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Post by happybunny on Nov 22, 2008 20:39:44 GMT
I notice that yet again, this weekend of Engineering works.. passengers are being provided completely wrong information ! All three stations show train departures every 10 minutes going to Upminster! It is nothing short of disgraceful on LUL's/Network Rails part, that the special engineering timetables are not uploaded to the network rail departure screens / systems!
They go on about providing info regarding weekend engineering works, by web, phone, pa's posters... and yet on the station departure screens they advertise that a full service is running !
Imagine if SWT wasn't running past Clapham.. But at Wimbledon the screens and announcements still informed all passengers trains were running as normal to Waterloo.. it wouldn't happen !
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Post by Deleted on Nov 24, 2008 20:32:43 GMT
I notice that yet again, this weekend of Engineering works.. passengers are being provided completely wrong information ! All three stations show train departures every 10 minutes going to Upminster! It is nothing short of disgraceful on LUL's/Network Rails part, that the special engineering timetables are not uploaded to the network rail departure screens / systems! They go on about providing info regarding weekend engineering works, by web, phone, pa's posters... and yet on the station departure screens they advertise that a full service is running ! Imagine if SWT wasn't running past Clapham.. But at Wimbledon the screens and announcements still informed all passengers trains were running as normal to Waterloo.. it wouldn't happen ! I don't think anyone can argue with you on this one !!! Poor ...very poor !!! However .... one can't help but be seriously underimpressed by the daily disgrace of westbound platforms at East Ham and Upton Park proclaiming the arrival of "METROPOLITAN LINE" trains ... only Bromley ever showed "Hammersmith & City Line" and thats been replaced with a dot matrix. |
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Post by chrish on Nov 24, 2008 22:00:09 GMT
I notice that yet again, this weekend of Engineering works.. passengers are being provided completely wrong information ! All three stations show train departures every 10 minutes going to Upminster! It is nothing short of disgraceful on LUL's/Network Rails part, that the special engineering timetables are not uploaded to the network rail departure screens / systems! They go on about providing info regarding weekend engineering works, by web, phone, pa's posters... and yet on the station departure screens they advertise that a full service is running ! Imagine if SWT wasn't running past Clapham.. But at Wimbledon the screens and announcements still informed all passengers trains were running as normal to Waterloo.. it wouldn't happen ! Plus the added confusion of the DMI's at Richmond proudly displaying "Engineering works between Embankment and Whitechapel"  |
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Post by Deleted on Nov 25, 2008 0:28:19 GMT
However .... one can't help but be seriously underimpressed by the daily disgrace of westbound platforms at East Ham and Upton Park proclaiming the arrival of "METROPOLITAN LINE" trains ... only Bromley ever showed "Hammersmith & City Line" and thats been replaced with a dot matrix. Agreed. The Hammersmith & City has had a separate identity from the Met line for over 15 years now, long enough to change the glass panels in the light box describers. |
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Post by Colin on Nov 25, 2008 2:01:54 GMT
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Post by Chris M on Nov 25, 2008 2:41:02 GMT
Can the DMI's not show "special"?
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Post by pakenhamtrain on Nov 25, 2008 8:04:19 GMT
Or at least "Listen for announcements".
I think the more helpful one is the one displaying where it will never reach. Although that could be on my experience around here(Which both train and PID display where the train has no hope in reaching. Be thankful you don't have TD numbers for every single train!)
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Post by Colin on Nov 25, 2008 9:38:05 GMT
Can the DMI's not show "special" I have never seen 'Special' on a District line DMI - I would therefore assume that although the signallers were most likely using that as the TD (train description), the DMI's are set up to display it as Not In Service. It's not necessarily the signallers fault in this instance as such, but a lack of foresight by those that originally installed and set up the DMI's regarding the information the customers are getting. I suppose the bottom line is that it's a graphic illustration of the limits of the TD system, indicating that even in this day & age of technology....etc, etc.... |
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Post by Deleted on Nov 25, 2008 13:21:46 GMT
My feeling is that if the passenger is still meant to use the train to reach the terminus (eg by RRBS) then show that, otherwise they'll be on the platform waiting for ever! If they should be using an alternative route however, it gets a bit more tricky. Perhaps show 'Short route, please ask driver' which I've seen on a bus!!!  |
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Post by Chris M on Nov 25, 2008 15:13:27 GMT
"see front of train" is probably the railway equivalent
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Post by 21146 on Nov 25, 2008 16:50:01 GMT
This Sunday we were doing Embankment's at the east end - now of course the DMI's couldn't show that, so what did they show instead? Not In Service! I dunno what's less helpful really, showing a destination the train hasn't a hope of reaching, or showing something which is potentially even more confusing  On Sunday the Tower Hill station D.V.A. was announcing "stand clear, this train is not in service" for each WB District Line train terminating at Embankment. Passengers blithly ignored all of this, which I suppose is a bit funny until the day serious safety instructions are equally ignored. |
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Post by 21146 on Nov 25, 2008 16:50:59 GMT
"see front of train" is probably the railway equivalent Or how about "Ask driver" as per First Capital Buses!!! |
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Post by astock5000 on Nov 25, 2008 16:54:55 GMT
This Sunday we were doing Embankment's at the east end - now of course the DMI's couldn't show that, so what did they show instead? Not In Service! I dunno what's less helpful really, showing a destination the train hasn't a hope of reaching, or showing something which is potentially even more confusing Couldn't the DMIs have been turned off? |
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Post by Deleted on Nov 25, 2008 23:32:29 GMT
They often show "Check destination on the front of the train" but I'm not sure what generates that description ..possibly a train that has a TD code the dot matrix doesn't recognise ....
In which case set each train up as a Barking on departure from Upminster, presumbaly this code wouldn't be recognised after Barking and before it there are no functioning displays anyway.
I don't like trains being described for a destination beyond that thay are going ...this prompts arguments with staff, I've seen quite a few where that has happened - some very agressive, if necessary show them with the terminal short of the actual terminal that can be displayed. Rail Buses do not always link the sections nowadays, none on the Embankment - Earl's shutdown.
I suppose "Not In Service" is next best, as it will be immediately obvious the train is in service without committing to a destination !
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Post by Deleted on Nov 26, 2008 1:03:10 GMT
Couldn't the DMIs have been turned off? I can't see why not. For some reason this is very rarely done - they would rather show complete rubbish than nothing at all! |
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Post by upfast on Nov 26, 2008 1:26:11 GMT
Couldn't the DMIs have been turned off? I can't see why not. For some reason this is very rarely done - they would rather show complete rubbish than nothing at all! Some stations do turn them off. I know Victoria do when the District is suspended west of West Kensington, as the destination on the DMI is Ealing Broadway (due to signalling constraints). |
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Post by Colin on Nov 26, 2008 12:37:49 GMT
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Post by Deleted on Nov 27, 2008 3:28:02 GMT
Switching off DMIs is also a thing done by station staff, some stations are better run with proactive staff than others.
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