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Post by Deleted on Jun 10, 2006 1:32:43 GMT
Was on Train 151 (yes those bloody Olympia's again!) tonight, and on my last trip I was given the signal for platform 2 at HSK rather than 3 or 4. I queried this with the signaller using the SPT who asked me to reverse in platform 2, but could I give him a quick turnaround please.
This I duly did and was at the other end in about a minute. The signal cleared and off I went.
On arrival at ECT, the DMT met me and said "the line controller and signaller asked me to say thank you for the quick turnaround". I must admit Iwas quite shocked, but it made me feel really good! A simple little gesture like that really made my night! ;D
The look on the Station Supervisors face as I pulled into p2 at HSK in a D stock was a picture which cheered me up as well! ;D
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Phil
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Post by Phil on Jun 10, 2006 11:20:57 GMT
The look on the Station Supervisors face as I pulled into p2 at HSK in a D stock was a picture which cheered me up as well! ;D One more little thing to add to your list of 'unusual occurrences' before you go.. But isn't it strange - the feeling you got at being thanked was out of all proportion to the minimal effort made in actually doing the thanking. Folks just don't twig that at all. |
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TMBA
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Post by TMBA on Jun 10, 2006 13:01:00 GMT
I did a through train detainment on Thursday after the SPAD at Tower Hill, you know carry out the rule upto the train in front and let your passengers off via the rear cab of the train in front, and did someone meet me and say thank you.  Just letting some steam off I'm sorry, but I'm glad at least you got a thank you at least it shows they do make the effort to praise us. |
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Colin
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Post by Colin on Jun 10, 2006 21:27:40 GMT
I tend to find that if you're gonna be thanked, it's because you've done more than one thing for the customer. Drawing the train up to detrain is only one small thing - and presumably after a fair delay. They ain't gonna thank ya for that!!  ;D Incidently, I had three trips to do today; Earls Court - Upminster Upminster - Wimbledon Wimbledon - Upminster I had a really good day - not least because it was an Upminster finish, but also I got several thankyou's for my smooth driving on each journey!! Just a shame some wally pulled me down at Barking on the last trip and didn't hang around to tell me why  Edit: oopppss just re read the thread and realised it was staff based. Oh well, I still had a nice day for a change ;D |
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Post by c5 on Jun 10, 2006 21:38:47 GMT
As a signalman, if I asked a driver to "do me a favour", they usually abliged and I would either thank them via the phone or if they were really good call the DMT, of course if they didn't they could sit at a red signal for a bit   I'd also remember some of the good guys and gals at Edgware Road and give them quick turns to the sidings or hold trains on nights for them to get home. Someone just saying "Thanks Matey" rather than moaning on a bad day is a great morale booster and that gets passed on through to customers and other staff. I think the friendliness (most of the time) and helping others out, makes LUL the best Railway .... usually |
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prjb
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Post by prjb on Jun 10, 2006 22:04:21 GMT
I think C5 is right, Edgware Road has a terrible reputation throughout the system. Yet if you work there/have worked there, you will know that it is a great place to work with a good atmosphere.
Getting back to the thread! As a DMT it is tricky to say thank you, if you get it wrong it comes accross as condescending. I always tried to give credit where credit was due, but I had it thrown back in my face on more than one occasion so I ended up being more cautious. Some drivers see it as an insult if you thank them for doing something which they consider, as professionals, to be a part of their job.
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Post by trainopd78 on Jun 11, 2006 12:20:24 GMT
I did a through train detainment on Thursday after the SPAD at Tower Hill, you know carry out the rule upto the train in front and let your passengers off via the rear cab of the train in front, and did someone meet me and say thank you. Just letting some steam off I'm sorry, but I'm glad at least you got a thank you at least it shows they do make the effort to praise us. Where was you stuck then? I was between Masion and Cannon. Just as I was about to detrain out my rear cab door (it was just on the platform ramp), the juice was restored and i managed to apply the rule into Cannon St. and get all the passengers off into in station in a more natural manner. |
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TMBA
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Post by TMBA on Jun 11, 2006 13:09:05 GMT
I did a through train detainment on Thursday after the SPAD at Tower Hill, you know carry out the rule upto the train in front and let your passengers off via the rear cab of the train in front, and did someone meet me and say thank you. Just letting some steam off I'm sorry, but I'm glad at least you got a thank you at least it shows they do make the effort to praise us. Where was you stuck then? I was between Mansion and Cannon. Just as I was about to detrain out my rear cab door (it was just on the platform ramp), the juice was restored and i managed to apply the rule into Cannon St. and get all the passengers off into in station in a more natural manner. Between Temple and Blackfrairs on the home signals, I was told to apply the rule until my train reached the platform and be prepared to find a train in the next section where I was to detrain through the train in fronts rear cab. We did the detainment about 200 peeps all very nice and smooth even managing to get a smile from these poor punters then as soon as we finished checking our trains the stick cleared |
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Phil
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Post by Phil on Jun 11, 2006 16:09:36 GMT
prjb has introduced an interesting and very sad reflection on today's society.
One man's idea of being grateful is another's being patronising.
Likewise, one person's being helpful is seen by others as being interfering.
And, one person being generous is to another being chauvinistic.
On the last point I remember only too clearly the last times I offered my seat on the tube.
First was to a pregnant young lady: her reply was "I'm pregnant, not disabled". End of that one (it was said so loud to make ME feel embarrassed).
Second was to a fairly frail old lady: that offer brought the reply "Stop being silly young man - I'm quite capable of standing"
Never again, sad to say. Being humiliated TWICE in front of a full car-load of passengers was enough - but oh, how sad.
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Post by agoodcuppa on Jun 11, 2006 16:29:05 GMT
Never again, sad to say. Being humiliated TWICE in front of a full car-load of passengers was enough - but oh, how sad. Quite why you should feel humiliated in the face of such ignorance I'm not sure. The next time you make such an offer it may well be gratefully received. Don't let such ignorance stop you doing the right thing. The only time someone offered me a seat on a train I was 19, not disabled and very definitely not pregnant. In fact I was the fittest I've ever been as I was part way through army basic training and in uniform! Nowadays I'd be very grateful if someone offered me a seat on the train or bus. |
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Post by Dmitri on Jun 11, 2006 17:46:57 GMT
On the last point I remember only too clearly the last times I offered my seat on the tube. First was to a pregnant young lady: her reply was "I'm pregnant, not disabled". End of that one (it was said so loud to make ME feel embarrassed). Second was to a fairly frail old lady: that offer brought the reply "Stop being silly young man - I'm quite capable of standing" Strange indeed... Come to Moscow - and you'll see the appreciation  . |
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prjb
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Post by prjb on Jun 11, 2006 23:08:32 GMT
A few years ago the company offered drivers a bonus if they did not have a sick day for a set period of time (I think it was 6 months). When the bonus was paid (I think it was £250) some complained that they thought it was insulting as they always came to work because that is what they were paid for. You can never tell when it comes to professional pride! |
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Post by Tubeboy on Jun 11, 2006 23:13:56 GMT
Things like bonuses just creates division and strife. Supervisor recently told me [reluctantly] to wipe the platform benches, as they were dusty, didnt mind. Have pride, which I think in most situations is good, dirty station creates a totally wrong impression to the public.
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Post by Deleted on Jun 11, 2006 23:14:48 GMT
Recently, local paper in Kent ran a item about someone who got beaten up outside a nightclub and no-one helped [argument was over taxi queue]. following week, there was a letter from someone who'd claimed she went to help a bloke who was laying in street outside another pub with blood on shirt, and was promptly told to Fox Trot Oscar. Charming I must say!
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prjb
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Post by prjb on Jun 11, 2006 23:19:27 GMT
Things like bonuses just creates division and strife. Supervisor recently told me [reluctantly] to wipe the platform benches, as they were dusty, didnt mind. Have pride, which I think in most situations is good, dirty station creates a totally wrong impression to the public. That is the key to turning this from a job into a profession, taking professional pride and wanting to get it right. So what if it involves doing it yourself! If we were all a bit more like that then this railway would regain some of it's pride. The people that built the system could have just done the minimum, but instead they took pride in what they were building and built something of beauty instead. Soap box anyone? |
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Post by Tubeboy on Jun 11, 2006 23:24:39 GMT
Sadly mate, too few staff, on the stations side, take a pride as to the ambience of their station, even when the Gsm arrives!!! Very sad it is too!! Is it really too much trouble filling up the leaflet racks? or picking up a stray newspaper on the platform, to some staff it clearly is!
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prjb
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Post by prjb on Jun 11, 2006 23:27:00 GMT
That is the difference between someone who works on the railway and someone who is a railwayman. There are still some of us left!
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Post by mandgc on Jun 12, 2006 0:58:36 GMT
During my last years here on the trains I consoled myself with the fact that I was providing a Public Service. (I know that may sound rather pompous)
I am sure the regulars for the first train out appreciated me being there.
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Colin
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Post by Colin on Jun 12, 2006 11:28:11 GMT
Getting back to the thread! As a DMT it is tricky to say thank you, if you get it wrong it comes accross as condescending. I always tried to give credit where credit was due, but I had it thrown back in my face on more than one occasion so I ended up being more cautious. Well i'd like to publically thank todays early turn DMT at Acton Town. Something came up last night / this morning which has resulted in me needing today off. I offered to work one of my rest days this week (to keep the 'books balanced'), but he went one better and not only gave me the day off, he made it an annual leave day (of I which I still have two odd days to take) - so I now have a paid day off. So thankyou very much again, it really is appreciated - if you read this forum |
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prjb
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Post by prjb on Jun 12, 2006 22:09:11 GMT
It's nice when it works out like that, especially when a small gesture on the part of the manager has unimaginable meaning to the member of staff involved. This sort of incident should be the 'norm' rather than the exception. The DMT team and drivers should be working like this all the time, if they did everyones working day would be so much easier. I'm glad you got sorted out. |
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Post by delticdave on Jun 19, 2006 23:39:45 GMT
When we help each other, a thank you goes a lot further than abuse. Even an occassional 'Thank You' from a passenger doesn't go amiss. After all, it costs nothing to speak, nor tell the truth. If you have enjoyed a particular journey and the driver has done you proud, or given you an enjoyable journey, then what harm is there in saying/mouthing 'Thank you driver.' now and again? Okay, a driver may not always hear you, but to mouth it can sometimes be read with the same appreciation.
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Post by rob66 on Jun 20, 2006 6:33:51 GMT
In my younger days driving the 62 stock: Some guy knocked on my cab door - calling me a mad bast*** because the track was rough. Other than that I've had a few thank you's but not many considering the long years I've been a driver.
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Post by Dmitri on Jun 20, 2006 9:29:08 GMT
knocked on my cab door - calling me a mad bast*** because the track was rough.  It is incredible how stupid some some human specimens are... |
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Phil
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Post by Phil on Jun 20, 2006 11:05:51 GMT
Other than that I've had a few thank you's but not many considering the long years I've been a driver. Last time I went to London we were a bit late off Stroud and our driver was really giving it some (it was a Cl180 so you could tell). When we get to Padd, I head off to the driver (quite a young guy), catch him up and say 'Hey, drive, thanks for that run'. He turns round, completely gobsmacked: I continue 'sorry, all I meant was I appreciated you getting the time back - thanks'. He muttered something like 'Oh, yeah' then shot off again To some that might have seemed rude, but I was watching his expression and it was clear he'd never been thanked before, so just did not know how to respond. I hope it made his day!!! |
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prjb
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Post by prjb on Jun 20, 2006 17:34:59 GMT
knocked on my cab door - calling me a mad bast*** because the track was rough. It is incredible how stupid some some human specimens are... My mum travelled on my train when I was a mere slip of a lad at the tender age of 19. When we arrived at Hammersmith she proceeded to publically 'tell me off' for driving too fast and giving everyone a rough ride. I actually think the other customers genuinely felt sorry for me, standing there looking at the ground (I could see my toes back then too!).  |
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Post by Deleted on Jun 20, 2006 17:50:20 GMT
It is incredible how stupid some some human specimens are... My mum travelled on my train when I was a mere slip of a lad at the tender age of 19. When we arrived at Hammersmith she proceeded to publically 'tell me off' for driving too fast and giving everyone a rough ride. I actually think the other customers genuinely felt sorry for me, standing there looking at the ground (I could see my toes back then too!). Bet you beat a hasty retreat to the other cab to change ends? |
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prjb
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Post by prjb on Jun 20, 2006 19:03:16 GMT
There's no escaping your mum!
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Post by delticdave on Jun 20, 2006 20:33:33 GMT
It is incredible how stupid some some human specimens are... My mum travelled on my train when I was a mere slip of a lad at the tender age of 19. When we arrived at Hammersmith she proceeded to publically 'tell me off' for driving too fast and giving everyone a rough ride. I actually think the other customers genuinely felt sorry for me, standing there looking at the ground (I could see my toes back then too!). Sorry, but I had to laugh at this one. I can't see my toes nowadays, so that's why I laughed. |
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prjb
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Post by prjb on Jun 21, 2006 20:37:16 GMT
When I moved to Broadway to work I went to a sandwich bar around the corner. The guy behind the counter said "Hey I remember you, didn't you work at Baker Street about 15 years ago"? So I said "Yes I did" to which he replied "Yea, you used to buy sandwichs from me on the platform kiosk. You were skinny back then though". I think I'll have a salad I thought!! You join a young skinny lad, and leave a broken Fat git! ;D |
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Post by rob66 on Jun 21, 2006 21:03:41 GMT
When I joined LUL at the age of 18. I was very slim and could easily see my size 9 shoes. Now I'm 57 - I just wish I could see my size 9 shoes now. There are chances, because I'm on a diet, but its going take along time before my shoes come into view - unless I stand in front of a mirror.
Teach me to sit in a cab all day, without excercise.
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;D
I'd also remember some of the good guys and gals at Edgware Road and give them quick turns to the sidings or hold trains on nights for them to get home.
.
It is incredible how stupid some some human specimens are...
