Deleted
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Post by Deleted on Nov 4, 2006 21:35:39 GMT
So how well did the Connect system perform during its first major signal-based disruption?
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Colin
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Post by Colin on Nov 5, 2006 2:35:13 GMT
Connect has performed pretty much as stated 'on the tin' since it was first introduced. The main problems encountered have been getting used to using the new equipment - but I think we're getting there ;D ;D The usual complaint of not being able to understand what's being said has nosedived about 97% - conversations are almost crystal clear now. We're even getting instructions to turn short by text message on the cab unit - which is quite a novelty at the moment ;D Connect has bought two big downsides with it though - the first is initiating a call with the line controller. Many drivers still 'call up' and expect an instant reply - but the method we're now expected to use is to press the 'LC' button (which sends a text message to the line controller informing him of your desire to have a chat)...he then calls you back. This brings me to the second downside - that call could be regarding a pass alarm, or a wrong signal cleared, etc. Potentially, it now takes longer to resolve a problem Also, because the line controller can now talk to an individual train, we now have less radio traffic overall - meaning we are sometimes unable to get an idea of a problem until it's too late Connect is supposed to improve communication - at times I wonder if it really has Anyway, in answer to the original question, it performed without fault - but I don't think it made any difference to the outcome of the service recovery (which was as diabolical as ever).
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Post by Deleted on Nov 5, 2006 8:58:15 GMT
Yeah, I noticed the service recovery's rather painful progression myself...
Is there any particular reason why Embankment was not used to keep some trains clear of the failure?
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Post by Deleted on Nov 5, 2006 9:44:23 GMT
Perhaps we need a 'link' from the NOC; to display a message regarding delays/ problems... I personally like to be aware of a problem on the line, even tho I am at the opposite end of where it is occuring...
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Post by Deleted on Nov 5, 2006 18:40:10 GMT
BUMP.
So, another disaster of a day on the District - was Connect helpful in getting it resolved?
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DWS
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Post by DWS on Nov 5, 2006 19:17:51 GMT
BUMP. So, another disaster of a day on the District - was Connect helpful in getting it resolved? Bad day on the District more like a bad WEEK
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Post by Deleted on Nov 5, 2006 19:38:01 GMT
BUMP. So, another disaster of a day on the District - was Connect helpful in getting it resolved? Bad day on the District more like a bad WEEK Ah, one of the so-called "weeks of hell" What did it this time? I heard about westbound trains that were so late they were being reversed at Olympia...
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Post by c5 on Nov 5, 2006 20:05:13 GMT
Perhaps we need a 'link' from the NOC; to display a message regarding delays/ problems... I personally like to be aware of a problem on the line, even tho I am at the opposite end of where it is occuring... That is not always the best place to get the "truth" about the state of the train service, espcially if you're on the front-line. Quite often they leave good service out with massive gaps, even after being asked to change it.. as well as not always putting out the real reason for "PR" reasons...
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Colin
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Post by Colin on Nov 6, 2006 2:08:58 GMT
Is there any particular reason why Embankment was not used to keep some trains clear of the failure? The failure was at Westminster, westbound. Many drivers have meal reliefs etc at Earls Court - and will be booked to pick up their next train there - so they have to go through to Earls Court. You also have Earls Court and Acton Town drivers who, if finishing, will most likely want to do so at their home depot. There was no problem Eastbound, so if all booked eastbound trains are sent through, we still need to send trains west otherwise one half of the lines punters will be most aggrieved. Should a train be reversed west-east at Embankment, and it's un-planned (ie, not for engineering works), the train would usually be 'tipped out' to prevent passengers going the wrong way. This takes time to do and just causes even more unnecessary delay - particularly as the train would have to wait for a path, to slot into a full eastbound service. It's just not practical unless the way ahead is completely blocked and there's a train behind that is marooned between stations. BUMP. So, another disaster of a day on the District - was Connect helpful in getting it resolved? Hmmm........ I booked on at 1700 and late running was only about 10-20 minutes. Infact both my trains ran to time, so it was nowhere near as bad as saturday
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Post by frankoids on Nov 6, 2006 9:37:36 GMT
qoute Colin wrote Also, because the line controller can now talk to an individual train, we now have less radio traffic overall - meaning we are sometimes unable to get an idea of a problem until it's too late
Connect is supposed to improve communication - at times I wonder if it really has .................................................................... We have this on the Northern Line, not Connect I think we are the 2nd last to get it!!, but the L/C talking to individual trains, which as you say leads to a lot less radio traffic. This leads to you "driving blind" as it were, whereas with the open call you knew what was happening ahead of you so you could adjust your driving, inform passengers without having to initially call up the L/C. I would say the majority of drivers would prefer the old "open call" system, albeit clearer, it's much more driver friendly and leave the secure individual train calls, when we get it, for signal failures SPADS etc.... Sorry, nothing to do with the District I know
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Post by Deleted on Nov 7, 2006 11:59:07 GMT
Colin, you are as superbly tactful as always ;D ;D ;D In fact even the small dig is unusual for you !!! I have thus far NEVER managed to get a call back after numerous attempts to call the LC on the "request a call back" "LC" button. I have also NEVER had a text message to curtail a train ...but thats unsurprising as I always seem to be the mug who gets pushed through regardless of how late I'm running. (I have had calls from LC and DMT to show a curtailment for the benefit of a relieving driver however ) They do seem to respond if I call them direct on the handheld though - so i do this most of the time. Failure to respond to my calls or requests for call back the other day after a PEA at Becontree, meant I had made it to Elm Park before they realised I was on the move and stopped turning trains at Barking !!! Getting into Upminster depot is a right game, after detraining the system takes so long to log back in and then generate a call to the control tower, you have been sitting at the stop boards for ages by then. Some nights you've had all three reception roads occupied and trains in the platform behind queuing to get into the depot. After initially being excellent with being able to hear both sides of conversations, now you can hear hardly anything and as a result have no idea why you are sitting somewhere for ages, thats stations are closed, or have re-opened, that there are problems elsewhere on the line ....all on the basis of possible mis-understanding of safety related communications by other trains ....which can't be given over this system atm anyway (and would take some breathtaking stupidity to be mis-understood anyway) !! Net effect is ... this system is now WORSE than the old one ! (I wouldn't however say it is adding to difficulty in service recovery ...just the usual... conveyance of information ....which is, after all, it's primary function) (apologies for a bit of a rant .... It frustrates at times, coz I care ;D ;D )
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Post by Deleted on Nov 8, 2006 11:48:11 GMT
An Update !
Twice yesterday I used the LC callback button ...and twice got a call back !! Yay !
Unfortunately on one of them having called me back and listened to my enquiry (why, having arrived at Tower Hill on time was I now at Aldgate East 10 late and still at a red signal?) simply hung up on me with no further comment !
Oh well, i did get the call back !
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Post by Harsig on Nov 8, 2006 12:16:43 GMT
An Update ! Twice yesterday I used the LC callback button ...and twice got a call back !! Yay ! Unfortunately on one of them having called me back and listened to my enquiry (why, having arrived at Tower Hill on time was I now at Aldgate East 10 late and still at a red signal?) simply hung up on me with no further comment ! Oh well, i did get the call back ! Funnily enough I had a phone call yesterday evening from the District Line Controller asking me why a train which had been a couple of minutes late at Tower Hill was ten minutes late Aldgate East. I told him it was because of blocking back from Whitechapel, at which point he hung up probably so he could interrogate the signalman at Whitechapel.
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Post by Deleted on Nov 9, 2006 0:13:26 GMT
Ahhh well he did hear me then .....and since he even made enquiries ...it's a shame he just left me thinking he ignored me and hung up ....he never came back to me though ...perhaps Whitechapel were less than helpful ! Must have been my train I was 1 min late at Tower Hill called up when 10 late at Aldgate East and eventually left Aldgate East 12 late ...and Whitechapel did seem to be the bottleneck ... there seems to be (a) signaller(s) who insist upon using only one platform for through trains even when there are no reversers present and this always creates some delay! Though this day was more than just that !
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