Post by mcmaddog on Apr 3, 2009 12:11:52 GMT
Hi all, here is my saga. Using Oyster Pay as you go, previously I used the ELL to Rotherhithe and walked the rest of the way. I now take the Jubilee line to Bermondsey and catch bus 381. According to the closure leaflet on the TfL website I should call the Oyster helpdesk for a refund of the journey on bus 381.
Having called the helpline and spoken to a nice lady who'd never heard of this she passed me on to a supervisor who told me that they don't issue refunds but that the cost would automatically be credited back to my card within 7 days.
In the meantime I asked at Bermondsey station and they said I should explain to the driver my situation and not touch in - not sure what response I'd get from a bus driver to that!
7 days passed and no refund so I called again and got a gent who'd never heard of this either. He also said no supervisor would ever say that and that Oyster helpdesk couldn't help me. He put me through to London Buses who he said would be able to help me. London Buses said that they were providing the service on behalf of LU so it's them I need to speak to about getting a refund and she put me through to LU. The guy at LU was pretty clueless (didn't even realise the ELL was closed!) and took my details for his manager to call me back - so far no response.
Has anyone got any ideas how this scheme is supposed to work? I'm not trying to extract money from TfL for my benefit - I truly wouldn't be spending that extra £1 had the line not been closed.
Thanks in advance
Having called the helpline and spoken to a nice lady who'd never heard of this she passed me on to a supervisor who told me that they don't issue refunds but that the cost would automatically be credited back to my card within 7 days.
In the meantime I asked at Bermondsey station and they said I should explain to the driver my situation and not touch in - not sure what response I'd get from a bus driver to that!
7 days passed and no refund so I called again and got a gent who'd never heard of this either. He also said no supervisor would ever say that and that Oyster helpdesk couldn't help me. He put me through to London Buses who he said would be able to help me. London Buses said that they were providing the service on behalf of LU so it's them I need to speak to about getting a refund and she put me through to LU. The guy at LU was pretty clueless (didn't even realise the ELL was closed!) and took my details for his manager to call me back - so far no response.
Has anyone got any ideas how this scheme is supposed to work? I'm not trying to extract money from TfL for my benefit - I truly wouldn't be spending that extra £1 had the line not been closed.
Thanks in advance
