prjb
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Post by prjb on Apr 28, 2007 20:32:54 GMT
Me and my wife went to see 'Wicked' at the Appollo Theatre in Victoria the other night. It was the most fantastic performance I have ever seen and better than 'Les Mis' IMHO but thats not what I want to discuss!
We walk into Gloucester Road station and my wife annouces that she has forgotten her 1st Class Priv. I moan and wail at her as we will have to get a cash fare only to discover that I too have forgotten my staff pass (ahem!). So, I go over to the ticket machine and to my horror am informed that a return ticket from Gloucester Road to Victoria is £8. I check the price of a zone 1/2 travel card and find that this is £5.20 so go for that instead.
Now I admit that I haven't bought a ticket for 18 years but when did the tube get so expensive? It potentially could have cost us £16 to go 4 stops and back again, and actually cost us £10.40. How much cheaper would this have been with an Oyster card? Tourists must keal over in the booking hall!
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Post by c5 on Apr 28, 2007 20:35:51 GMT
I helped was helping someone buy a ticket a few months ago, there were 5 of them wanting to go a few stops. The machine came up £20! I told them it would be cheaper and probably quicker to get a taxi! It is quite shocking especially on a certain Zone 1 line, where waits of 20-30 minutes are very common......
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Deleted
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Post by Deleted on Apr 28, 2007 21:12:23 GMT
Well, just imagine trying to do Charing Cross - Covent Garden... unbeknown to the tourists it is a ten - twelve minute walk...
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Post by nexus6 on Apr 28, 2007 22:40:53 GMT
Another one of Ken's bright ideas. £4 for a single ticket, regardless of destination. I believe his reasoning is that the extortionate prices will force people to get an Oyster card. Ken is mental. I can understand why customers go mad when the service is delayed or disrupted. If I was a paying customer I would feel robbed.
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Deleted
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Post by Deleted on Apr 28, 2007 22:41:56 GMT
but also Ken's great idea of giving me a 50p flat fare at all times on the tube network bar the deepest reaches of Metroland.
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Deleted
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Post by Deleted on Apr 28, 2007 22:46:07 GMT
In effect rob, your fare could be subsidised by adult prices... £4 for one stop is extortionately expensive... for the same money in Germany you can get a Bahn Karte, travel on the S-bahn and U-bahn all day long...
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Deleted
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Post by Deleted on Apr 28, 2007 23:14:00 GMT
There is really no reason why anyone should want to buy a single tube ticket in zone one any more. It would have to be your only journey on the underground for the rest of your life. If you EVER intended to use the underground again you should get an oystercard as for £4.50 you have paid the deposit and the £1.50 oyster fare for a zone one journey, then all your subsequent journeys are cheaper. This is assuming you always correctly touch in and out on every journey . I think a big problem is trying to communicate this message to wary tourists while a long queue is developing at your window! Of course to drag up the ticket office closures thread, sometimes people want oyster but can't get it because the ticket office is shut. It's all well and good to say that there are ticket stops (newsagents etc) too, but once you're at a station you don't expect to leave it again to get the best deal. prjb - I'm suprised you don't keep up with the fare revisions, I had you down as a man with a finger on the pulse so to speak ;D (Oh and a zone 1 and 2 off peak travelcard is £5.10) I wonder how long this disparity between oyster and magnetic fares will last though. Once enough oystercards are out there I'm sure the old paper ticket will be axed and oyster fares hiked!
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Deleted
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Post by Deleted on Apr 28, 2007 23:16:20 GMT
Thats my worry, WMA. Once all are using Oyster, there will be little incentive the keep the fares low, and they will begin to creep up...
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Post by cetacean on Apr 28, 2007 23:36:36 GMT
The current situation makes a lot more sense if you pretend paper tickets have already been axed and an Oyster card (or ODTC) is a baseline requirement for using the system. This press release says cash usage is already down to 4% on the tube, so I can't imagine they're relying on those £4 as a significant source of revenue or subsidy. In answer to the original question, Gloucester Road to Victoria is £1.50 each way on Oyster.
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Post by Tubeboy on Apr 28, 2007 23:37:02 GMT
Well its common knowledge that the £4 fare is to FORCE people onto Oyster. Prjb, you and the missus left your cards at home?! [Tuts]
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Ben
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Post by Ben on Apr 29, 2007 1:48:15 GMT
Now that ticketing is computerised, would it not make sense to have tickets based on mileage? Ticket prices are high; and one might comment far higher than what one would expect in return.
Oyster isn't future proof. One day even that will be phased out. Customers rightly feel theyre experiancing too much 'stick' for no 'carrot'.
Oyster cards are difficult to get aswell compared to a paper ticket. They should have vending machines selling then for £3 at each station.
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Deleted
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Post by Deleted on Apr 29, 2007 3:27:55 GMT
WOW. It makes even HK look cheap.
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Post by Tubeboy on Apr 29, 2007 9:40:46 GMT
Well, Ben, I am pleased [Though not for my t/office brethren] to tell you that a machine selling Oyster cards will be coming in the next couple of years. IIRC, it will be called an AFM [Advanced fare machine], it will be a much more modern version of the MFM [Multi-fare machine] Let us hope a more stringent contract will be in place for the upkeep of these machines, as at the moment, Cubic, are reaching their targets on machines being in service, despite equipment failing on a daily occurence at many stations. In other words there is no incentive for them to sort the problem properly!
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Deleted
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Post by Deleted on Apr 29, 2007 12:32:47 GMT
It will be good to get an automated Oyster machine. I've harangued my more distant friends into getting Oysters (the North of England and Scottish contingents) because it works out cheaper. And it IS difficult getting them to understand that they will benefit even if they only visit London once or twice a year. It must be hard for station staff to convince foreign-language tourists of this.
I suppose the higher fares are a benefit in some ways. If tourists pay more then it pays for the free transport kids get. Benefitting Londoners in the end and let's face it, fleecing tourists is a longstanding and honourable London tradition. ;-)
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on Apr 29, 2007 19:53:23 GMT
prjb - I'm suprised you don't keep up with the fare revisions, I had you down as a man with a finger on the pulse so to speak ;D (Oh and a zone 1 and 2 off peak travelcard is £5.10) I have to admit my knowledge of tickets is extremely poor to say the least having never worked on the station side. I hope to move on to the stations when I leave my current role in order to rectify this. Thanks for the correction too, I knew it was £5 something!
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on Apr 29, 2007 19:54:59 GMT
In answer to the original question, Gloucester Road to Victoria is £1.50 each way on Oyster. Thanks, I did wonder. £1.50 seems much more reasonable too.
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on Apr 29, 2007 19:55:30 GMT
Prjb, you and the missus left your cards at home?! [Tuts] Yes, I know!
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Deleted
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Post by Deleted on Apr 29, 2007 20:00:24 GMT
Oyster cards are difficult to get aswell compared to a paper ticket. They should have vending machines selling then for £3 at each station. They do already... Victoria has them, so does London Bridge and even Paddington... Now TfL is doing a nationwide media barrage in the papers offering free Oyster [the £3 deposit is waived]
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Deleted
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Post by Deleted on Apr 29, 2007 20:06:26 GMT
The Oyster vending machines are undoubtedly going to continue to spread - I think I saw one at Gloucester Road a few days ago when I passed through.
Personally though I think there are still a lot of bugs in the system - I have been hit quite a number of times with the max cash fare when making perfectly reasonable journeys, and the database upload delay means that you have to wait up to an hour after the journey before the helpline can fix it.
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Deleted
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Post by Deleted on Apr 29, 2007 20:08:46 GMT
The Oyster vending machines are undoubtedly going to continue to spread - I think I saw one at Gloucester Road a few days ago when I passed through. Personally though I think there are still a lot of bugs in the system - I have been hit quite a number of times with the max cash fare when making perfectly reasonable journeys, and the database upload delay means that you have to wait up to an hour after the journey before the helpline can fix it. It would be good if the ticket machines themselves could sell them directly rather than going to an OVM, sticking in £3, then taking that card to an MFM...
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Post by Tomcakes on Apr 29, 2007 20:16:51 GMT
I have an Oyster card, as do my family who go to London - and I advise friends/relatives visiting to get one accordingly. Sadly, not everyone is so clued-up.
The refund thing is stupid - it took me about 5 minutes of 50p-a-minute (had to ring on a mobile in my lunch hour because they're not open when I'm at home) to get a £4 refund, because LU can't get their system working. Until the system reaches a higher level of reliability, it should be set to err on the side of caution and charge passengers less.
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Oracle
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Post by Oracle on Apr 29, 2007 20:18:08 GMT
Nice to see the lady of the house has a 1st Class Priv...my boss has one as a result of working for the Govenment in the past. I remember when I was offered a job with BR back in 1974 in the legal department at Marylebone that I would get a priv season ticket, and a apss for official work, and then in due course with promotion, a 1st Class "Gold" priv. Turned the job down!
Back on topic, pity the poor souls like myself and family where we make trips to London with in my case a Family Railcard. An Oyster is the last thing we would want to worry about or even think about, however what we do want and buy is the "Underground and buses" add-on as the SWT Guards say. An off-peak Travelcard to me is priceless when used to its full potential, but even then you get passengers who buy one and then just go one stop on the tube. As far as people down here are concerned an Oyster is something you swill down with Champagne!
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Post by nexus6 on Apr 29, 2007 20:19:32 GMT
...Until the system reaches a higher level of reliability, it should be set to err on the side of caution and charge passengers less. Don't say that within earshot of Ken or he'll have you burnt at the stake.
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Deleted
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Post by Deleted on Apr 29, 2007 20:46:03 GMT
Friends I know who work for Train operating companies, have been offered paltry amounts to give up their Priv Passes...
Before DPC, daily price capping came in, Pre Pay was available, but you paid a hefty amount; you paid for each journey, regardless of the ODTC price... This was because the system couldn't work out/cope with the hundreds of fare combinations...
This max fare charge is just stupid, especially when the system doesn't/isn't working properly... One customer whom spoke to me, had been charged £16 for making a perfectly legitimate journey between London Bridge and North Acton; he was horrified, but got the money back in the end...
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Deleted
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Post by Deleted on Apr 29, 2007 20:53:13 GMT
Did anyone notice the fact that the Multi-fare machine is actually ripping people off?
The MF should've defaulted to a Z1-2 TC instead of a return ticket. The machines have always done this.
However at the last fare revision, this feature was removed - some would say deliberately.
LU are aware of the problem, and have done the serious thing of producing a poster.
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Ben
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Post by Ben on Apr 29, 2007 21:06:54 GMT
Its good that 'vending machines' will be appearing, but anyone know the timetable for every station to have one? Will it be before or after the ticket office opening hours are reduced/culled further? Lots of angry people are out there either too meek or too disssfected...
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Deleted
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Post by Deleted on Apr 29, 2007 21:12:42 GMT
The original plan was to convert those folding map machines. Then develop a new machine and roll it out.
The AFM Lord TB announced earlier was supposed to begin being installed from Jan, and AFAIK not one has been yet.
The paper ticket facility has been removed from many of the QBM's (the credit card only machines).
Oh and lastly the Oyster Card watch trial appears to be progressing well, but still 6 - 8 months behind schedule. So MAY be in the shops by Christmas.
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Deleted
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Post by Deleted on Apr 29, 2007 22:45:45 GMT
Somehow this all reminds me of the Flanders & Swann song of around 1958 about the buses, the last verse of which was:
We don't ask much for wages, We only want fair shares. So cut down all the stages And stick up all the fares.
If tickets cost a pound apiece, why should you make a fuss? It's worth it just to ride inside that thirty-foot long by ten-feet wide, Inside that monarch of the road, Observer of the Highway Code, That big six-wheelered, scarlet-painted, London Transport, diesel-engined, Ninety-seven horsepower omnibus!
The point being that, at that time, the minimum adult LT fare was 3d (1.25p) and it was unthinkable that fares could ever be as much as £1.
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Post by nexus6 on Apr 30, 2007 11:47:45 GMT
I think the fares and tickets system is unnecessarily complex. It needs to be simplified because the current number of tickets available is just stupid and there's too many zones as well. It just causes no end of confusion.
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Chris M
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Post by Chris M on Apr 30, 2007 12:03:15 GMT
The necessity of having six zones seems to be decreasing as a single fare from Z6 to Z1 costs the same as one from Z4 to Z1. Perhaps all that is needed is three - Z1 as now, Z2 covering the present zones 2 and 3, and Z3 covering what is now zones 4-6.
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