Post by Deleted on May 5, 2018 16:05:52 GMT
Hope this is the right area
I just left mile end station to catch a rail replacement bus service and in the ticket hall, a rather large, aggressive man started saying some rather rude remarks to a lady with blue hair that I'd rather not repeat. The lady then told the man to err, "go away" and he pushed her to the floor and she landed on her face.
While this was happening, apart from the 20 or so passengers spectating, there were 3 members of staff. I think we all knew that we wouldn't be able to defend ourselves against that man so kept quiet but once the lady got back to her feet she asked "where were you during all that" and one of the staff replied "if he bothered you so much then go upstairs and call the police darling" and the other two laugh.
I really hope that lady files a complaint as that's no way to speak to a customer that's just been verbally and physically 'harrassed' (I don't know if that's the right word)
What is the procedure for staff to do if a fight does break out. I highly doubt they should get involved but just onlooking whilst smiling then giving some mundain answer doesn't seem tolerable.
I just left mile end station to catch a rail replacement bus service and in the ticket hall, a rather large, aggressive man started saying some rather rude remarks to a lady with blue hair that I'd rather not repeat. The lady then told the man to err, "go away" and he pushed her to the floor and she landed on her face.
While this was happening, apart from the 20 or so passengers spectating, there were 3 members of staff. I think we all knew that we wouldn't be able to defend ourselves against that man so kept quiet but once the lady got back to her feet she asked "where were you during all that" and one of the staff replied "if he bothered you so much then go upstairs and call the police darling" and the other two laugh.
I really hope that lady files a complaint as that's no way to speak to a customer that's just been verbally and physically 'harrassed' (I don't know if that's the right word)
What is the procedure for staff to do if a fight does break out. I highly doubt they should get involved but just onlooking whilst smiling then giving some mundain answer doesn't seem tolerable.
