Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 17, 2009 20:45:28 GMT
I was amazed today. On my journey back home, an announcement was played across the tannoy, ' all lines are currently operating a good service.' It's been a while since I've heard that. But my query is this: Does anyone know how TFL compile their stats? www.tfl.gov.uk/tfl/corporate/modesoftransport/tube/performance/default.aspWere I to believe this, I would have to be kidding myself that there were only 17 delays on the Met for the entire period of 07/12/08- 03/01/09. While I wasn't actually counting, I can remember quite a number of mornings and evenings when the Met was part suspended or with sever delays. Not using these lines regularly, this is more of a curious question than a leveled criticism at TFL. But for the SSL, when there's a delay on the Circle, do they count this for the Met and District where these lines overlap? The Circle is another line with many delays and yet there is no message or announcement of delay on the District or Met. |
|
|
|
Post by chrish on Feb 17, 2009 21:26:00 GMT
I was amazed today. On my journey back home, an announcement was played across the tannoy, ' all lines are currently operating a good service.' It's been a while since I've heard that. But my query is this: Does anyone know how TFL compile their stats? www.tfl.gov.uk/tfl/corporate/modesoftransport/tube/performance/default.aspWere I to believe this, I would have to be kidding myself that there were only 17 delays on the Met for the entire period of 07/12/08- 03/01/09. While I wasn't actually counting, I can remember quite a number of mornings and evenings when the Met was part suspended or with sever delays. It does say underneath that table that these are only delays with at least a 15 minute initial delay to service. The vast majority of delays get nowhere near 15 minutes |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 17, 2009 21:33:17 GMT
I guess that depends if you are the person driving the train or the person stood at the back of the platform waiting for a space on a train.
Methodology is all important here!
|
|
|
|
Post by singaporesam on Feb 17, 2009 23:18:19 GMT
|
|
|
|
Post by upfast on Feb 18, 2009 20:33:54 GMT
And the definition of an initial delay is; the delay for the next train to get to the next station. So say, you are turfed off an Amersham train at Baker Street, next one in 20 minutes, but the next train towards Finchley Road is 2 minutes away, the initial delay will only be 2 minutes!
There are other figures that do work out the overall customer impact, and subsequent financial cost, through the lost customer hours (NACHs)
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 18, 2009 21:23:03 GMT
Were I to believe this, I would have to be kidding myself that there were only 17 delays on the Met for the entire period of 07/12/08- 03/01/09. While I wasn't actually counting, I can remember quite a number of mornings and evenings when the Met was part suspended or with sever delays. Met Good service days for the period quoted: 07/12 - Good service all day 08/12 - Good service all day 09/12 - Good service all day 10/12 - Good service all day 13/12 - Good service all day 14/12 - Good service all day 15/12 - Good service all day 18/12 - Good service all day 21/12 - Good service all day 27/12 - Good service all day 28/12 - Good service all day 29/12 - Good service all day 30/12 - Good service all day 31/12 - Good service all day 01/01 - Good service all day Days with either Minor Delays/ Severe Delays/ Part Suspended ranged from one of only 10 mins, to over 14 hours of delays. |
|
|
|
Post by Tomcakes on Feb 18, 2009 23:28:10 GMT
Inherently the TFL statistics will be chosen to look good. Reflecting reality is an entirely different thing - as those of us waiting on a train for a seemingly endless time whilst some darling tells us how good the service is, know.
Consequential delays are a real pain. I recall once incurring a delay of about an hour because of a bus which was about 5 minutes late owing to circumstances entirely within the control of the company (the driver stopping for a paper and sarnie). Of course, since we don't have integrated transport and nobody guarantees to actually get you anywhere, it was a standard transport industry "Oh I am sorry sir, but b*gger off" response.
|
|
