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Post by Deleted on Sept 13, 2009 14:09:38 GMT
Among other closures to-day (Sunday September 13) we have the suspension of the entire Circle line. In a slightly contrarian spirit I wonder how much difficulty this will cause - or, to quantify, how many more passengers will use Earl's Court & Aldgate East to-day than do so on a normal Sunday? Is there in fact a need to run the Circle on Sundays (or in the later evening on other days) at all? Really its only "unique" journeys are those through the City (e.g. Liverpool Street to Blackfriars) and those from the southern half of the West End and Victoria to Kensington. Since (I imagine) the former are mainly commuter and/or business-related journeys and the latter shopping-related the logic of Sunday Circles - except perhaps in shopping hours - is not immediately clear. I am sure the experts on this Forum will now all pounce and explain to me just how wrong-headed I am
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Post by Deleted on Sept 13, 2009 15:40:20 GMT
I have always thought the Circle should be a peak hour only service and off peak the trains should run an Aldgate to Hammersmith service. When I used to do Circles I noticed the emptiest part of the Circle is from Liverpool Street to Tower Hill. The Gloucester Road to High street section was always busier, but I'm sure Earls Court could manage the additional passengers going that way.
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Post by Deleted on Sept 13, 2009 16:05:07 GMT
I have always thought the Circle should be a peak hour only service and off peak the trains should run an Aldgate to Hammersmith service. When I used to do Circles I noticed the emptiest part of the Circle is from Liverpool Street to Tower Hill. The Gloucester Road to High street section was always busier, but I'm sure Earls Court could manage the additional passengers going that way. A nice idea, but to get from Liverpool Street to the westbound District line would mean doubling back on yourself at Aldgate East off peak. Edited to explain particular situation: I need to keep stairs to an absolute minimum!
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Post by londonstuff on Sept 13, 2009 16:20:36 GMT
I heard at one of the LURS lectures that LU carries as many passengers on a Sunday as it did weekday just a few years ago, so I don't think a circle withdrawal would be on the cards - other than what already happens for the engineering works
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metman
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Post by metman on Sept 13, 2009 16:21:09 GMT
I used to do it all the time, it was quicker than waiting for the Circle Line. I often walked from Aldgate East to Aldgate, and got the Met from there.
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Post by Deleted on Sept 13, 2009 17:13:36 GMT
Spot on.......and it wouldn't do many people any harm at all to adopt that philosophy either. Same as not driving their kids half a mile to school. What's the matter with a bit of exercise for god's sake? Have we all gone soft?
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Post by londonstuff on Sept 13, 2009 20:09:17 GMT
Spot on.......and it wouldn't do many people any harm at all to adopt that philosophy either. Same as not driving their kids half a mile to school. What's the matter with a bit of exercise for god's sake? Have we all gone soft? I'd be more than happy to walk it, but if Aldate/Aldgate East aren't classed as out of station interchanges like Hammersmith is, if I was on PAYG, I wouldn't particularly fancy being charged for 2 journeys.
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metman
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Post by metman on Sept 13, 2009 21:35:52 GMT
I certainly need to walk more! I normally had a travelcard, but it should be an interchange!
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Post by citysig on Sept 14, 2009 11:46:58 GMT
Here we go again ;D ;D First off, we're not a "request stop" railway. We don't drag a train out just when there are a few passengers to fill it. Just because at 1030 on Tuesday there were only 17 people travelling from Liverpool Street to Tower Hill, does not mean there won't be a school party on Wednesday or nobody on Thursday. There are lots of services which have varying demand, but we don't look at making them peak-hour only or withdrawing them altogether. Secondly, at last knockings on Saturday night there was an irate group of people who were disgusted to learn that there was no connecting bus service from the last Liverpool Street terminator, and the District Line. How annoyed they were when staff there suggested they take a short walk. They were, as far as reports suggest, fully able-bodied young people, but you would have thought we had asked them to donate a kidney. Third, Jim's suggestion of an off-peak Aldgate-Hammersmith shuttle. Why should we have them ;D Why can't the green railway have them doing a Whitechapel-Olympia service or something. After all, we've got the Mets to supplement our service whereas the District has nothing. Lastly, it's going to get bad enough from December for uncomplicated through journies. Let's not remove another "handy link" for the customer.
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Post by kewgardensteleport on Sept 14, 2009 16:13:12 GMT
I'd be more than happy to walk it, but if Aldate/Aldgate East aren't classed as out of station interchanges like Hammersmith is, if I was on PAYG, I wouldn't particularly fancy being charged for 2 journeys. Better still, just walk from Monument to Liverpool Street.
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mrfs42
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Post by mrfs42 on Sept 14, 2009 17:04:44 GMT
Here we go again ;D ;D First off, we're not a "request stop" railway. We don't drag a train out just when there are a few passengers to fill it. So why bother with all the manned spares then? Football specials? All the SB service enhancements when Wembley tips out after a concert or fitba/rugger match? There are lots of services which have varying demand, but we don't look at making them peak-hour only or withdrawing them altogether. In the grand scheme of things this is quite a recent phenomenon - there have been many more years and many more amendments to working timetables to try and match the stock provision much more closely to actual demand. On one hand I'm thinking of all the uncoupling (or 'divided working' as the Met. insisted on calling it) on the other I'm thinking of the myriad variations of stock allocations, the progressive tinkering of when exactly the services to Barking started/finished, the Saturday peak service, the Christmas Day services, Watford trains stopping additionally at Harrow-on-the-Hill and Uxbridge trains at Harrow-on-the-Hill and West Harrow in the peaks to give the best service to customers during times of staff shortage, extending the Charing Cross reversers to Barking, the introduction of Olympia services regardless of exhibitions, all-stations Mets after the Bakerloo went to Stanmore, enhanced services for the 1937 and 1953 Coronations (especially the *incredible* number of troops and school parties worked into the City by a mix of special and ordinary trains), the withdrawal and subsequent reinstatement of Picc. trains at Turnham Green, Thursday night shopper specials and school trains on the Central. All of these are within living memory. I'm not sure when the emphasis of the TTO seemed to change from 'We'll find out what the passengers actually want' to 'The passengers will get the service we give them' - perhaps it isn't the case and I'm labouring under a misapprehension, but it seems to stem from where the LBUs came in. This isn't a criticism of the current set up with Line Business units, but it seems that the only serious amendments to WTTs [1] are due to the retiming of OvergrounD services where there is inter-running of services - that then has a knock-on effect with the phrase 'minor retimings due to the introduction of a new timetable on the Inner Circle between Merkland Street and Govan Cross' or whatever being printed at the front of each new timetable. [1] with the notable exception of the Extended Circle service.
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Post by citysig on Sept 14, 2009 23:25:54 GMT
So why bother with all the manned spares then? Football specials? All the SB service enhancements when Wembley tips out after a concert or fitba/rugger match? To prevent the normal service becoming swamped with the additional traffic and to assist in the comfort of the regular customer. We do not stop running to Wembley simply because there isn't a football match or other event. In the grand scheme of things this is quite a recent phenomenon Well yes and no. Many of your examples are of a tube many years ago - some are even before my time on the job. The original question and subject matter of the thread was aimed at the here and now, and here and now we do not operate a taxi service on demand for those who want it, we operate an all-day service for those who may need it. Maybe throughout the years we have learnt that we are here to provide rather than to supply.
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Post by Deleted on Sept 15, 2009 9:17:41 GMT
In my experience the Circle is always more manic at weekends. Possibly partly because of the regular shutdowns and partly because there are far more tourists and day-trippers around who do not have the nous that regular commuters would have regarding alternative routes. It is very much a tourist railway. Doing Liverpool St reversers this weekend just gone I was getting no end of questions from confused passengers (most of them wanted to go to Tower Hill). We only had 5 and a half mins tunraround in the platform and if i'd have given every passenger the detailed answer they were looking for it would have taken me 20 mins to change ends. Which begs the question... where the hell were the station staff? I certainly didn't see any on the EB at Liverpool St when I was reversing there. I thought thats what the SRT were for? In conclusion, for all the faults of the Circle - it does what it says on the tin and I think the impact of losing it, whether off-peak, at weekends or permanently as is planned for December will be greater than many people think. It's the glue that holds the rest of LU together! Deep down I know the District love us too!
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Chris M
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Post by Chris M on Sept 15, 2009 10:55:01 GMT
Perhaps LU should invest in some LCD maps that only show the services that are running at the current time - so customers see that e.g. you can't get from Liverpool Street to Tower Hill directly on Sundays at present.
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Ben
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Post by Ben on Sept 15, 2009 13:01:53 GMT
But that might give the impression that the tube isn't a world class metro all the time
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Post by Deleted on Sept 15, 2009 15:23:27 GMT
Doing Liverpool St reversers this weekend just gone I was getting no end of questions from confused passengers (most of them wanted to go to Tower Hill). We only had 5 and a half mins tunraround in the platform and if i'd have given every passenger the detailed answer they were looking for it would have taken me 20 mins to change ends. Which begs the question... where the hell were the station staff? I certainly didn't see any on the EB at Liverpool St when I was reversing there. I thought thats what the SRT were for? I must agree. It was ludicrous to have such minimal turnarounds with the amount of people around. I called Liverpool St. and asked them to get someone on the platforms as I could see the T/Ops being swamped when changing ends, but the person didn't appear to hang around for too long. There was also very little that could be done to recover the service when we had a couple of shutdowns. I had to resort to sending 2 late running trains out of turn to Moorgate to reverse off P1. As for the SRT, biggest waste of money and time I've come across as they're never around when you need them!
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Post by Tomcakes on Sept 15, 2009 15:55:06 GMT
I'm always confused why there don't seem to be sufficient staff to work on shutdown days.
Surely the virtue of sections being closed means less staff will be required? Sure, there might need to be a supervisor or someone in charge at each closed station, and perhaps someone standing on the front telling passengers where the replacement bus runs from, but surely not the level of customer service staff that you'd normally have?
Then if sections of line are suspended, surely this results in a load of train operators with nothing to do? I'm sure they'd be able to be deployed to help passengers, direct them to the replacement bus or alternative transport?
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Post by Deleted on Sept 16, 2009 9:06:38 GMT
Then if sections of line are suspended, surely this results in a load of train operators with nothing to do? I'm sure they'd be able to be deployed to help passengers, direct them to the replacement bus or alternative transport? It does. Most of the duties are spare or part spare. It makes a nice change from normal weekends when we get run ragged. However if you tried to get drivers to do CSA duties (unlisenced, unfamiliarised and untrained) you would probably have a mutiny on your hands. Thats what CSAs are for and as you rightly pointed out there should be loads of them! T/ops shouldn't be used to supplement badly managed coverage of other grades. Does anyone know what the Jubilee and Vic drivers do during their total shutdowns? Is it a book on from home job or do they make them come in and sit in the messroom with nothing to do?
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Post by Tomcakes on Sept 16, 2009 9:19:29 GMT
Weren't all/most drivers CSAs at one point anyway? Aside from anythign else, I'm not quite sure what's so bad in extra people answering questions (it seems that the drivers who are driving get asked owing to the lack of platform staff, anyway). The railway replacement bus staff seem to help direct passengers despite (I imagine) not having any formal railway qualifications.
I suppose there would be mutiny as drivers probably enjoy getting paid for putting their feet up for a shift, but it seems a bit silly for there to be a huge shortage of staff in one department, when another department isn't doing anything.
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Phil
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Post by Phil on Sept 16, 2009 11:43:03 GMT
Weren't all/most drivers CSAs at one point anyway? Aside from anythign else, I'm not quite sure what's so bad in extra people answering questions (it seems that the drivers who are driving get asked owing to the lack of platform staff, anyway). The railway replacement bus staff seem to help direct passengers despite (I imagine) not having any formal railway qualifications. I suppose there would be mutiny as drivers probably enjoy getting paid for putting their feet up for a shift, but it seems a bit silly for there to be a huge shortage of staff in one department, when another department isn't doing anything. I don't think you understand at all, tomcakes. To be a CSA at a station you have to have local knowledge (station layout etc.) competely memorised and approved. To put t/ops back on a station would require (re)training them for the actual station involved - AND paying them t/op pay for doing CSA. And that's before any union intervention. Might be worth the company doing retraining if there were a long continuous line shutdown, but no manager in their right mind would countenance taking t/ops off trains to retrain them to give them back station licences just for the odd weekend part closure.
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Post by North End on Sept 16, 2009 13:09:19 GMT
Weren't all/most drivers CSAs at one point anyway? Aside from anythign else, I'm not quite sure what's so bad in extra people answering questions (it seems that the drivers who are driving get asked owing to the lack of platform staff, anyway). The railway replacement bus staff seem to help direct passengers despite (I imagine) not having any formal railway qualifications. I suppose there would be mutiny as drivers probably enjoy getting paid for putting their feet up for a shift, but it seems a bit silly for there to be a huge shortage of staff in one department, when another department isn't doing anything. I don't think you understand at all, tomcakes. To be a CSA at a station you have to have local knowledge (station layout etc.) competely memorised and approved. To put t/ops back on a station would require (re)training them for the actual station involved - AND paying them t/op pay for doing CSA. And that's before any union intervention. Might be worth the company doing retraining if there were a long continuous line shutdown, but no manager in their right mind would countenance taking t/ops off trains to retrain them to give them back station licences just for the odd weekend part closure. A familiarisation at a smaller station can take only a few minutes, and it would be possible for staff to work on the unpaid side of the gateline giving information to customers only - not getting involved with the operation of the station. I'm not suggesting it's the right thing to do - Train Operators are employed as Train Operators and that is their job, however it not beyond the realms of feasibility.
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mrfs42
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Post by mrfs42 on Sept 16, 2009 13:13:12 GMT
Let's say that there is a system where overtime opportunities at Wembley Park are advertised network-wide for licensed CSAs to assist with the crowds after an event at Wembley.
Why not adopt the same system for occasions where there is reversing at a Zone 1 station due to engineering works? Would licensed CSAs be prepared to help in this aspect for a bit of overtime?
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Post by flippyff on Sept 16, 2009 20:32:21 GMT
<snip>To put t/ops back on a station would require (re)training them for the actual station involved - AND paying them t/op pay for doing CSA. And that's before any union intervention. <snip> As opposed to paying them t/op pay for doing ???? during a shutdown? Maybe they could be trained during one of the shutdowns and be paid t/op pay for it....... Simon <hoping he's done the quotes correctly in amongst all the snipping.>
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Post by Colin on Sept 16, 2009 22:03:37 GMT
To work on a station you must: - Be familiarised with the location of all station equipment
- Be familiarised with all emergency evacuation procedures for that location
- Be familiarised with the location's congestion control plans
- Take part in a 'mock evacuation', at the location, at least every six months (unless involved in a real one)
- Sign to say that you are familiarised with the emergency procedures every six months
- Be trained and correctly licenced for the grade of work you are undertaking
On top of that, you are effectively asking drivers to remotely book on if it's a location other than their home depot - that would break pretty much every local agreement in existence as remote booking on for train crews is almost obsolete now. The idea may be nice & simple in theory, but it is not practical in any way. Fine you say, "why can't drivers do the necessary training & licencing?" Simple!! Who will drive the trains whilst you are training the drivers?!! In any case, drivers already undergo 20 weeks training for their current role, which involves learning rules & procedures, line geography (signals, gradients, junctions, stations, traction current sections, speed limits, etc, etc), stock training (2 stocks for the District's west end crews) and of course how to drive the things. And now you want to add station work? Anyway, to answer the question posed by prakash.....If a depot has no driving work available at all, drivers will still book on and the opportunity is taken to catch up on team talks, P&D's, etc. It is a shorter day than usual, but they'll certainly have to come to work.
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Post by andypurk on Sept 16, 2009 23:27:58 GMT
To work on a station you must: - Be familiarised with the location of all station equipment
- Be familiarised with all emergency evacuation procedures for that location
- Be familiarised with the location's congestion control plans
- Take part in a 'mock evacuation', at the location, at least every six months (unless involved in a real one)
- Sign to say that you are familiarised with the emergency procedures every six months
- Be trained and correctly licenced for the grade of work you are undertaking
Anyway, to answer the question posed by prakash.....If a depot has no driving work available at all, drivers will still book on and the opportunity is taken to catch up on team talks, P&D's, etc. It is a shorter day than usual, but they'll certainly have to come to work. I have a question. Do the people who run the shops on various platforms around the system have to undergo all that training as well? If not then it should be possible to arrange for drivers be diverted to customer care. I don't think the suggestion is that spare train crew take over from the normal station staff, but that they are present in addition to give information and advice to passengers during the work. This doesn't even have to be on the platforms, but can be at the station entrances etc., especially if a station is closed anyway. There are going to be a lot of closures in the next few years, so how many short days with 'team talks, etc.' will there be on the SSLs?
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Colin
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Post by Colin on Sept 17, 2009 5:15:12 GMT
I have a question. Do the people who run the shops on various platforms around the system have to undergo all that training as well? No - though they do have to have a basic 'this is what you should do in an emergency' briefing as per other visitors to stations. This would also include cleaning contractors and other staff/contractors that work on stations for whatever purpose (ie, maintenance, inspections, etc). IIRC correctly, ERU and chocolate machine contractors are exempt. I don't think the suggestion is that spare train crew take over from the normal station staff, but that they are present in addition to give information and advice to passengers during the work. This doesn't even have to be on the platforms, but can be at the station entrances etc., especially if a station is closed anyway. It's still not that simple!!
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Post by citysig on Sept 17, 2009 9:43:15 GMT
In any case (and T/Ops correct me if I'm wrong) engineering works and their timetables are planned weeks in advance, and so are the duty schedules with regard to train crew.
The image that because there's a shutdown there will be hoards of train operators sitting around doing nothing simply as there aren't as many trains is not true. Although there may be more "spare" turns booked on than usual, on the whole less train operators are booked to work.
This was proven a few weeks ago, when we ran a near normal timetable in place of the "planned" engineering timetable - which was cancelled at short notice. There simply were not enough T/Ops to cover all of the trains.
One point that has been touched on is why CSAs from stations within the suspended area be drafted on to other stations to assist. Where this can be achieved (i.e. the station they are moving to is within their "group") then it is quite often worked that way.
The extra staff for events at Wembley are quite often partly funded by the event organisers themselves.
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Colin
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Post by Colin on Sept 17, 2009 11:25:40 GMT
In any case (and T/Ops correct me if I'm wrong) engineering works and their timetables are planned weeks in advance, and so are the duty schedules with regard to train crew. The image that because there's a shutdown there will be hoards of train operators sitting around doing nothing simply as there aren't as many trains is not true. Although there may be more "spare" turns booked on than usual, on the whole less train operators are booked to work. Quite correct MetControl - in fact you've reminded of another point that I hadn't included in my 'argument against' (mainly cos I don't use the facility) - quite often drivers are given the opportunity to use up their annual leave during weekend engineering works; it doesn't cost the company in terms of having to cover a duty, as there's less duties/work, yet it does allow much more flexibility in getting time off when it's required. This was proven a few weeks ago, when we ran a near normal timetable in place of the "planned" engineering timetable - which was cancelled at short notice. There simply were not enough T/Ops to cover all of the trains. Although it doesn't happen often, engineering works do sometimes get canceled - yet any annual leave that has already been granted is generally adhered to; so a 'plan B' always has to be available. As I said previously, there's much more to it than you may think!
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Post by Deleted on Sept 17, 2009 13:30:40 GMT
I presume that if management want to cancel a driver's annual leave after they've granted it, they have to make it very much worth his/her while?
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Ben
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Post by Ben on Sept 17, 2009 17:59:58 GMT
To work on a station you must: - Be familiarised with the location of all station equipment
- Be familiarised with all emergency evacuation procedures for that location
- Be familiarised with the location's congestion control plans
- Take part in a 'mock evacuation', at the location, at least every six months (unless involved in a real one)
- Sign to say that you are familiarised with the emergency procedures every six months
- Be trained and correctly licenced for the grade of work you are undertaking
Does that include GSMs?
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