Post by uzairjubilee on Apr 21, 2015 10:44:30 GMT
Hi all,
On Monday 13th April I was trying to get home from Hayes & Harlington to Southfields (via Paddington). I tapped in at Hayes & Harlington at around 00:20 hoping to get the 00:30 train to PAD. When tapping in, the screens before the stairs said the train was on time. However when I got down to platform 5, the DMI showed the train as being cancelled.
I used the help point on the platform and asked what was going on. I was told that the train had indeed been cancelled and the next one was at 00:58. The woman then went on to tell me about all the disruption that was going on due to a signal failure at Southall. I asked whether this meant the 00:58 would even run or if it would be cancelled too, to which she said "I cannot comment on that".
I did not want to wait another half an hour for a train that was more than likely going to be cancelled in an unmanned station by myself this late, so I decided to take an Uber home, which cost over £25.
Am I entitled to a refund by a FGW? I'm not too sure. I am in the process of getting an Oyster refund of £5.10 because I did not tap back out at Hayes & Harlington. There were only 2 scheduled trains back to PAD from Hayes & Harlington after the 00:30 - the 00:58 and the 02:00. I know for a fact that the latter was also cancelled, however don't know about the 00:58.
Any advice would be appreciated.
On Monday 13th April I was trying to get home from Hayes & Harlington to Southfields (via Paddington). I tapped in at Hayes & Harlington at around 00:20 hoping to get the 00:30 train to PAD. When tapping in, the screens before the stairs said the train was on time. However when I got down to platform 5, the DMI showed the train as being cancelled.
I used the help point on the platform and asked what was going on. I was told that the train had indeed been cancelled and the next one was at 00:58. The woman then went on to tell me about all the disruption that was going on due to a signal failure at Southall. I asked whether this meant the 00:58 would even run or if it would be cancelled too, to which she said "I cannot comment on that".
I did not want to wait another half an hour for a train that was more than likely going to be cancelled in an unmanned station by myself this late, so I decided to take an Uber home, which cost over £25.
Am I entitled to a refund by a FGW? I'm not too sure. I am in the process of getting an Oyster refund of £5.10 because I did not tap back out at Hayes & Harlington. There were only 2 scheduled trains back to PAD from Hayes & Harlington after the 00:30 - the 00:58 and the 02:00. I know for a fact that the latter was also cancelled, however don't know about the 00:58.
Any advice would be appreciated.
