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Post by Deleted on Nov 14, 2006 21:08:20 GMT
A quick word for those of you folks who may go for a days meandering about on the Tube, taking pictures or whatever...
If you use Oyster pre pay, from 19th November, the system will change and any presumes any journey will be completed within 2 hours.
This is to combat the present issue where customers don't touch either in or out at some stations where the barriers are left open, then pre pay just resolves the journey by deducting a minimum fare from the one station where it was touched. The system will now deduct a £4 fare for any trips where the user did not touch in and out ....even if the "travelcard" cap rate has already been reached for the day !
If you are on the system for more than 2 hours (without a long period disruption being recorded) and you DO touch in and out then the system will presume you made two separate journies both without touching either in or out. It will then apply two £4 charges.
This can be amended at the ticket office window ...whilst the guidance I have seen fails to recognise the possibility that someone may be on the system for purposes other than travel ...ie. Photography / Number Crunching / other enthusiastic motives, I'm sure they would be good enough reasons to get the Oyster anomaly resolved in your favour. This note is just to advise that the issue will arise on Pre-Pay from Sunday ... so be aware !
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Post by Deleted on Nov 14, 2006 21:14:05 GMT
This is summat a few friends have said will be a real PITA, because they like travelling around on the tube, without exiting and re-entering... Could some of us out there not club together and petition the system, to have like a few peoples cards open ended? So that it will apply the cap, but not the charge if you don't touch in/out???
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Post by Deleted on Nov 14, 2006 21:16:11 GMT
That would probably require a 'filesystem' change on the Oyster itself - AFAIK you can only fit a floating point number <90.00 and two period tickets on it. Any such open-ended option would probably steal one of the period ticket slots, limiting flexibility.
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Post by Deleted on Nov 14, 2006 21:33:18 GMT
This is what I like, a horribly over-complicated system... I can see a few people taking a retrograde step in buying paper tickets, just to avoid the risk of getting a £4 charge...
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Post by Deleted on Nov 14, 2006 21:34:41 GMT
also, with Oyster meaning less staff needed on stations, you now need a ticket office open to get rid of £4! a step back from TfL's point of view.
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Post by Deleted on Nov 14, 2006 21:35:48 GMT
Just what i was thinking !!!!!!!!!!!!!!!!!! Back to paper tickets for me then
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Post by Deleted on Nov 14, 2006 21:41:33 GMT
This is what I like, a horribly over-complicated system... I can see a few people taking a retrograde step in buying paper tickets, just to avoid the risk of getting a £4 charge... It's thanks to ATOs good advice taht I don't use Oyster, paper tickets are better for enthussiast travels. |
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Post by william on Nov 14, 2006 21:44:03 GMT
Surely it's about time a one day travelcard could be loaded onto the Oyster card.
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Post by Deleted on Nov 14, 2006 21:44:26 GMT
exactly mate, which is probably why TfL are doing this 'one day only' promotion at selected stations, encouraging people to sign up for an Oystercard and you won't have to pay the £3 deposit...
yes Bill, thats a wonderul idea... or a Weekend TC or even a Three Day TC, useful for those Bank Holiday outings...
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Post by compsci on Nov 14, 2006 22:10:10 GMT
I had enough problems trying to use pre pay from CTK to KCM (in that direction, the other is fine) yesterday. Having touched in at CTK and got a green light and ENTER on the screen I made my way to KCM, where the barriers refused to let me out. I eventually ent to the manual gate, where the member of staff accused me of being a liar when I assured him that I had actually touched in correctly. The reader on the manual gate was helpful enough to deduct another fare when I touched it as instructed. After he checked with a handheld reader I expressed shock when he discovered that I was actually telling the truth. I was let out with vague instructions to go to the mainline station where they could sort out the mess.
After calling the oyster helpline it was eventually discovered that I had touched in correctly, and for some reason there were four exit records at KCM, despite the gates not opening, along with an erroneous entry record. They happily refunded the extra charge, and promised to investigate the apparent system fault.
Then I called FCC customer relations, who are sending a manager to KCM with a large quantity of bricks.
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Post by donnytom on Nov 14, 2006 22:51:22 GMT
Aren't there some journeys which, particularly with delays, would take more than two hours anyway even if the most direct route were used?
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Post by Deleted on Nov 14, 2006 22:55:22 GMT
Well, Cockfosters - Heathrow 123 takes around 96 minutes as per the schedule... Epping - West Ruislip takes around 82/84 minutes... TFL say that two hours is plenty of time to complete any journey... huh, not if you wanna stop off and take photos of the platforms etc...
And when the National Rail services start accepting Oyster PP, will the time limit be extended, because a journey from say, Sevenoaks to London Bridge is around 30 minutes and from then on to say Upminster, just for example, would considerably add more time pushing it closer to the 'time out' limit...
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Post by Deleted on Nov 14, 2006 23:39:12 GMT
According to the TfL journey planner, Chesham to Epping takes over 2 hours...
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Post by Tomcakes on Nov 18, 2006 18:00:50 GMT
96 minutes - then add time in for service cockups, no doubt you'd be charged extra (and be told to "claim it back", by filling in numerous forms and ringing up a premium rate phone number or five).
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Post by Deleted on Nov 18, 2006 18:41:47 GMT
Yes TC, 96 minutes *Scheduled* journey time... add time taken to get from barrier to platform, waiting time for your train to arrive, allow for delays and hold ups, then add time to get from destination station platform to barrier, you are looking at nudging that timeout limit...
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Post by Deleted on Nov 19, 2006 8:31:40 GMT
also, with Oyster meaning less staff needed on stations, you now need a ticket office open to get rid of £4! a step back from T fL's point of view. BTW booking offices can only refund the £4 if there was a 'known' problem. If you simply didn't touch in/out by mistake then you must contact the Oyster helpline who, as I'm told, will consider a refund only once. (unless of course failure is LU). With one day travel, the 50p saving by using an Oyster doesn't in my opinion justify the potential problems plus the loss of the NR services. |
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Post by Deleted on Nov 19, 2006 19:33:52 GMT
96 minutes - then add time in for service cockups, no doubt you'd be charged extra (and be told to "claim it back", by filling in numerous forms and ringing up a premium rate phone number or five). How are you all getting 96 minutes for Chesham to Epping? I get anything between 113 and 126 minutes when I try it on the TfL journey planner. |
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Post by Deleted on Nov 19, 2006 19:46:23 GMT
And thats just based on journey time; it does not include access, waiting and egress time... so, no matter what, on the journey adw uses as an example, you'll go over the time out limit and incur the wrath of a £4 charge... which could be resolved by explaining your journey to the Oystercard Helpline team... quite why anyone would want to go from Epping to Chesham is beyond me... Don't forget... the charge comes into effect in a few hours...
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