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Post by silenthunter on Feb 4, 2017 12:06:44 GMT
When this comes up on the barriers, is it because someone has a foot on the sensor?
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Post by MoreToJack on Feb 4, 2017 12:23:40 GMT
No.
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Chris M
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Post by Chris M on Feb 4, 2017 13:26:07 GMT
There is a list of explanation for the barrier codes as of January 2014 here taken from this FOI request. Code 94 is listed there as a "card read failure" with the associated action "Represent card" (i.e. "try again"). I find it extremely doubtful that a foot on the sensor could cause a card read error* (although it might cause a rejection for a different reason). I haven't looked for a newer list (I presume there is one as recommended actions here include "refer to to ticket office") but I would be very surprised if this code had changed. *unless the foot in question is between the card and reader, but I would imagine this would be rather obvious. |
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Post by crusty54 on Feb 4, 2017 13:37:44 GMT
The sensors are on the side of the gates.
The reader will not work if you are near the paddles when you put your card on it. You need to step back.
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rincew1nd
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Post by rincew1nd on Feb 4, 2017 14:06:32 GMT
I find it extremely doubtful that a foot on the sensor could cause a card read error*.... *unless the foot in question is between the card and reader, but I would imagine this would be rather obvious. I wouldn't put it past some people at times. |
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Post by stapler on Feb 4, 2017 15:10:38 GMT
I once saw a drunken girl trying to feed her ticket into the machine with her feet, holding her Dr Scholl's in her hand. Doubt whether she noticed if she got a "94".
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Post by countryman on Feb 4, 2017 21:08:02 GMT
Some people do odd things. In Provincetown on Cape Cod, in both the Ladies and Gents there are signs saying 'please do not flush the toilet with your feet'! (sorry, leading off topic)
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Post by silenthunter on Feb 4, 2017 21:11:25 GMT
The sensors are on the side of the gates. The reader will not work if you are near the paddles when you put your card on it. You need to step back. That makes sense. I thought it was on the metal bit, but I realise that now. Why don't these errors come up in plain English on the display? |
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Post by Chris M on Feb 4, 2017 22:20:34 GMT
Because there is only space to display a two-digit code.
Regardless of what code comes up, take a step back if you are ahead of the card reader and present your card again more carefully. If it works, excellent. If it doesn't, note the code and find someone to ask.
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Post by silenthunter on Feb 4, 2017 22:30:01 GMT
Because there is only space to display a two-digit code. Regardless of what code comes up, take a step back if you are ahead of the card reader and present your card again more carefully. If it works, excellent. If it doesn't, note the code and find someone to ask. Couldn't then posters be put up explaining this? It would avoid people being held up in queues. |
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Post by rincew1nd on Feb 4, 2017 23:15:33 GMT
There used to be a member of staff on hand. Alas, every GLAP I've seen recently has been empty.
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Post by Chris M on Feb 5, 2017 0:50:02 GMT
Sadly true at many places.
I think Mile End may be the only station I use semi-regularly where I've never seen the gateline unattended.
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Post by stapler on Feb 5, 2017 7:54:34 GMT
How, then, is someone holding a defective Oystercard supposed to get through a closed barrier? I thought it was the rule that if the gateline was unattended, the barriers had to be left open.
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Post by North End on Feb 5, 2017 8:06:44 GMT
How, then, is someone holding a defective Oystercard supposed to get through a closed barrier? I thought it was the rule that if the gateline was unattended, the barriers had to be left open. IIRC that was the original procedure, however with the advent of Oyster it was found that this led to too many people not touching in/out and thus getting an unresolved journey. As far as I know, current policy is that if the gateline is unmanned then the manual or wide gate must be left open. I'm not sure if this extends to if the station as a whole is completely unmanned. |
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Post by class411 on Feb 5, 2017 8:48:01 GMT
There used to be a member of staff on hand. Alas, every GLAP I've seen recently has been empty. GLAP - Gate Line Approach Path? |
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Post by crusty54 on Feb 5, 2017 9:04:18 GMT
There used to be a member of staff on hand. Alas, every GLAP I've seen recently has been empty. GLAP - Gate Line Approach Path? Attendant's Point. Ticket Collector's Box in the old days |
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Post by Chris M on Feb 5, 2017 10:48:51 GMT
How, then, is someone holding a defective Oystercard supposed to get through a closed barrier? I thought it was the rule that if the gateline was unattended, the barriers had to be left open. IIRC that was the original procedure, however with the advent of Oyster it was found that this led to too many people not touching in/out and thus getting an unresolved journey. As far as I know, current policy is that if the gateline is unmanned then the manual or wide gate must be left open. I'm not sure if this extends to if the station as a whole is completely unmanned. Ticket gates can be monitored remotely. This does allow gates to be opened in emergencies, etc, but is of little use when you don't know why your ticket/oyster isn't working. |
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Post by crusty54 on Feb 5, 2017 19:45:38 GMT
IIRC that was the original procedure, however with the advent of Oyster it was found that this led to too many people not touching in/out and thus getting an unresolved journey. As far as I know, current policy is that if the gateline is unmanned then the manual or wide gate must be left open. I'm not sure if this extends to if the station as a whole is completely unmanned. Ticket gates can be monitored remotely. This does allow gates to be opened in emergencies, etc, but is of little use when you don't know why your ticket/oyster isn't working. most gate lines were aligned so that they could be monitored from the ticket office. In some cases one window survives and station staff sit by it. |
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