug 13, 2006 7:33:34 GMT
When people walk through the gate carrying a big bag, I just like standing there watching them wrestle with the bag, trapped in the jaws of the gate. DON'T PULL, I keep thinking; lift the bag up and over... In an EVIL mood, you just stand there and pretend to ignore them. Then wait for them to come over to you. A subitable lecture of why you didn't use the big gate with a suitcase symbol on it usually results. Funny thing is the more you pull/push the gates, the harder the gates push back Let's assume you're in a good mood and try and release them, because the punter is pulling the gate paddles the one-shot release doesn't work, so you end up having to shout at them to leave the gates alone I've known a member of staff to get there tie trapped in a ticket machine, but they shouldn't have been fiddling with the machine Alas gates are a real pain, as TUBEBOY said you get those with a small carrier demand that you open the gate, you get people with NR mag tickets who don't want to put their ticket into a gate and you get the thousands, if not millions, of free Under 11's who LU expect me to use my staff pass to let through the gates - not on my shift . Not forgetting the 'old bill' who present their warrant card 'in that way' (any gateline staff will know exactly what I'm talking about).... LU, the customer loving organisation that it is, then sends out 'instructions' to staff of who can and can't use the manual gate and I guarantee that the person demanding the gate opened with their little Gucci carrier bag isn't on the list (it's like a night club - sorry mate you're not on the list!) The moral of the story - use the T.T.G.M. senario. Through The Gate Mate.
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Post by Tubeboy on Aug 13, 2006 8:24:46 GMT
My old station has a police station AND section house! A fair few of the coppers just treat you like a slave, some are nice though [like most humans]. When a copper comes whom I never have seen, just stands there and says nothing ie assumes I know that he is a copper. I just say "thanks for the compliment"!. They say "pardon" "Well you are saying I am psychic are you not"? Most walk off in a huff.
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Oracle
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Post by Oracle on Aug 13, 2006 9:32:41 GMT
What I would like to know please, and excuse my stupid query, but how does the U11 free travel affect outside Londoners? I pay I think £5.90 for my 9-year old with Family Railcard for \ a Travel Card from Ashurst New Forest. That is an element for the rail ticket to NR and an element for child's TfL travel. However if U11s are free, should I just ask for a CDR to London as son is going to go free around London now? Also how do staff work out how a kid is not 12?
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Post by dla365 on Aug 13, 2006 10:38:38 GMT
Also how do staff work out how a kid is not 12? I presume the staff have a keen nose for identifying ages, and if they are in doubt, they may ask the parents for ID? That usually happens on the buses, and when the drivers ask for proof of age, they usually do not have any. Then they are told to pay the full adult fare or leave the vehicle.
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Post by Deleted on Aug 13, 2006 10:47:45 GMT
Also how do staff work out how a kid is not 12? 6th sense! You can always tell if someone isnt the right age, sounds strange but it is true. You can normally sniff out trouble!
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Oracle
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Post by Oracle on Aug 13, 2006 14:21:09 GMT
Well we went to Bournemouth and back...£4.55 + £1.30 for 'him'. I found old tickets: it's £19.60 for me for R1256 and £5.65 each for him and my other son. Fantastic value BUT should I now obtain just a CDR for Stuart as he goes for zilch in Town? I was contemplating some form of i.d. when going round Town if he goes free...passport would be ideal but OTT. I believe that the Child Fare CDR is £3.25 with a FR. £13.45 CDR without Railcard! It's cheap taking hooligan along!
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Post by Deleted on Aug 13, 2006 15:46:03 GMT
Also how do staff work out how a kid is not 12? 6th sense! You can always tell if someone isnt the right age, sounds strange but it is true. You can normally sniff out trouble! 11 year olds are fairly easy to spot. Obviously some slip through the net. Personally if in doubt I ask the parent (or whoever) and if they tell me they're 10, then they're 10, Obviously RCI's may take a different position. There is no requirement to carry proof of age, which in my opinon is a bit naughty for those with big kids. Same applied for U16's. TFL removed the need for photocards for oneday tickets to U16's. That's much harder to spot.
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Post by Deleted on Aug 13, 2006 20:32:29 GMT
And using discretion is by no means infallible... Ask for ID and you're bound to get a mouthful of abuse.....
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Post by Tubeboy on Aug 13, 2006 21:41:47 GMT
Unless the child looks older, most [though not all] station staff will take them in good faith. A fair amount of the time its easier to say nothing, as it leads to confrontation. Many people in their 20s actually pretend they are 15! That is taking it a bit too far.
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Post by Deleted on Aug 13, 2006 21:47:01 GMT
Or the ones that get stopped and can't decide when thier birth day is... 16/04/1989, asked again this becomes 24/07/1991... Oh, right then, so how old are you? Err, 17.
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Post by Tubeboy on Aug 13, 2006 22:20:13 GMT
When you have disagreements/altercations with people over the age of a child, its usually a spur to keep your mouth shut. Most staff [myself included] have lax days and strict days. I have let people off paying totally, if they were unable to buy their ticket at their original station, and are more than happy to pay. When others try to be shifty to get out of paying 50p for example and are trying to con the system, I am very strict. Oyster in this respect helps.
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Post by Deleted on Aug 14, 2006 7:15:58 GMT
When you have disagreements/altercations with people over the age of a child, its usually a spur to keep your mouth shut. Most staff [myself included] have lax days and strict days. I have let people off paying totally, if they were unable to buy their ticket at their original station, and are more than happy to pay. When others try to be shifty to get out of paying 50p for example and are trying to con the system, I am very strict. Oyster in this respect helps. I can remember back in my SSMF days, I normally would let the person off - on the basis of there honesty and the fact LU should provide facilities - when the ticket office was closed. Fares Paid sheets . One day a rather rude and obnoxious women presented herself with something trivial like a 50p fare paid. Her attitude stinked so I brished the dust of the Fares Paid sheet and made her pay. it's true what they say, it's easier to make wine out of grapes than vinegar
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Post by Tubeboy on Aug 14, 2006 18:06:18 GMT
I dont think the public realise when travelling on the tube [or indeed using any service] of how far staff will go to help them, if staff receive courtesy from that person. Very few realise, unless its me, which is possible!
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Post by Colin on Aug 14, 2006 19:03:10 GMT
I dont think the public realise when travelling on the tube [or indeed using any service] of how far staff will go to help them, if staff receive courtesy from that person. Ok, who's hacked tubeboy's account? ;D ;D You know what? That must be the truest statement i've ever read on this forum - spot on tubeboy
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Post by c5 on Aug 14, 2006 19:05:26 GMT
I dont think the public realise when travelling on the tube [or indeed using any service] of how far staff will go to help them, if staff receive courtesy from that person. Ok, who's hacked tubeboy's account? ;D ;D You know what? That must be the truest statement i've ever read on this forum - spot on tubeboy Very true. Although (thankfully?) I have very little direct customer contact. It's exactly the same staff to staff too.
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Post by Tubeboy on Aug 14, 2006 19:12:00 GMT
Praise from an admin, I am honoured. ;D
Hacking my account? The hounds have been told!
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Post by Deleted on Aug 14, 2006 20:40:33 GMT
Ah, but then theres the other side of the coin. At West Ruislip once helped a woman trying to bring a pushchair down the stairs, she had two kids in it! Walked up and asked her if she'd like any help and got "No I ----- don't need your ------ help, so ---- off"
Okay, fine no probs. Wanders back down. Only train in station, next one a few minutes away. Looks at platform cctv display, can see her pushing the chair up the platform, stops by the third car, stick clears, so I shut the doors, just as she lifts the chair up.
"You are the weakest link, good bye", say me to the monitor. Jabs the ATO buttons and off we go!
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Post by Deleted on Aug 14, 2006 22:43:18 GMT
..."You are the weakest link, good bye", say me to the monitor. Jabs the ATO buttons and off we go! ;D ;D Isn't revenge sweet? I'm so glad that people like that (sometimes) get what's coming to them.
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