|
Post by neilwatson on Mar 5, 2012 11:28:28 GMT
Just come into Wembley Park from Stanmore. New S stock train in adjacent platform. As Jubilee doors open Met doors shut..
Maybe this should be in the rant section!
|
|
|
Post by Deep Level on Mar 5, 2012 11:58:06 GMT
Is there some sort of procedure for this? I remember once pulling into Mile End on a Central Line Train and seeing a District Line Trains Doors close but then as we stopped the doors re-opened to allow for passengers from my train to cross onto it. I remember (although a long time ago) seeing a light up sign at the end of the Central Line platform saying 'District Approaching' or something like that.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 5, 2012 12:02:10 GMT
I think you'll find (although I am sure the top brass wouldn't admit it) that with the latest Met TT last December, in a staff circular, waiting to maintain cross-platform interchange should be discouraged, presumably because of the frequent services. Best "customer" practice then!! Please correct me if I am wrong .....
|
|
|
Post by v52gc on Mar 5, 2012 13:33:32 GMT
Don't forget as well that it's the driver closing the doors, they're looking at the pti (Platform Train Interface) on monitors or mirrors and may not even be able to see if a train is coming in alongside.
|
|
|
Post by carltona on Mar 5, 2012 13:41:38 GMT
Frustrating though this was, there are quite a few instances of the opposite such as Met drivers at HOTH telling you to cross over for a quicker departure on the other side. Also on the District opening both sides at Barking to let pax accross to the next platform plus both sides open at Morden so you can get through the train to the exit you want.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 5, 2012 16:50:21 GMT
I remember (although a long time ago) seeing a light up sign at the end of the Central Line platform saying 'District Approaching' or something like that. I'm pretty sure Wembley Park has/had something similar, possibly with just an 'M' or a 'J' depending on platform. Has been a while since I looked though.
|
|
|
Post by citysig on Mar 5, 2012 17:03:50 GMT
The Jubilee has scheduled arrivals every couple of minutes, and frequency on the new timetable through platforms 2 and 5 is not much less for the Met.
Whilst waiting a few seconds more here and there may seem good customer service, and may help a few people, ultimately it increases dwell times and causes trains behind to be held up from arriving into the platform. If every train at Wembley Park platform 5 for instance waited an extra 30 seconds, it wouldn't take too long before trains were queued back to Harrow, with the last in the queue running 10+ late by Wembley.
When everything is running to plan, and a connection is missed, you shouldn't have to wait that long for the next service. When the Jubilee is running with delays, this information is passed onto our drivers and I am sure they use their discretion.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 5, 2012 17:52:42 GMT
The Jubilee has scheduled arrivals every couple of minutes, and frequency on the new timetable through platforms 2 and 5 is not much less for the Met. Unfortunately the same happens on the northbound when the next train to Amersham or Chesham may be thirty minutes away. The subject of the Met Management's attitude to passengers has been extensively debated elsewhere so I won't comment further but it is important that this should not bee seen as T/Op bloody mindedness. I have lost count of the number of times that I have run on to the platform at Hillingdon as the train doors are closing and the driver has re-opened them for me. Experiences like this make me believe that T/Ops are a service oriented community but I suspect that there are times when the fear of disciplinary action may force them to leave passengers on the platform.
|
|
|
Post by neilwatson on Mar 5, 2012 19:40:30 GMT
Thanks for that. As it happens at Finchley Road northbound, exactly the opposite happened - we changed from the Jubilee to Met, the doors closed, then re-opened as a Jubilee came into the adjacent platform!
FWIW I thought the S stock was superb, a great improvement on A stock
|
|
|
Post by citysig on Mar 5, 2012 22:28:05 GMT
Unfortunately the same happens on the northbound when the next train to Amersham or Chesham may be thirty minutes away. The subject of the Met Management's attitude to passengers has been extensively debated elsewhere so I won't comment further but it is important that this should not bee seen as T/Op bloody mindedness. I have lost count of the number of times that I have run on to the platform at Hillingdon as the train doors are closing and the driver has re-opened them for me. Experiences like this make me believe that T/Ops are a service oriented community but I suspect that there are times when the fear of disciplinary action may force them to leave passengers on the platform. Station dwell times have become an important feature of running a railway these days, and waiting that extra 20-30 seconds for a connection is now discouraged. Managers are even on certain platforms monitoring dwell times World Class!! ;D ;D Because as you (should) know, whatever the pros and cons of the current timetable, continuous extra dwell time will soon see us working even harder than we do. As for the Amersham and Chesham service. Given its critical timings departing Wembley northbound, you should always allow extra time to complete your journey "just in case". It is the same for those travelling to NR stations. If your service only runs hourly, you don't wait until the last possible moment to attempt to complete your journey. We cannot be blamed if a journey from, say, Stratford to Amersham is extended because a connection at Wembley was missed because all that was accounted for was the journey time from Stratford to Wembley.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 5, 2012 23:09:28 GMT
As for the Amersham and Chesham service. Given its critical timings departing Wembley northbound, you should always allow extra time to complete your journey "just in case". Lets get this clear. You have changed the timetable to a slower and less frequent service and now, in addition, you advise people to allow even more time in case it screws up. Good grief. I am lost for words.
|
|
|
Post by citysig on Mar 5, 2012 23:48:02 GMT
And let's get this clear. I have done nothing - the timetable was changed by those above me, as a result of pressure and campaigns from those above them. Let us also get clear that such a journey as the example I give has always had the small print of "allow extra time for connections" attached to it. Similar journeys all over the world have similar conditions.
So lost for words you may be, but the advice (which to be honest is very reasonable) has always been there. The extra time is not in case the railway "screws up" but you cannot possibly rely on each and every train to connect into each and every other train. If we could connect trains in this way, and ensure a seamless trip for 100% of our customers, then we would also be dishing out next Saturday's winning lottery numbers. As we cannot do this, we do the next best thing, and advise customers who are travelling from a to c via b who have a limited service to allow extra time.
Also, whilst the service may have slowed (slightly) the frequency has not. Being a single line, Chesham will not see more than 30-minute headways. Amersham is also served at least every 30 minutes by our trains. I fail to see the point of your disgust.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 6, 2012 0:37:40 GMT
Now now, MC, I am sure that your know that “You” in my post means LU ie Met Line management. From previous posts by me and others you are well aware of the immense respect in which you are held for your loyal support for your organisation. Indeed, it is clear that only the dedicated efforts from you and the other controllers frequently prevent problems developing into crises. So this is not personal and it is not necessary to react so sensitively. Unfortunately it does not change my view that this timetable, and the continuing deterioration of the service, is totally unjustified and is driven by some ulterior motive. I and others will continue to bang this drum and eventually, believe me, the truth will come out.
|
|
|
Post by citysig on Mar 6, 2012 1:12:05 GMT
The truth has already frequently been told on here by not just me, but others as well. But just to repeat the truth...
The timetable is a result of campaigns by certain commuter groups and individuals. LUL have merely given in to their demands, just as they have before. And if you don't serve the demands of your customers, then who do you serve.
Chesham demanded through services. They got through services. Pinner and Northwood demanded more services. They got more services. Next?
Journey times are not that much longer, but due to the frequent station stops, they appear to be twice the length they once were. Frequencies to Amersham and Chesham are the same as they were before. Fast service still operate during the peaks to those destinations. Watford and Croxley are the true only sufferers of this timetable as their service has been cut off-peak - but I'm afraid it has been cut to a more realistic service based on demand.
From a Service Control point of view, this timetable has pros and cons, which have also been gone into time and time again. We can divert late-running trains via the fast lines for instance. Certain aspects of the timetable prove problematic at times - these pinch points will be mostly addressed in future timetables.
I do not think that overall the service has deteriorated. Some services are slightly slower, but overall the reliability has actually increased - LUL's figures not mine. Chesham is less likely to suffer than it did under the first through timetable.
These are the facts, and through them do not mark me down as an ardent supporter of the timetable. There is no ulterior motive that we are aware of. The timetable was effectively called for by the travelling public.
I have no doubt that at some point the old timetable will return under a different guise, and the public who demand it will pat theirselves on the back that they got it done - even if it is us merely - once again - satisfying public opinion and consultation.
Now, there is a multi-page thread about all this elsewhere, so maybe back to the topic in hand...?
|
|
|
Post by citysig on Mar 6, 2012 10:19:16 GMT
The M and J signs - which are now not maintained - were installed in the days of 10-minute Jubilee and 20/30 minute Met services. We run slightly more trains now.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 6, 2012 10:43:45 GMT
"15 all" - or is it "15-40" ;D ;D
|
|
|
Post by citysig on Mar 6, 2012 12:08:54 GMT
I don't like trains hanging around for nothing, but when it's at a location where connections can be made, and for the benefit of everyone who has a ticket to travel, those connections should be maintained and written into the timetable. I will remind you of that the next time we work together . Until then, I think are little volley has dominated the thread enough...
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 6, 2012 12:12:28 GMT
Game set and match then? ;D ;D
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 6, 2012 14:23:40 GMT
Ultimately colleague, you are one of us, not a customer Gentlemen, please; such a comment is more befitting the suits of 55 Broadway. You should remember, as do the vast majority of LU operational staff, that the passengers' fares and taxes pay your salaries. I never met District Dave but I suspect he would be turning in his grave.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 6, 2012 19:25:06 GMT
So going back to cross platform interchanges and waiting for connections, you really could take it to the nth degree, if you so desired.
At Ashford station, two trains arrive at Platform 2 (both from Ramsgate via different routes) in good time which couple up and head to Charing Cross leaving at xx:33. Across the platform on 1, a train sits awaiting departure for Brighton at xx:32. If one of the Charing Cross portions was delayed, would it really be a good practice to keep the Brighton train around (even if there is only one every hour)? No is most certainly the answer as there will most certainly be headaches at some point down the line.
I don't understand why anybody would expect not to provide additional time when changing. For instance, if somebody from Ramsgate wanted to go to Brighton via Ashford, they would surely catch the first possible train, rather than waiting till the last minute and hoping for the best!
|
|
castlebar
Planners use hindsight, not foresight
Posts: 1,316
|
Post by castlebar on Mar 6, 2012 19:39:13 GMT
@ Metcontrol +1 @ thejrb: No Votes
|
|
Tom
Administrator
Signalfel?
Posts: 4,196
|
Post by Tom on Mar 6, 2012 22:00:41 GMT
The M and J signs - which are now not maintained - were installed in the days of 10-minute Jubilee and 20/30 minute Met services. ISTR seeing that the M and J signs were designed to work off a timer - did they ever do so? Certainly I remember seeing them on at all sorts of times.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 6, 2012 22:48:27 GMT
@ Metcontrol +1 @ thejrb: No Votes Hey! What have I... not done? ;D All I way trying to do (in a rather long winded way, I know), is further agree to the point which is: keeping one train to connect with another (unless the timetable dictates so) is probably more pain than it's worth in a lot of cases, especially when there's a short gap till the next one. So in other words, make that MetControl +2.
|
|
|
Post by neilwatson on Mar 6, 2012 22:58:26 GMT
As the OP I have been fascinated by the thread so far.
I am an Underground fan, my wife isn't.
Yesterday, on the way to the David Hockney exhibition, on our trip from Stanmore to Green Park, I was keen to try the new S stock for the first time - my wife couldn't care less!
It was chilly yesterday, and it was hard work convincing her to flick at Wembley Park - the lack of co-ordination mentioned in my OP meant that she insisted on staying put on the Jubilee!
That was my gripe when posting from my mobile from the warmth of the Jubilee car - I fully accept all the operational issues outlined by senior members of the forum.
I had better luck on the way back....
|
|
mrfs42
71E25683904T 172E6538094T
Big Hair Day
Posts: 5,922
|
Post by mrfs42 on Mar 7, 2012 2:35:18 GMT
The M and J signs - which are now not maintained - were installed in the days of 10-minute Jubilee and 20/30 minute Met services. JOOI - are you sure about that - they were installed about two years apart? I'm a bit busy ATM to check all references, but one lot were installed in 1991 and the other lot were installed in 1993. If those signs are not maintained - why are they not now crossed through? Could it be because they are not a defined aspect? Unlike the new 'A' lights at Whitechapel, or the 'A' lights at T&W I suspect that these were never closely defined enough to be regarded as a 'signal' - IYGWIM. Naturally, it therefore means that these signs cannot be crossed through as if they were a signal - does that mean that there needs to be a whole new palaver about decommissioning the J and M indicators? I can imagine it - first of all they need to be defined and then got rid of........ <sigh> Further to the comments about the timer - I have seen something that made me think (in two degrees of cleverness) - after berth platform track occupied or appropriate Δ activated - strike-in on the 'other line' gives 30s feed to 'J'E or 'M'E and cut by a JR... or..
- strike-in on the other line with berth platform occupied or appropriate Δ picked and starting signal trainstop 'down' ..er.. GVCR down? (late at night and mind a bit fuzzy)
- there is a third possiblility that there is series GR/TR proving in there (somewhere), but I can't really see the need for that.
Certainly from random observation - the 'J' or 'M' is lit for 30 seconds at most, and requires an occupied platform on the other line, with the other line's platform starter 'ON' - if it's off they don't light, if it clears after the 'J' or 'M' have lit then at most it will only stay lit for 20 seconds. There's certainly some form of timer in there that is related to both strike-in and the platform occupation time of the stationary train. I'm convinced that the signalling side of things was deliberately put in to keep the flexibility of remote control [1] - perhaps something has been lost with the passage of time? [1]given the dates it must have been!
|
|
|
Post by citysig on Mar 7, 2012 8:14:36 GMT
I was informed - after chasing an outstanding fault - that they do not form part of the programmed maintenance regime. I don't have any official paperwork and am not aware of any dates. They will, of course, be fixed as and when required, but putting it basically, the company will not "bust a gut" to fix them. They are not considered high priority kit.
|
|
|
Post by knap on Mar 7, 2012 9:53:21 GMT
I am fortunate to read this forum and get the background on why things happen. As a passenger I can also see the frustration, but not always. The railway will not be able to win.
Many times I have come into Finchley Road (both directions, both lines) and been annoyed to see my train doors open just as the doors on the train on the connecting platform close. Waiting for another Jubilee is not usually a problem (even if I have a brief moment of annoyance) but waiting for another Met train going to the destination I need can be very annoying if I miss it, especially if I have been held up elsewhere. Yes, I try to allow time for my journey and not do things last minute, but as a normal passenger the failure to hold another train is annoying and gives the impression the railway does not care. I know that holding a train will cause other delays, but your typical passenger won't appreciate that. But then this is where the railway can't win as many times I am on a train calling at Harrow and or Finchley Road and I am willing my driver to shut the doors before any train on the next line arrives, so we don't get invaded by other passengers, but it seems more often this time my train waits! So the railway can't win!
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 7, 2012 10:01:20 GMT
I'm sure I've seen a sign for the District/H&C Train Operator at Mile End that encourages them to wait for Central Line passengers to change over, but that rarely happens. This is particularly frustrating for change to the H&C line, which is quite infrequent compared to other services.
On a slight side note, what is going on with the platforms at Mile End? They seem to have replaced just a little bit and then stopped.
|
|
|
Post by norbitonflyer on Mar 7, 2012 10:57:48 GMT
Whether the driver waits or not may depend on factors the passenger is unaware of - is there another train hot on his heels? Is he running late (so the connection sholdn't have been made anyway) Or contrariwise if he knows he's got a good'un, and will inevitably catch the one in front before the next stop he's more likely to wait.
|
|
|
Post by 21146 on Mar 7, 2012 11:29:09 GMT
I'm sure I've seen a sign for the District/H&C Train Operator at Mile End that encourages them to wait for Central Line passengers to change over, but that rarely happens. This is particularly frustrating for change to the H&C line, which is quite infrequent compared to other services. On a slight side note, what is going on with the platforms at Mile End? They seem to have replaced just a little bit and then stopped. Get back on the Central and overtake it at Liverpool Street!
|
|