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Post by Deleted on Sept 10, 2016 11:34:01 GMT
Last week I lost my Oyster card so I transferred my balance and ticket online to another card and started to use that.
That has worked fine until today when it comes up code 70 on the gate,
I've just been told at the visitor centre that I can only apply for a refund or change my ticket after the ticket expires, never before.
My question is how do I get my Oyster balance and annual ticket available for me to use?
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Post by MoreToJack on Sept 10, 2016 11:56:37 GMT
That's not quite right. Can I ask which Visitor Centre you went to? Some have fabulous staff who know the TOM inside out, others are a little lacking (not entirely unforgivable, as it's not their core business).
Was the card you used a new card, or had it previously been used (and perhaps refunded?)?
Code 70 can mean two things, so it's important to establish if it's happened more than once, or if it was a one-off (and you didn't 'try again'). Another clue would be what a POM displays when the card is presented.
Basically, if the card is faulty any* tube station can change it over for you, without a problem. If you transferred it to an old/used card, they can still transfer it but it would be entirely discretionary, and would require a little more time to complete. You'll also need ID to verify the registration details of the Oyster card. If it's a brand new card, and isn't faulty, unfortunately only the helpline (Via phone) will be able to help, and it will probably mean that you need to buy a new card.
*Every Tube station has the capability, but whether they are able to is another thing entirely. Small stations tend to now be single-manned and probably won't be able to help; you're best trying a gateway station where more success has been reported.
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Post by crusty54 on Sept 10, 2016 11:59:44 GMT
If the card was registered (which it should have been to load an annual) phone the number on the back of the new card and check with them.
They are usually better equipped to do transfers.
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Post by Deleted on Sept 10, 2016 12:23:25 GMT
I bought a new card that had to be used once before I could register it online. When I sign in to my Oyster account I can't even see the Oyster that I transferred my Oyster onto.
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Post by MoreToJack on Sept 10, 2016 12:31:25 GMT
Hmm, very strange. Did you register the new card to your online account? The need to use it doesn't sound quite right either... ...unless you're able to find a station to take a look (and a knowledgeable member of staff, which is the hard part!) then crusty54's suggestion of calling the helpline is probably best. |
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