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Post by pgb on Mar 29, 2006 22:14:20 GMT
Apologies if we have had this before, but a quick question.
What kind of areas are there in terms of delay attribution? For example: mechanical failure, personnel delays, etc. We have just introduced one at work, which at the moment only list mechanical problems and the boss says that it may go wider i.e. to customer delays etc. So I am wondering what areas that LU attribute to and how do you settle an argument over who that delay belongs to?
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towerman
My status is now now widower
Posts: 2,970
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Post by towerman on Mar 29, 2006 22:35:35 GMT
Don't know how it's done now,years ago on the rolling stock side there was a gent called the Failure Foreman at the major depot who used to allocate rolling stock failures,there also used to be a log published every week with all failures and delays with allocations.As an aside,when I was a lowly trainee examiner the DI (DMT) turned up in the depot office with a query about a train,when he'd gone the foreman turned to to me and said to me "First lesson son,don't ever tell them b******s with scrambled egg on their hats anything"So much for inter departmental co-operation.
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Colin
Advisor
My preserved fire engine!
Posts: 11,346
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Post by Colin on Mar 29, 2006 22:36:14 GMT
It has been discussed before, but I might as well answer here:
In the world of PPP, everything has a cost.
If a ticket machine fails, it cost's the privateers in terms of loss of revenue & inconvienience to the customer. If a ticket window is not open because of a lack of staff, it cost's LUL for failure to use functioning equipment. Every asset on the underground works on this basis. Basically if it's faulty, the privateers pay, if it's working fine and scheduled to be used, but LUL fails too use it, LUL pays.
There are generally only a few categories that things like this fall into;
Privateers fault
LUL's fault
customer action
act of God
Industrial action
Quite how the bottom three work, i'm not too sure...
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prjb
Advisor
LU move customers from A to B, they used to do it via 'C'.
Posts: 1,840
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Post by prjb on Mar 29, 2006 22:54:08 GMT
We don't use them anymore, but DMT's used to place an attribution code on all their Incident Reporting Forms (IRF's), since we went to Electronic Incident reporting Forms (EIRF's) the code is given by a dedicated team later in the reporting process. Mainly I think because attribution costs money and they didn't trust DMT's to get the attribution right - once it was allocated it couldn't be changed!
Anyway, getting to the point - I have a full list of the attribution codes in the office, I can post them in this thread if you would like?
For the admin: These codes are not sensitive info!
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Phil
In memoriam
RIP 23-Oct-2018
Posts: 9,473
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Post by Phil on Mar 29, 2006 23:04:10 GMT
Probably better to send the codes via PM to anyone interested/who asks.
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prjb
Advisor
LU move customers from A to B, they used to do it via 'C'.
Posts: 1,840
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Post by prjb on Mar 29, 2006 23:12:12 GMT
No prob! send me a PM if you would like them pgb.
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