Dangerous Incident at Westminster

Without commenting on the specifics (as I don't know), if you see any staff member taking any action that you think might be dangerous or otherwise unprofessional you should make a note of the time, location and any details of the staff member concerned (gender, build, height, facial hair, etc if you don't know their name). At the first opportunity you should make a formal complaint to TfL (you can do this via the website) giving as much detail as you can, which will be investigated and appropriate action taken once all the facts are established.

The corollary of this is that if you encounter any staff member going above and beyond, or doing that little bit more to be helpful, then you should use the very similar system on the website to record a formal expression of thanks/praise, which will be fed back to the staff member concerned (and I think their manager). Everybody likes it when their efforts are appreciated.

Comments about either situation in venues like this may get noticed by the relevant people or someone who can pass the message on to them, but there is no guarantee of this nor how timely it will be if it does happen.

I seem to recall reading, although may be incorrect, that all platforms with PEDs need to have a member of staff with a handheld emergency open (and presumably emergency close) control for them. Please could somebody say if this is the case?

If so, I wonder about the efficacy of giving said member of staff a whistle, or even transferring the responsibility for safe dispatch to them, NR-style. With extremely busy platforms it might better to have on the platform a pair of eyes rather than a set of cameras.

Surely that can't be true - the PEDs are glass?

whilst the doors/walls are glass they are in frames.

This number is fairly useless on its own - it should be compared to average number of incidents on a non-PED station with similar number of passengers.

Perhaps, but the o/p said "about three quarters through their boarding". This indicates there would have been a residual queue of kids on the platform making their way on. If CCTV can't pick that up, then something is seriously wrong. I think logic would dictate that if you close the doors when you see queue of people on their way onto the train, someone is likely to get trapped if the doors are closed. Naturally this happens when someone decides to chance it and tries to board as the doors are closing. This is just as infuriating for other passengers as well as staff. but this doesn't seem to be a group of kids chancing it.

Two points that came to my mind.

1. There were emergency stop plungers installed but never commissioned on the platforms. Perhaps this would be a situation where where they would be useful.

2. There is an emergency release handle on the inside of of the ped... is that there for this sutuation? Assuming you haven't fallen down the gap.

Also a passenger inside the train should operate the alarm. Once they've found it, moved the person leaning on it out the way and pulled the handle.