class411
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Post by class411 on Mar 30, 2016 7:20:06 GMT
One of the benefits of contactless payment is that there are fewer... and increasingly fewer... tickets for touts to obtain to make it a worthwhile so-called black market business. I think those benefits extend to Oyster as well. Oyster was the first contactless payment system on LU. |
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class411
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Posts: 2,744
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Post by class411 on Mar 30, 2016 7:48:08 GMT
but what crass thinking left Victoria with only 4 machines the day after the TO closed? This is a point I've made here before. It's actually even worse than it appeared on the programme. Until a few years ago there were plenty of machines at Victoria around the ticket windows. I can't remember the exact figure but it was well over a dozen. Then they spent many, many, months with that are blocked off, and when it reopened they had (as far as I could tell) increased the number of ticket windows and removed the majority of the machines, leading to much longer queues. Fortunately I was on Oyster auto-update by then. |
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Post by patrickb on Mar 30, 2016 17:29:03 GMT
Oyster was the first contactless payment system on LU. I think he was referring to the actual 'contactless' brand, not the format of ticketing. It would bring about a lot of confusion by placing 'Contactless' and Oyster under the same banner. Contactless gets its name for being a relatively simple method of ticketing, less scanning, less placing Oyster on readers etc... |
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pitdiver
No longer gainfully employed
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Post by pitdiver on Mar 31, 2016 13:21:13 GMT
I've been having a conversation with one of my former colleagues this morning. He tells me that the "Stand on Both sides of the Escalator" procedure is nothing new. It was used in the early 70s at Holborn. Perhaps someone should tell the present station supervisor or whatever they are called these days.
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Post by Chris W on Mar 31, 2016 14:06:57 GMT
There were a couple of moments from Monday's edition that stood out for me...
The freshly opened incline lift at Greenford broke down almost immediately.... with guests, one of whom was wheelchair bound, were stranded on the platform. While the station staff dealt with the issue, at least one LU/TfL senior manager could be briefly seen almost literally wringing his hands, looking distinctly uncomfortable...
The second was at the former Jubilee Line platforms at Charing Cross, soon after the LT staff clothing event, when a member of Victoria station staff approached a senior member of TfL asking that he visit the station to see the congestion for himself of a weekend. IMO the way in which her concerns were dismissed (commenting that he lives in Birmingham), IMO the staff member certainly didn't shower himself in credibility... |
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Post by superteacher on Mar 31, 2016 19:09:17 GMT
There were a couple of moments from Monday's edition that stood out for me...
The freshly opened incline lift at Greenford broke down almost immediately.... with guests, one of whom was wheelchair bound, were stranded on the platform. While the station staff dealt with the issue, at least one LU/TfL senior manager could be briefly seen almost literally wringing his hands, looking distinctly uncomfortable...
The second was at the former Jubilee Line platforms at Charing Cross, soon after the LT staff clothing event, when a member of Victoria station staff approached a senior member of TfL asking that he visit the station to see the congestion for himself of a weekend. IMO the way in which her concerns were dismissed (commenting that he lives in Birmingham), IMO the staff member certainly didn't shower himself in credibility... Typical example of how management can be totally detached from reality. |
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Post by will on Mar 31, 2016 20:00:47 GMT
There were a couple of moments from Monday's edition that stood out for me...
The freshly opened incline lift at Greenford broke down almost immediately.... with guests, one of whom was wheelchair bound, were stranded on the platform. While the station staff dealt with the issue, at least one LU/TfL senior manager could be briefly seen almost literally wringing his hands, looking distinctly uncomfortable...
The second was at the former Jubilee Line platforms at Charing Cross, soon after the LT staff clothing event, when a member of Victoria station staff approached a senior member of TfL asking that he visit the station to see the congestion for himself of a weekend. IMO the way in which her concerns were dismissed (commenting that he lives in Birmingham), IMO the staff member certainly didn't shower himself in credibility... Its when he says NO! ill come when I come. The arrogance of the man |
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Post by version3point1 on Mar 31, 2016 21:50:01 GMT
There were a couple of moments from Monday's edition that stood out for me... The second was at the former Jubilee Line platforms at Charing Cross, soon after the LT staff clothing event, when a member of Victoria station staff approached a senior member of TfL asking that he visit the station to see the congestion for himself of a weekend. IMO the way in which her concerns were dismissed (commenting that he lives in Birmingham), IMO the staff member certainly didn't shower himself in credibility... Its when he says NO! ill come when I come. The arrogance of the man |
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Deleted
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Post by Deleted on Mar 31, 2016 22:22:14 GMT
The manager showed people skills that would not go down well in a private corporate setting. I cannot understand how someone like that can reach senior level, with the right people skills these conversations are easy. I am not in to how TfL is run, but as head of operations, I guess his role is different from that of a manager in a private business. I did however react to him living in Birmingham, it does not sound ideal for someone in a senior TfL position.
All that being said, the member of staff was equally lacking social skills there. Just banging her own drum, not presenting her case in a good manner, but more focused on her own isolated situation, and aggressively showing him how she is frustrated. This would also not go down well in the private sector. You first present what is good and bad, and then tell him that you would appreciate if he came down and had a look.
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Post by phoenixcronin on Mar 31, 2016 22:58:04 GMT
I must say that I don't think that this Nick Brown manager guy presented himself in a very good light at all, by appearing so indifferent to her concerns, and trying to dismiss them with a simple "So you don't like it?", not to mention trying to use "I live in Birmingham" as an excuse for not paying a visit to Victoria when he is a big-shot at Transport for London.
However, I also feel that with any change there will be a period of difficulty, and that the impact of the ticket office closure at Victoria should have been best judged AFTER the work had been completed and additional ticket machines had been installed, and things had settled down, which would be a much fairer comparison. Therefore I feel that those who were opposed to the ticket office closures could have made their case better, instead of just focusing on the short term "chaos"
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Post by Dstock7080 on Apr 1, 2016 8:45:18 GMT
There were a couple of moments from Monday's edition that stood out for me... The second was at the former Jubilee Line platforms at Charing Cross, soon after the LT staff clothing event, when a member of Victoria station staff approached a senior member of TfL asking that he visit the station to see the congestion for himself of a weekend. IMO the way in which her concerns were dismissed (commenting that he lives in Birmingham), IMO the staff member certainly didn't shower himself in credibility... Its when he says NO! ill come when I come. The arrogance of the man I must say that I don't think that this Nick Brown manager guy presented himself in a very good light at all, by appearing so indifferent to her concerns, and trying to dismiss them with a simple "So you don't like it?", not to mention trying to use "I live in Birmingham" as an excuse for not paying a visit to Victoria when he is a big-shot at Transport for London.
Further to this: |
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Post by londonstuff on Apr 1, 2016 10:47:58 GMT
One never knows what was cut out and so it might have been a more balanced conversation but good on Evelyn for having the courage to say this to him - it only shows that she cares. His response was dismissive and I bet he regrets his comment about how he wouldn't come at the weekend - probably putting into words what everyone else knows anyway.
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Post by tubelightonline on Apr 3, 2016 16:27:14 GMT
Didn't Evelyn appear in the original ITV series from way-back-when? I've a feeling that she (or someone who resembled her, with a similar no-nonsense attitude!) spotted someone begging on a '67 and ordered them off in that series.
Good to put a name to the American CSA at Waterloo (whose platform announcements feature in at least two YouTube videos) as well!
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Post by phoenixcronin on Apr 3, 2016 17:13:49 GMT
Didn't Evelyn appear in the original ITV series from way-back-when? I've a feeling that she (or someone who resembled her, with a similar no-nonsense attitude!) spotted someone begging on a '67 and ordered them off in that series. Indeed
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Post by patrickb on Apr 3, 2016 17:14:31 GMT
Didn't Evelyn appear in the original ITV series from way-back-when? I've a feeling that she (or someone who resembled her, with a similar no-nonsense attitude!) spotted someone begging on a '67 and ordered them off in that series. Good to put a name to the American CSA at Waterloo (whose platform announcements feature in at least two YouTube videos) as well! Indeed she did as per the video at 5:00 |
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Deleted
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Post by Deleted on Apr 3, 2016 17:33:01 GMT
What has the person with the headdress on (can't remember her name but it start with an A) at the end been in before?
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cso
Posts: 1,043
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Post by cso on Apr 4, 2016 21:29:29 GMT
Tonight's script editor obviously didn't know what the tube lines are called before the voice over chap recorded them  |
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Post by revupminster on Apr 4, 2016 21:50:01 GMT
Leicester Square brought back memories. It was not as mad as now but we had four ticket office window open from 2200hrs until 2400hrs from the two passimeters. Of course this was subject to getting the booking clerks back down from "The Porcupine" pub!
This was the only station I ever got stranded at on a Saturday night as I walked down to Trafalgar Square to get the last 15 and found it had gone early. No night buses then on a Saturday night; they ran every night except Saturday night.
Then had to walk down to Embankment to get a staff bus at 1.30am that then, once it got to Aldgate East went down the Commercial Road to Poplar bus garage and then a walk home to Plaistow.
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Post by jamesb on Apr 4, 2016 22:48:46 GMT
The programmes are very well put together.
I think that they paint LU staff in a very positive light.
It must be such a nice feeling, having finished working on a Friday/Saturday night, to close the gates when the last passenger leaves...I can almost imagine the sigh of relief.
I can only compare it to my 6 months of working in an A&E department in south london. but even then i was relatively more protected then the LU staff.
I was also struck at how hard it must be to be a customer service assistant working on the gate-lines. I couldn't do it night after night, knowing the pants that you will have to put up with from drunk total strangers who you've never met before
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Post by blackhorsesteve on Apr 5, 2016 20:24:29 GMT
Tonight's script editor obviously didn't know what the tube lines are called before the voice over chap recorded them Stuck out like a sore thumb! "Pete and his maintenance team have fifty hours to give a stretch of the Metropolitan, Hammersmith, City and Circle line a much needed refit." |
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Post by superteacher on Apr 6, 2016 9:40:48 GMT
Really winds me up regarding the closure:
"If I had known about this, I would have gone a different way!"
You did know about it - you just didn't bother checking your route before you left. Stupid woman!
I don't think I'd last long as a CSA somehow!
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Post by Tubeboy on Apr 6, 2016 9:45:54 GMT
Really winds me up regarding the closure: "If I had known about this, I would have gone a different way!" You did know about it - you just didn't bother checking your route before you left. Stupid woman! I don't think I'd last long as a CSA somehow! She ignored the posters, announcements, didn't ask the staff beforehand about weekend closures, or checked the TFL website. It's her own fault, no one else's. |
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Post by superteacher on Apr 6, 2016 9:50:51 GMT
Really winds me up regarding the closure: "If I had known about this, I would have gone a different way!" You did know about it - you just didn't bother checking your route before you left. Stupid woman! I don't think I'd last long as a CSA somehow! She ignored the posters, announcements, didn't ask the staff beforehand about weekend closures, or checked the TFL website. It's her own fault, no one else's. Couldn't agree more. In terms of providing information, signage etc, London is amongst the best in the world. For some, that's still not enough. Do they want people knocking on their doors? |
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Post by theblackferret on Apr 6, 2016 10:12:02 GMT
Couldn't agree more. In terms of providing information, signage etc, London is amongst the best in the world. For some, that's still not enough. Do they want people knocking on their doors? In this day and age? No, they probably want a personal app developed and downloaded to their blueberries, cranberries or whatever, at the expense of TfL, that can read their current and future thought patterns regarding travel.    |
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class411
Operations: Normal
Posts: 2,744
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Post by class411 on Apr 7, 2016 7:40:55 GMT
Just watched the latest instalment.
I get the feeling that this series is essentially a two hour programme with a few hours of pictures of passengers in various situations, particularly overcrowded areas of stations, or when drunk or misbehaving.
There was interesting stuff there but for the majority of the programme I was thinking: "We've already seen footage that's virtually identical to this.
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Post by christopher125 on Apr 8, 2016 13:56:33 GMT
What has the person with the headdress on (can't remember her name but it start with an A) at the end been in before? IIRC she was in the King's Cross episode of 'The Railway' on BBC2. |
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towerman
My status is now now widower
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Post by towerman on Apr 8, 2016 15:36:37 GMT
Anybody watch last night's first episode? I enjoyed it personally but didn't realise the 1973 stock were in such a state! I worked on 1973 stock from delivery to 2010 they were always bad because they were built down to a specification mainly based on cost. Compressors leak like sieves, some of the underframe components were/are from previous stocks. The refurb is cosmetic; still a botch job beneath the skin. Something always cracking; motor noses, axle tubes, trucks.
Great tribute to the staff that they have them kept going so well for so long.
Some of the things that were on the trains as new turned out rubbish as well. Dump valves on every axle caused more flats than it was supposed to stop, putting in car type batteries was a farce as they all got nicked for peoples cars. |
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Post by rheostar on Apr 8, 2016 21:38:17 GMT
I worked on 1973 stock from delivery to 2010 they were always bad because they were built down to a specification mainly based on cost. Compressors leak like sieves, some of the underframe components were/are from previous stocks. The refurb is cosmetic; still a botch job beneath the skin. Something always cracking; motor noses, axle tubes, trucks.
Great tribute to the staff that they have them kept going so well for so long.
Some of the things that were on the trains as new turned out rubbish as well. Dump valves on every axle caused more flats than it was supposed to stop, putting in car type batteries was a farce as they all got nicked for peoples cars. I remember seeing the 'slip slide' kit being dumped in Northfields depot. |
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