Post by littleredtrain on Dec 17, 2010 20:17:33 GMT
Looks like the ticket gates at the Bank end of the Drain failed completely today.
This morning, departing Oyster users were being told to walk through the manual gate and not touch out at Waterloo (so getting a free ride) Arriving Oyster users were told to divert all the way to the Northern gateline and touch out there! Paper ticket\season ticket holders could leave via the normal route up the travelators or stairs.
On the way back, the stairway from the main ticket hall was locked, departing passengers were only being allowed down a single travelators (causing a backlog), and all arriving passengers (including those with paper tickets) appeared to be being diverted via the Northern gateline.
My understanding is that Oyster has the ability to automatically resolve\refund journeys where the user has touched in at a particular gateline (to allow for service disruption and emergency evacuations), so why wouldn't it have been used in this case?
Surely it would just be a case of automatically refunding any unresolved journeys that started or ended at the Waterloo W&C validators?
Also, why prevent paper ticket/season ticket holders from using the normal exit in the evening, when it was OK in the morning?
My views are my own and do not represent any other individual or organisation.