Deleted
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Post by Deleted on Apr 30, 2006 20:03:54 GMT
At 15.30, from Epping heading to W Ruislip: This driver is, IMO, the model for all drivers on LUL - Communicative, sounds happy (   ) and would appear to like his job. Shame I had to get off at Lancaster Gate - he did his bit on the PA at a few stations before (Think it was Bank: ''Change here for [all the lines], and alight here for the Tate Gallery, and the Barbican is a short walk away..... Stand clear [of the doors] please.'' Great stuff ;D ;D |
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prjb
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Post by prjb on Apr 30, 2006 20:38:04 GMT
It's nice when customers pick up on good customer care rather than just the times that they feel let down. If you have the time/inclination you should let LU customer services know, particularly as you have the train details for them to be able to trace the Train Operator.
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Deleted
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Post by Deleted on Apr 30, 2006 21:14:21 GMT
Indeed - I have just sent the e-mail to TfL  |
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on Apr 30, 2006 21:33:22 GMT
Top man!  |
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Deleted
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Post by Deleted on Apr 30, 2006 22:34:07 GMT
Top man! Apparently the reply's gonna be with me within 7 days! Heh - I can't wait that long! |
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on Apr 30, 2006 23:02:12 GMT
7 Days? Well, lets wait and see! ;D
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Deleted
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Post by Deleted on Apr 30, 2006 23:09:02 GMT
That sort of feedback from a passenger does (sometimes) get back to us "on the ground".
I was once told I had to see the TOM by the DMT when I booked on; he didn't know why. Thinking I was going to get a bollocking for something I couldn't even remember, I nervously went to see him and it turned out he wanted to give me a gift voucher, because a passenger had phoned in to say how much they appreciated my PAs!
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Post by Tubeboy on May 1, 2006 10:34:53 GMT
Recently i went to see the ag1, [admin] when the gsm [group station manager] walked in and said could i see him straightaway. I started to think what have i done, but he wanted to congratulate me for my high standard of customer service [obviously he was deluded!] and he showed me a letter a customer had wrote praising me. The customer had also bought me a box of chocolates, which being the idiot i am, i shared them amongst my colleagues. |
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Deleted
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Post by Deleted on May 1, 2006 13:23:19 GMT
Are you a T/op then, tubeboy?
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Post by Tubeboy on May 1, 2006 13:46:44 GMT
No joe, have been an sa for 3 years now. I applied for a control room assistant position earlier this year and got it . Sadly i am on a waiting list, so it could be weeks months or even years before I start it. Waiting to hear back from hr regarding my t/op application, which would be my ideal job. |
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on May 1, 2006 14:46:04 GMT
The normal course of action is for the Customer Service personnel to contact the relevant DMT's office. The DMT will then investigate the report to try and ascertain which driver the report is referring to. If the DMT manages to identify the driver they will either speak to them directly and file a report accordingly or if appropriate speak to the TOM and let them deal with it.
Locating the right driver can be quite a difficult task. I once got a report from Customer Services for a Circle line driver and all I had to go on was a car number. To make matters worse the incident occured quite late in the evening so you know the train had been reformed several times.
I did find him though and he got a Silver Award, which was nice to arrange.
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Deleted
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Post by Deleted on May 1, 2006 15:18:48 GMT
Well, in that case, I can't have been much help then, me only giving the time, place, date, and train number (and ultimate destination)
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Post by trainopd78 on May 1, 2006 16:41:45 GMT
Well, in that case, I can't have been much help then, me only giving the time, place, date, and train number (and ultimate destination) The information above is more than sufficient for the driver to be traced, so no worries there |
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Deleted
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Post by Deleted on May 1, 2006 19:14:55 GMT
You can eliminate me, because I was not on button jabbing duties at that time!
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prjb
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LU move customers from A to B, they used to do it via 'C'.
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Post by prjb on May 1, 2006 19:28:16 GMT
Well, in that case, I can't have been much help then, me only giving the time, place, date, and train number (and ultimate destination) ;D ;D ;D ;D |
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Deleted
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Post by Deleted on May 1, 2006 19:46:57 GMT
ultimate destination - LOL! must be a place of limited delay and infinite tea...
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Deleted
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Post by Deleted on May 1, 2006 21:01:32 GMT
West Ruislip's that?? OK - So maybe I should've changed the wording a little bit??  |
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Post by ttran on May 15, 2006 8:05:09 GMT
Nothing wrong with ultimate. Just like the pen-ultimate destination on that branch would be Ruislip Gardens. |
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Deleted
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Post by Deleted on May 15, 2006 14:43:33 GMT
ultimate destination - LOL! must be a place of limited delay and infinite tea... What should I have said other than ''ultimate destination'' ??  |
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Post by Tubeboy on May 15, 2006 17:28:55 GMT
Final destination, terminal destination, station the train gets to before it breaks down, or errrrrr, ultimate destination. ;D
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Deleted
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Post by Deleted on May 15, 2006 17:31:23 GMT
of course, the final destination of all trains is the scrapyard....
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Post by Tubeboy on May 15, 2006 17:36:01 GMT
shhhhush!!! The trains might hear you!!!!. ;D
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Deleted
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Post by Deleted on May 15, 2006 18:39:20 GMT
of course, the final destination of all trains is the scrapyard.... Ahhh !! I see my mistake in the wording now Why didn't anyone tell me before?? ;D |
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Post by marty on May 15, 2006 18:51:14 GMT
of course, the final destination of all trains is the scrapyard.... or the isle of wight |
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Deleted
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Post by Deleted on May 15, 2006 19:22:45 GMT
He he. I wonder if the 92ts will get sent to the IoW in about 20 years???
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Deleted
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Post by Deleted on May 15, 2006 20:59:11 GMT
nah let it be cascaded onto another poor line - who wants to be evil and suggest the district! - rubbish i just did *runs*
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Chris M
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Post by Chris M on May 16, 2006 12:28:51 GMT
of course, the final destination of all trains is the scrapyard.... or the isle of wight A select few even get preserved! |
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Post by marty on May 17, 2006 7:34:46 GMT
or the isle of wight A select few even get preserved! ah well - you never know with LU... Maybe Arriva is gonna buy some of ´em and let ´em go between Newcastle and carlisle via HALTWHISTLE (where Tourists withought a car get off to see Hadrains Wall...AKA ... Me ;D ;D ;D ;D ;D ;D ;D ;D ;D) |
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) and would appear to like his job. 
