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Post by vinnielo on Jun 21, 2021 18:32:22 GMT
I was recently charged £2.90 for a journey to Morden changing at Stratford / Canada Water and Clapham North.
I understand "Some journeys are charged via Zone 1 irrespective of the route taken."
But... The same journey from Lea Bridge is £1.70.
And a similar journey from Tottenham Hale to Crystal Palace (via Canada Water) is £1.60.
So why is this one so special?
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Post by norbitonflyer on Jun 23, 2021 16:46:30 GMT
The system makes assumptions about the route you take. From Tottenham Hale to Morden the most direct and obvious route is via Euston and Stockwell (changing at one or t'other). The other examples make more sense going via Stratford and Canada Water If there are pink readers at Stratford or , Canada Water you can use them to prove you went that way. Likewise if you had touched out at Clapham High Street and in at Clapham North it might have recognised your route. (I assume you had to touch in at Clapham North, and if you didn't touch out at High Street you would probably have been charged for an uncompleted journey from Tottenham Hale, plus a journey from Clapham North to Mordor)
But there are quirks - a few years ago I went from Moorgate via Highbury & Islington to Tottenham Hale, returning via Anglia Rail to Liverpool Street and then St Pauls. Expecting to be charged two trips, Z1-3 and back, but The System treated my brief sojourn at Tottenham Hale as an OSI and charged me a single Z1 fare
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Post by vinnielo on Jun 24, 2021 12:55:10 GMT
Tottenham Hale has separate NR and LU gates, so the system knows where you'd tapped into.
Anyway, I called up TfL who are refunding the difference.
They said it might take a while to fix.
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