This morning the Central Line twitter account said...
4:52 AM · Oct 7, 2019 Bond Street station - We currently have no lift access due to staff absence.
According to Fit for the Future – Stations - Station by station review - Jubilee line (May 2014, so it might be out of date) Bond Street has a minimum staffing level of 4 which goes up to 7 between 07:30 and 19:30.
If it didn't have 4 members of staff the station wouldn't be open so my two questions are...
a) why would a shortage of staff prevent lifts being brought into service? b) how many staff would you need to bring lifts into service at Bond Street (or anywhere else)?
Please remember I've not worked on stations since 2003 (or was it 2002) so I've probably forgotten everything about lift procedures.
Maybe the lift was (reported) faulty but they didn't have enough staff available to investigate what the problem was and try to fix it. If so its possible that the twitter person (or the person writing the information they use) misunderstood this.
Circa 9 months ago I was at Green Park and found the lift from the Piccadilly line platforms to interchange level faulty. When the member of staff came to investigate at platform level (presumably as that's the level I was at when I reported it) he quickly realised that he needed to check it from the top. Fortunately for them this lift doesn't have a huge vertical rise and the stairs are close by at top and bottom, so getting there didn't take long. At Bond Street though the lifts to platforms (presumably referring to lift B on the diagram) are somewhat deeper and not directly adjacent to stairs so it may take two staff members to resolve an issue.
The essential things in life are seen not with the eyes, but with the heart. --Antoine de St. Exupery
Stations usually open about 10 minutes before the first train and the first train through Bond Street isn't until 05:24. This was reported about 20 minutes before it would have opened.
Bond Street has a minimum staffing level of four when it opens, probably a Customer Service Manager, a Customer Service Supervisor and two CSAs. I would have thought that should be enough to check a lift and do whatever else needs doing.
It is possible for stations to remain 'step-free' accessible with certain lift faults - if there is a communications problem to the lift (such that the emergency buttons don't function correctly) then access can still be provided, but only when a member of staff, equipped with a suitably functioning Connect radio, physically rides in the lift car with the user. It could be that the lift fault was not sufficient to warrant its complete closure, but that after a period step-free access could not be provided as no staff member could be spared to act as a 'lift attendant'. It's a role I performed quite a few times myself at King's Cross - a nice way to spend a break away from the gateline!
Maybe it is simply none of the four staff were qualified to hand wind a lift in emergency.
I am going back a long while but as a Relief Clerk I was taught to hand wind a lift at Edgware Road.
Back when I was trained as a station assistant (1997) we were trained and licenced on lifts and escalators. We did our training on a Sunday so we could access the escalators at Chancery Lane and the lifts at Goodge Street as both those stations were shut on Sundays.
I don't know about CSAs today but if they work on a station with lifts and escalators then why wouldn't they be trained on them? If the CSAs aren't lift trained any more then surely the CSMs and the CSSs must be.
Unless things have changed then Bond Street is part of Cover Group B with St' John's Wood and Swiss Cottage, all Section 12 stations so the reserve CSMs and CSSs would need to lift and escalator trained.
It does indeed seem that there were two separate issues at Bond Street yesterday.
Whilst I can’t find any specific references, a lack of suitably trained staff to operate the lift at Start of Traffic seems likely; there is still a training backlog after FftF and a lot of staff were moved to locations before getting the requisite lift and/or escalator training. This is currently (informed) speculation on my part.
There was then later a failure of the lift covering most of the day, with the car being stalled in the shaft.
Post by tubetraveller on Oct 12, 2019 22:53:43 GMT
The lifts from the interconnecting corridor are in the new entrance that opened around 2016 and the minimum staffing levels are higher these days. If there aren't enough staff to cover that exit, Lifts A and B have to be taken out of service.
The reason for step free access being unavailable is nothing to do with staff training; there are very few lifts remaining that can be handwound for a start; and none of these are new lifts such as at Bond St.
Staff training of lifts is not a prerequisite; operating lifts in the event of failure is normally the duty of the Supervisor/C.S.M.
The minimum numbers at Bond St is one Supervisor (C.S.M or C.S.S) plus 6. This can however be reduced to one plus 5 between 2300-0700 provided the “new” Marylebone Lane ticket hall is closed as well as the associated passageways, escalators (numbers 9&10) and lifts ( numbers 1&4).