DLR ticket barriers

Call the Oyster helpline for a refund.

I couldn't find the ticket barrier when interchanging Canary Wharf DLR - Jubilee, and thus had no money for the fare home, explained it to the guy at the ticket office and he refunded my incomplete journey. Lubbly Jubbly.

"Things"? You mean meat bags? ;-)

Hello again.

Just visiting home land again from our Beckton house. Saw these comments. Yes definitely, these DLR machines cost us quite a lot of money. We know where they are now but our visitors, who we give Oyster cards to, regularly leave them with incompleteness on them where the fine seems to go up by a huge amount every year.

Someone probably here wrote that when the touch machines were put in, not original with the railway being built, they were put where there was convenient electricity, not at all where it was convenient for the passengers. And is true, on the Underground the machines are put right in your way and you cannot avoid them, on the DLR it is to the opposite, they are put out of the way, at least on one side. Worst of all, stupidly, is at the airport where you get all the visitors arriving and the touch machine hidden behind the pillar. At our own station, you pass the ticket machine, then to lift (such as visitors with big cases going back to Heathrow), you never even see the touch machine because there isn't one going that way at all.

Visitors cannot understand why when they change at Canning Town to Underground they do not need to touch Oysters, but at Canary Wharf they think the same then after all that walking they have to touch again at the Underground to get in through gates and I find months later a fine on the Oyster.

Then the DLR put in new ticket machines maybe two years ago which cannot show your journeys, not like the ones on the Underground, why not, so if like us your journeys are most or all on the DLR you never know you have been fined except to find the money is suddenly gone. It costs us so much money to top up again. I know that you can ask at the tickets office on the Underground but the only ones we see always seem to have 10 minutes queues and once I asked I was sent away again.

I think all the managers have the passes and so never have to pay and so never see their money being taken this way all wrongly.

Also, forgot to mention this in the original post. My mum was travelling on the DLR, and forgot to touch in, so she recieved the £25 fine. She appealed, but lost, and she appealed a second time and managed to avoid paying the fine.

Btw, going back to my problem, I did go to the ticket office and they gave me my money back which was a relief.

Unstaffed gate lines have proven to be a disaster in Rotterdam