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Post by Deleted on May 12, 2015 18:33:57 GMT
Nope, not a complaint about the future of the UK blocking escalators, delaying departures and causing social unrest under the streets of London. (As a former commuter, my heart sank seeing a posse of florescent jacketed little people heading for my platform).
I'm after some general advice. We'll be bringing Year 4 into London in the coming weeks (likely to include a journey on the Northern, possibly Vic and Northern depending on the itinerary) and was hoping tube staff might give us some tips about making the journey run smoothly. Tickets are sorted, but is there anything else we should know? I've heard of helpful station staff spotting school groups and telling the driver of the train which stop the children will be alighting so they know to double check before closing the doors.
Or is the best thing to do simply turn up and mind the gap?
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Post by londonstuff on May 12, 2015 18:43:55 GMT
Nope, not a complaint about the future of the UK blocking escalators, delaying departures and causing social unrest under the streets of London. (As a former commuter, my heart sank seeing a posse of florescent jacketed little people heading for my platform). I'm after some general advice. We'll be bringing Year 4 into London in the coming weeks (likely to include a journey on the Northern, possibly Vic and Northern depending on the itinerary) and was hoping tube staff might give us some tips about making the journey run smoothly. Tickets are sorted, but is there anything else we should know? I've heard of helpful station staff spotting school groups and telling the driver of the train which stop the children will be alighting so they know to double check before closing the doors. Or is the best thing to do simply turn up and mind the gap? I'm often the trip leader for the school groups I take away (from a museum visit to a ten-day choir tour of South Africa), so I've got some experience Firstly if you want to know something specific I'm quite happy to talk to you by email if you PM me your email address. Tube staff are generally great and as soon as they see you will shepherd you through the gateline. I often line them up on the public side of the gateline, run to speak to a CSA and then bring the group with me. Twos in general work better than ones, except for escalators. Children don't know to stand on the right! Walk along platforms closest to the wall and wait by the headwall. Often drivers will pop out but if not feel free to approach the cab and they'll open up. Tell them which station you're going to and they'll wait until you give them the thumbs up at your departure station before they head off with Jeremy's teddy bear or Susan's pencil case. Some CSAs have offered to accompany me onto the train before now and have someone at the other end but I've never found it necessary. Occasionally I've had to let several trains go so as to get a reasonably empty one and I always put everyone in one carriage, even if there's forty or so of them. As soon as a space becomes available I tell them to sit down. The general public often find them amusing Sometimes at busy stations (I normally go from Pimlico northbound) it's more advantageous to go southbound to a terminal station where they can then all sit down before the train heads northbound again (seriously). Anything else just give me a shout.
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rincew1nd
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Post by rincew1nd on May 12, 2015 19:24:42 GMT
"Don't get back on the train"
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Chris M
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Post by Chris M on May 12, 2015 21:37:09 GMT
And don't, if you happen to be passing through Bank in the rush hour, get them to line up in pairs on the stairs down to the Northern Line platforms while you make sure you have everyone as one school party did the other day (causing chaos as the stairs aren't wide enough for just the commuters that want to use them). Indeed, it wouldn't be a bad idea to scout out the stations in advance if you can to work out where you stand to get everybody regrouped while causing the least disruption.
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Post by MoreToJack on May 13, 2015 3:42:29 GMT
Second the advice that everyone else has given above - don't be afraid to scout out a CSA if you need any advice, but we are normally quite good at spotting you first! Only advice from me would be with regards to platforms - whilst waiting for trains stay as close to the platform wall as you possibly can to avoid congesting up the platform, and move away from the entrance/exit to allow the passenger flow to keep moving. It sounds basic, I know, but it's amazing how many groups don't do this (Even when asked repeatedly), especially when the platforms are already busy as they've elected to travel either during the peak or immediately after 0931 when off-peak starts. Moving towards the headwall is a good shout (As mentioned, T/Ops will usually pop out and ask where you're going), but obviously *don't* do this if the entrance/exit to the platform is by the headwall... (Going back to my above point, happens more than you would think!). If you're using paper group tickets I'd suggest asking the CSAs on the gateline if they can open up the Wide-Aisle Gate (WAG) and you can all walk through together, rather than having everybody go through the gatelines individually - there will certainly be at least one who's ticket has demagnetised! But, again, we're normally quite good at spotting groups and offering this. Ultimately we'll do as much as we can to facilitate a smooth transit through the network, but it's up to you how much of that you want. If you want to get on with it then we'll let you do so, but if you want help then please do ask. :-)
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Post by Deleted on May 13, 2015 17:53:04 GMT
Great advice guys - thanks very much. I'll get the 'stand on the right' drilled in at an early age.
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Post by Deleted on May 13, 2015 18:14:11 GMT
A few weeks ago I saw a school group on my train, and I was very surprised as they were a very well mannered group (one even offered his seat to a elderly lady). My only advice is to make sure a staff member of your group is the last to leave the train, and you do not attempt to hold the doors. I hope the trip goes well
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Post by superteacher on May 13, 2015 21:07:55 GMT
I always make sure I get on and off last, and stand in the doorway just in case the doors shut before everyone is on or off, which has happened a couple of times. If the doors shut on me, I know with confidence that the train won't be leaving without any of the children.
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Post by Deleted on May 31, 2015 20:18:09 GMT
Meant to update as I appreciated all the advice. Aside from the constant, nagging fear of leaving a child behind the trip went well! In the end we didn't make ourselves known to tube staff. Didn't really need to - the guys on the gate were ready anyway to open it up and the drivers did spend noticeably longer at the stations we got off at until it was clear we were all away from the train and present and correct. A good day all round!
The next trip involves purely buses..
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