Post by happybunny on Jul 6, 2009 15:51:42 GMT
On Friday, due to engineering works taking place at the weekend, the last train from Upminster to Richmond (T110) was cancelled. A train was run with a different number, but the exact same timings to Ealing Broadway... customers were expected to take this train and change at Turnham Green for a bus which connects with it to continue to Richmond.
However, LUL didn't actually TELL anyone this ! In this day of live, real time information, there was nothing on the website telling passengers the last service to Richmond was cancelled. There was no notices at stations, and station staff at many locations were not making announcements for passengers to board the alternative Ealing service and change for the bus. They probably were unaware what was going on as nobody (staff) was made aware properly of the situation, except those studying the TTN with a fine tooth-comb!
Classic... valuing time !
However, LUL didn't actually TELL anyone this ! In this day of live, real time information, there was nothing on the website telling passengers the last service to Richmond was cancelled. There was no notices at stations, and station staff at many locations were not making announcements for passengers to board the alternative Ealing service and change for the bus. They probably were unaware what was going on as nobody (staff) was made aware properly of the situation, except those studying the TTN with a fine tooth-comb!
Classic... valuing time !
