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Post by bicbasher on Jul 5, 2014 17:35:01 GMT
These have to be the worst of any terminating station I've used.
No clear information on which train would leave first, so walked onto an Aldgate service thinking it'd be the first (the DOI claimed it was a Piccadilly service!) while the Baker St train left first.
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Post by Deleted on Jul 6, 2014 13:55:09 GMT
Has the light box stopped working...?
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Post by bicbasher on Jul 6, 2014 15:43:14 GMT
Has the light box stopped working...? The light box was working, but again was giving incorrect information.
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Post by orienteer on Jul 11, 2014 21:38:46 GMT
Yes, it's not very reliable. And as I've reported elsewhere, the SAs aren't very helpful either.
Is it controlled from Rayners Lane signal box?
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Post by Deleted on Jul 11, 2014 21:54:41 GMT
To be fair to the poor SAs, their guess is as good as yours, the signalman doesn't telephone ahead. If the light box is lying to you it's lying to them as well.
Uxbridge station is indeed controlled from Rayners Lane signal box. I suspect the light box and any other indicator boards are theoretically linked in to the signalling although it's probably not very reliable.
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Post by Deleted on Jul 12, 2014 14:30:20 GMT
Ok time for me to step in and stick up for Rayners Lane cabin, yes we do have have direct control of the display at Uxbridge it is not really linked to the signalling (apart from a departing train passing a certain point which then removes the line of information). At the moment I am training elsewhere so I am not aware of what has been happening recently, however I can vouch that we have always aspired to be ahead of the curve with platform information updates done in (as humanly possible) a timely manner.
I have always aimed to advise station staff of any changes as soon as practical but sometimes it may just not be possible due to last minute changes where getting customers to change onto trains would result in not just one but two trains being delayed.
I'm sorry but I have always seen the greatest professionalism from my colleagues in the signal cabin which in part entails a good working relationship with the station staff at Uxbridge, so to hear Tut's allegation that we do not communicate doesn't sound right to me.
As I said I haven't regularly worked in the cabin for a while but I am aware that the controls for the display have been changed recently which for all i know MAY be a cause for the lack of accurate information at Uxbridge
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Post by Deleted on Jul 12, 2014 15:17:43 GMT
I'm sorry but I have always seen the greatest professionalism from my colleagues in the signal cabin which in part entails a good working relationship with the station staff at Uxbridge, so to hear Tut's allegation that we do not communicate doesn't sound right to me. I'm so sorry, that wasn't what I meant at all. I just thought it was a little unkind to blame the station staff in situations where they have simply not been told or have been misled by what the lightbox says. The reasons for this could be delays requiring short-notice changes, faulty displays, or anything else. But I had no intention of pointing an accusatory finger at the people of Rayners Lane cabin. I actually wasn't aware that the signallers made a habit of informing station staff of changes, which I think is pretty good of them, considering how much else they have on. But all the same, all I meant to say at the time (and all I still wish to say) is exactly that: that in times of disruption it's obviously important to clear the sticks and get trains on their way and holding them to shepherd people to and fro would do more harm than good. Meanwhile, in all normal situations, one presumes that the staff in Rayners Lane cabin assume the displays are all set up and working well and the station staff at Uxbridge assume the same. I only wanted to point out that (I think I'm right in saying) it would not be standard practice to ring Uxbridge and inform them of the next departure on every occasion, would it? You'd only do this if something had been changed and so if Rayners Lane cabin assumes the staff at Uxbridge have correct information from the displays and Uxbridge staff assume they have correct information from the displays, then it's hard to blame staff at Uxbridge (or staff in Rayners Lane cabin) for any mistakes. Similarly if the displays are dead, or staff simply haven't got the information to hand for whatever reason, they can't be expected to give it. But I didn't mean to imply by that that the fault is with Rayners Lane cabin and I'm sorry for not making that clearer. To be honest, I'm used to the Central line and everything being done from Wood Lane, so I just assumed the boards were linked in with the signalling (generally no need to contact staff, since it's all done remotely) and fully intended to suggest that the fault probably lied with the equipment, which is, as I understand it, due upgrading with resignalling, but I could obviously have been wrong there.
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Post by Deleted on Jul 12, 2014 16:32:36 GMT
Indeed it would be impractical to tell the station staff of every departure, in the signal cabin the old panel had illuminated buttons so we got a visual confirmation of what Uxbridge was showing (albeit till fairly recently some buttons just show any indications which involved pot luck and pressing the buttons a few times). Therefore the practice is the signaller sets up and checks they have the correct departure up and station staff go by what's on the display. In fact with timetabled trains arriving out of turn which we were able to put back in turn I'd simply out the second arriving train up as the first departure up, which to their credit, the station staff might query if I hadn't had a chance to tell them.
I'd like to point out at this point at this point, the display information isn't automatic and the burden is on the signaller to update the board each and every time a train departs, if you consider the dozens and dozens of departures a signaller handles on a shift please do bear in mind there may be an occasional error.
Personally i don't think the boards themselves are set out in a particularly friendly way and has potential to be misleading.
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Post by Deleted on Jul 12, 2014 16:39:28 GMT
Indeed it would be impractical to tell the station staff of every departure, in the signal cabin the old panel had illuminated buttons so we got a visual confirmation of what Uxbridge was showing (albeit till fairly recently some buttons just show any indications which involved pot luck and pressing the buttons a few times). Therefore the practice is the signaller sets up and checks they have the correct departure up and station staff go by what's on the display. In fact with timetabled trains arriving out of turn which we were able to put back in turn I'd simply out the second arriving train up as the first departure up, which to their credit, the station staff might query if I hadn't had a chance to tell them. I'd like to point out at this point at this point, the display information isn't automatic and the burden is on the signaller to update the board each and every time a train departs, if you consider the dozens and dozens of departures a signaller handles on a shift please do bear in mind there may be an occasional error. Personally i don't think the boards themselves are set out in a particularly friendly way and has potential to be misleading. Absolutely. Like I say, my intention was never to criticise Rayners Lane cabin, merely to defend Uxbridge station staff. Anyway, thanks for the additional info and apologies for the slightly ill-thought-out post. By the way, how many people would be on shift in Rayners Lane cabin at any one time? Cause obviously Rayners Lane cabin has to deal with Uxbridge sidings, Ruislip siding and (surprise, surprise) Rayners Lane (and presumably Rayners Lane junction).
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Post by Deleted on Jul 12, 2014 18:35:36 GMT
To be fair i did misread about us not calling ahead, i know it wasn't a jibe at us. I'm not too sure if i'm at liberty to go into the specifics of staffing as things like rosters are internal documents but google images might give a hint ;-)
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