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Post by Deleted on Mar 27, 2011 21:18:40 GMT
I had a night out near the Tower last night, and although Tower Hill station practically fell over themselves telling you that there was no eastbound District, etc, when I changed at Moorgate for the Met, there was no information at all. I had to ask the driver of the Met train that was coming in which Met train to get on, and he addressed me as if I was an idiot for asking. Even when I got on the train, there was no announcement before we set off!
It wasn't very reassuring at 11.30pm: I guess I should have gone to Baker Street in hindsight, but I saw a Met train and thought that I may miss it otherwise. Couldn't an announcement have been made, a sign put up, or some other kind of help been provided? All I wanted to know was which train was leaving first, when it was leaving, and where!
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Post by Deleted on Mar 28, 2011 7:14:56 GMT
I think the main difference is that at Tower Hill you entered the station and as there was a major change to the service there would have been plenty of station staff around “managing” things.
At Moorgate you were changing trains at platform level and things were competitively normal. There wouldn’t be anyone on platforms outside peak hours or if it was the last train to a given destination so you’d have had to go up to the ticket barriers to find a member of station staff by which time whichever train was leaving first would have left. With the cuts to staff numbers expect this to be the norm rather than the exception in future.
I’ve never worked Moorgate or any of the lines that run through it but I would imagine there must be a dot matrix indicator over the platform showing the next departure and it’s destination somewhere.
Finally it sounds as if you got one of those TOps who isn’t used to communicating with passengers, there are still a few around, and they do seem to graviate to the sub-surface lines. Having spent so many years in isolation at the front of the train they normally communicate in grunts and by pointing.
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Post by Deleted on Mar 28, 2011 11:00:16 GMT
The Met trains used the bay platforms, which don't have DMIs, sadly. Thanks for replying, I'll make sure I go to Baker St if I have that situation again, as at least there will be a sign. It's a shame that the cuts will make the tube seem less safe at night, but I'm used to accountants seeing people as £x per year rather than appreciating what they actually do.
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metman
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Post by metman on Mar 28, 2011 11:20:28 GMT
I believe the platform indicator on platform 2 used to indicate that the next train would depart from plats 3 or 4, but it may no longer do so.
At that time of night, I'd always change at Baker Street, just in case.....
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Post by citysig on Mar 28, 2011 20:42:58 GMT
Firstly, the bay roads at Moorgate - whilst able to serve customers - are not advertised fully. The simple reason is that during the normal operational day, any train in there could depart at any time, and a last minute scramble by people trying to get on would delay the departure of that train, and also cause congestion back from Moorgate to Aldgate.
Always makes much more sense to remain on any westbound train to, at the very least, Great Portland Street, and check the indicator there for any following train that may better suit your needs. Basically forget the bay roads exist as a means to board a train, because if the train is going to leave, it will follow the one you're already on.
Secondly, don't expect too many announcements at that time of night on a Sunday. The station staff will likely be attending to many other duties, such as seeing out last trains on other parts of the station. The reduction in station staffing has made this task a little more difficult. Many stations also have restrictions on the time they can make their last announcements, sometimes due to local noise abatement arrangements.
Next time, if you're on a train heading in the right direction, then stay on it until such times as a more confident interchange can be made, especially late at night ;D ;D
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Post by superteacher on Mar 28, 2011 21:04:25 GMT
The DMI on the inner rail at Moorgate does show which platform the trains are leaving from.
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Post by Deleted on Mar 29, 2011 15:52:04 GMT
There really wasn't any relevant information on the DMIs, unfortunately. Perhaps a recommendation from the Circle line driver to change at Baker St would be helpful, but I know it's probably asking a lot late on a Saturday night!
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Post by citysig on Mar 29, 2011 22:30:17 GMT
There really wasn't any relevant information on the DMIs, unfortunately. Perhaps a recommendation from the Circle line driver to change at Baker St would be helpful, but I know it's probably asking a lot late on a Saturday night! Saturday or Sunday night? I gathered from your initial post it was Sunday (posted Monday with reference to "last night.") May not sound much but passenger loadings / behaviours are different between the 2 nights, and tend to demand different actions. The driver may not have said change at Baker Street, but did he/she ever mention changing at Moorgate?
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Post by Deleted on Mar 30, 2011 15:18:51 GMT
It was Saturday night, posted on Sunday (27th). The Circle line driver didn't say anything relating to the Met line. I know it was probably a bit foolhardy jumping out at Moorgate, but it's not unknown for the Circle line to hang about, and I had no idea when the Met line train parked up was planning to leave. I'll certainly always head to Baker St in future, but was just curious about the lack of information compared to Tower Hill. To a punter, one station in Zone 1 is very like another
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Post by citysig on Mar 30, 2011 23:23:29 GMT
To a punter, one station in Zone 1 is very like another Well, yes in an ideal world they would function identically. But in the current real world, they have differing duties and responsibilities. The same goes for our trains and their operators.
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Post by manorborn on Mar 31, 2011 16:06:46 GMT
The Met trains used the bay platforms, which don't have DMIs, sadly. Thanks for replying, I'll make sure I go to Baker St if I have that situation again, as at least there will be a sign. It's a shame that the cuts will make the tube seem less safe at night, but I'm used to accountants seeing people as £x per year rather than appreciating what they actually do. Speaking as an accountant and a commuter, we are human as well, you know. The decisions about funding are essentially political - if you'd like to pay higher fares or more taxes then I am sure there can be more staff on the tube. But the moment you say more money is needed then you can be sure that everyone will start coughing and looking away and avoid eye contact.
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Post by Deleted on Mar 31, 2011 16:37:36 GMT
The Met trains used the bay platforms, which don't have DMIs, sadly. Thanks for replying, I'll make sure I go to Baker St if I have that situation again, as at least there will be a sign. It's a shame that the cuts will make the tube seem less safe at night, but I'm used to accountants seeing people as £x per year rather than appreciating what they actually do. Speaking as an accountant and a commuter, we are human as well, you know. The decisions about funding are essentially political - if you'd like to pay higher fares or more taxes then I am sure there can be more staff on the tube. But the moment you say more money is needed then you can be sure that everyone will start coughing and looking away and avoid eye contact. Sorry, I know that really. I'm just sensitive due to my whole team being made redundant this year, due to £x being needed to be cut from the balance sheet. However, as with many things at the moment, it seems that we're all paying more for less. I'm just disappointed that cuts have led to even just a board and handwritten information not being available at a Zone 1 station, but I'm sure LUL staff feel the same.
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Post by Deleted on Mar 31, 2011 16:46:33 GMT
it seems that we're all paying more for less. That's because we are...
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