Post by jazza on Jun 25, 2006 21:29:17 GMT
Was on a district line train today between Westminster and Barons Court at around 3.45pm. Round about that time there was a signal failure in the South Kensington area which was causing delays in the service.
Reason for this message is to record how impressed I was with the train operator and the way he handled the situation. He was continually on the PA keeping us informed of what was going on, how long the delay was expected to be, advising on alternative routes, and also keeping us informed when we reached the defective signal of the procedure that would need to be followed, and giving passengers time to find a seat before moving the train through the defective signal. To cap it all he also informed us of the procedure for claimimg a refund for this part of our journey.
I am sure this T/OP is not alone in supplying this level of service, however it made a tedious and annoying situation so much easier to get through, he was a credit to both the District Line and LU. I did intend to note the train number as I got off but I was straight onto a Picc train to Heathrow, however I did notice that the District train was the pre-refurb unit 7008 etc. so if the driver of that train today reads this - well done mate!!!
Reason for this message is to record how impressed I was with the train operator and the way he handled the situation. He was continually on the PA keeping us informed of what was going on, how long the delay was expected to be, advising on alternative routes, and also keeping us informed when we reached the defective signal of the procedure that would need to be followed, and giving passengers time to find a seat before moving the train through the defective signal. To cap it all he also informed us of the procedure for claimimg a refund for this part of our journey.
I am sure this T/OP is not alone in supplying this level of service, however it made a tedious and annoying situation so much easier to get through, he was a credit to both the District Line and LU. I did intend to note the train number as I got off but I was straight onto a Picc train to Heathrow, however I did notice that the District train was the pre-refurb unit 7008 etc. so if the driver of that train today reads this - well done mate!!!
