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Post by moogal on Dec 31, 2019 11:45:34 GMT
Rather disappointed to find that my local station had no idea how to add the Gold Card discount to my Oyster card, and insisted that it wasn't something that could be done in stations and that I'd have to go to the TfL Visitor Centres at the main terminals to get it done. They were very friendly and polite throughout but absolutely sure they couldn't help.
The station at the other end of my journey? No problem, took them about 30 seconds.
Surely at this time of year particularly, they'll be getting a lot of requests for this (especially since the letter you get with your Gold Card tells you that it can be added at any LU station).
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Post by Chris L on Dec 31, 2019 11:50:17 GMT
Rather disappointed to find that my local station had no idea how to add the Gold Card discount to my Oyster card, and insisted that it wasn't something that could be done in stations and that I'd have to go to the TfL Visitor Centres at the main terminals to get it done. They were very friendly and polite throughout but absolutely sure they couldn't help. The station at the other end of my journey? No problem, took them about 30 seconds. Surely at this time of year particularly, they'll be getting a lot of requests for this (especially since the letter you get with your Gold Card tells you that it can be added at any LU station). Fairly frequent request at stations near main line terminals. Staff can also ask a colleague for help if needed. Local stations don't have such luxuries. |
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Post by noddymac on Jan 4, 2020 0:25:47 GMT
Which station did you try and get it done? I work at Bank/Monument and I was informed after I passed my training in November that we should send customers to visitor centres.
The other day I had two customers ask me about adding National Rail PRIV and a Young Person’s discount to their Oyster cards and it took me less than a minute with each card.
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Post by MoreToJack on Jan 4, 2020 0:31:37 GMT
Adding Gold Card discounts was never a VC function, it can be done via the POMs or on the TOM.
VC Visitor Centre
POM Passenger Operated Machine
TOM Ticket Office Machine
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