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Post by superteacher on Jul 8, 2017 12:01:37 GMT
Whenever the service is suspended south of New Cross Gate due to an issue on the line, trains terminate in the southbound platform then reverse into the depot. However, a northbound service never seems to be provided. Why is this? Why aren't passengers told?
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Post by crusty54 on Jul 8, 2017 13:36:52 GMT
Probably the same problem as on the Met in similar circumstances.
You need to reduce the number of trains on shortened railway.
The southbound platform was the traditional end of the line.
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Post by superteacher on Jul 8, 2017 13:50:25 GMT
But my point is that there is nothing to say there is no northbound service, either at the station or on the TFL line status updates.
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Post by AndrewPSSP on Jul 8, 2017 19:13:03 GMT
Maybe it is written on station signage...
But then again, I wasn't there.
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Post by crusty54 on Jul 8, 2017 19:27:15 GMT
There is no service south of the station this weekend.
The departure displays are showing trains to Highbury & Islington from platform 1 which is normally the southbound platform.
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Post by superteacher on Jul 8, 2017 21:02:13 GMT
There is no service south of the station this weekend. The departure displays are showing trains to Highbury & Islington from platform 1 which is normally the southbound platform. So it happens when there is a planned closure, but not when there is a suspension caised by a signal failure. During the signal failure on Friday, trains were heading north from platform 1, but out of service. |
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Post by crusty54 on Jul 9, 2017 2:40:55 GMT
There is no service south of the station this weekend. The departure displays are showing trains to Highbury & Islington from platform 1 which is normally the southbound platform. So it happens when there is a planned closure, but not when there is a suspension caised by a signal failure. During the signal failure on Friday, trains were heading north from platform 1, but out of service. As I said they needed to reduce the number of trains in service. The only depot access is from platform 1. Departure screens may have been affected as a result of the signal failure. |
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Post by tjw on Jul 9, 2017 7:47:52 GMT
On Friday they also took a Southbound train out of service at Canada Water... The announcements on Friday were frequent but not always accurate at New Cross Gate, I was only changing trains c. 2 minutes on Friday but in the past they have directed passengers up the road to New Cross.
I suspect the track layout doe not allow the full service to be reversed at Platform 1, I know my train was held at each signal on the way South to NCG...
Anyway I did enjoy the Southern Fast Service direct service to Norwood Junct. much better than the much slower ELL.
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Post by bicbasher on Jul 9, 2017 12:36:04 GMT
During engineering works or disruption, they'll scrap either the timetabled West Croydon or Crystal Palace services and operate 4tph from NXG on Platform 1.
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Post by redbond on Jul 10, 2017 9:33:42 GMT
What usually happens during unplanned disruption is that a train that can not go South of New Cross Gate will terminate at Platform 1, then go and sit in the depot out of the way. It will then pick up its intended return journey, in service, from Surrey Quays. It's not the most convenient for passengers, but it's the easiest thing to do to keep some semblance of a timetabled service on the rest of the line. If there is a queue of trains waiting to get in to New Cross Gate, then Control sometimes make the decision to terminate at Canada Water or Surrey Quays and then enter the depot that way. (Surrey Quays is also the terminating point if there's problems on the Clapham branch).
During planned engineering works, trains are fully timetabled to terminate and then start again from NXG Platform 1.
A little tip, if for any reason there is suddenly no service at New Cross Gate southbound, and hence no Northbound, just walk straight to New Cross. It'll be a lot quicker than waiting around for supposed answers.
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Post by Chris M on Jul 10, 2017 9:46:39 GMT
The complaints on this thread don't seem to be about the nature of the suspension or the reasons for it, they are about a northbound service being advertised from New Cross Gate when there isn't one. This is not a failure of the operating department but of the information department. It's all very well giving tips like "if for any reason there is suddenly no service at New Cross Gate southbound, and hence no Northbound", but how is your average passenger meant to know that "no service between New Cross Gate, West Croydon, Crystal Palace and Clapham Junction" means there is also no service northbound between New Cross Gate and Surrey Quays? When there was an asymmetric suspension on the Victoria line recently (see districtdavesforum.co.uk/thread/28004/suspended-south-victoria-green-park) this was advertised as Victoria-Brixton southbound and Brixton-Green Park northbound, so the systems can obviously cope with suspensions of this nature. |
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Post by redbond on Jul 10, 2017 14:53:05 GMT
....so the systems can obviously cope with suspensions of this nature. It all depends on how the "systems" are programmed. London Overground twitter feed is manned by TfL staff far removed form ARL. It can be embarrassing sometimes seeing advice given on twitter. The "service status" system doesn't really work when applied to London OVerground. "Minor Delays" are announced yet some stations can have half and hour without a train. There needs to be an overhaul of the train information and communication system. I do agree that passengers aren't given the correct information in the situations mentioned in previous posts, I was just giving a little advice for when it does happen, I can't fix the issues though, don't shoot the messenger. |
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Post by bicbasher on Jul 10, 2017 17:26:39 GMT
I don't know if it happens, but there should be announcements for passengers to make the very short walk to New Cross. I've done it in around 7 mins at normal walking pace.
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Post by redbond on Jul 11, 2017 13:12:54 GMT
I don't know if it happens, but there should be announcements for passengers to make the very short walk to New Cross. I've done it in around 7 mins at normal walking pace. It doesn't usually happen unfortunately. As most of the time, unless it's something major like a sinkhole, then it's more a case of Southern will still be running so they suggest to take a train to London Bridge and change on to Jubilee Line. It should be the go to answer straight away though, communication to passengers during disruption is one of the weakest points at the moment. Sometimes drivers get the same information as the passengers  |
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