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Post by ducatisti on Sept 8, 2008 19:53:59 GMT
Getting on at Camden with a very large box (2'6 cubed?), I was impressed to have two gateline staff diving over to help - one did the gate and the other spotted my wallet in my hand and bipped me in (I've not counted the change yet ;D).
So all good
(I did wait until after the rush hour died down a bit)
It was a bike petrol tank if anyone's interested. Second hand bike part sellers seem on a mission to over-pack everything I ever get.
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Oracle
In memoriam
RIP 2012
Writing is such sweet sorrow: like heck it is!
Posts: 3,234
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Post by Oracle on Sept 8, 2008 20:02:13 GMT
Roll back to 1978ish when I went by train Hounslow West to Central (from Stanleys Motors in Lampton Road) , to buy a Triumph Toledo petrol tank for my brother (the tank had rusted and was leaking). Oh! Hang on (when I got home) it's the wrong one! Took it back by train to Central..it was a 1500 tank they gave me..got the correct one and back again Central to West! That was fun. However, from 1966-7 I used to take my Cello from and to school from Hounslow West to Osterley, so I had had some practice!
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Deleted
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Post by Deleted on Sept 9, 2008 20:53:22 GMT
Yes the staff are very good a keeping people moving through this very busy station, can get very busy at times.
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Deleted
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Post by Deleted on Sept 10, 2008 15:36:38 GMT
Yes the staff are very good a keeping people moving through this very busy station, can get very busy at times. It's my local station now. The mornings are okay but during my evening commute it can get very bad with loads of people going out. |
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Post by Tubeboy on Sept 10, 2008 15:44:11 GMT
At weekends they position staff on the platforms/bottom of escalators telling people to have their passes/tickets ready. The booking hall is tiny relative to to the flows going through it, and it just needs a few slow ones to screw it up.
There is a yellow line between the gatelines and the escalators, once the yellow line is breached by exiting passengers, the gates are plunged open via the emergency button. I have worked at Camden, only ever seen it used a couple of times...the staff do a good job of managing the flows under trying circumstances...there are lots of undesirables hanging about/exiting/entering.
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Post by glasgowdriver on Sept 10, 2008 17:00:54 GMT
if you feel the staff done a good job and were helpfull you should write a letter to head office with the date and time stating how helpfull the staff were.
Passengers are quick to complain about staff and they get pulled straight away it is only nice to find the time to write a letter to thank the staff involved and looks good when they go for promotion.
if only passengers were as quick to write in and thank staff compaired to when they write in to complain about the service and staff been rude
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Chris M
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Post by Chris M on Sept 10, 2008 18:03:04 GMT
The online feedback form on the TfL website takes only a couple of minutes to fill in and what you write is read and, I believe, passed on. There is even an option specifically for compliments, unlike on the website of my local district council where the only options were "complaint" and "other".
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Post by stuartpalmer on Sept 14, 2008 10:43:38 GMT
There is a yellow line between the gatelines and the escalators, once the yellow line is breached by exiting passengers, the gates are plunged open via the emergency button. I wish they did something similar at Leic Sq! I once found myself stuck still on the escalator with nowhere to go - quite frightening. |
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Deleted
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Post by Deleted on Sept 14, 2008 16:25:21 GMT
I wish they did something similar at Leic Sq! I once found myself stuck still on the escalator with nowhere to go - quite frightening. It should always be the case that if blocking back of customers reaches the escalators, gates are opened and ticket checking is temporarily suspended until the situation has passed. Like most things, it requires staff to be aware of the situation and to take the initiative. |
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Deleted
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Post by Deleted on Sept 14, 2008 20:21:32 GMT
I've often admired the Camden staff for their conduct... you have the rather portly fella who bellows down the escys to those coming up to have tickets and passes ready for the gates... then theres another guy who asks you to exit right and turn right for the markets... and theres usually one lass who always has a smile... 'Bipped' ? ;D Must use that word more often!  |
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Post by Tubeboy on Sept 15, 2008 13:28:24 GMT
Bipped?
A lass with a smile, must have started when I left....doesnt ring a bell.
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Deleted
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Post by Deleted on Sept 17, 2008 14:05:09 GMT
I think she is P/T or reserve. Sometimes see her at Kings X or Euston.
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Post by Tubeboy on Sept 17, 2008 14:35:40 GMT
Kings X and Euston are not part of the Camden group.
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Deleted
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Post by Deleted on Sept 17, 2008 20:57:31 GMT
She might have two part time positions!  Err... don't get the wrong impression of that! |
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PGtrips
Ahh... don't you just love PG?
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Post by PGtrips on Oct 1, 2008 22:12:39 GMT
I wish they did something similar at Leic Sq! I once found myself stuck still on the escalator with nowhere to go - quite frightening. It should always be the case that if blocking back of customers reaches the escalators, gates are opened and ticket checking is temporarily suspended until the situation has passed. Like most things, it requires staff to be aware of the situation and to take the initiative. So does this work in practice? surely most people are on Oyster now and will want to touch out so they don't get overcharged? |
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Post by norfolkdave on Dec 11, 2008 9:09:59 GMT
Never saw staff when I was on the Northern Line passing through Camden, only saw them in the clubhouse, and the canteen, is the clubhouse still there at Camden?
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Post by angelislington on Dec 11, 2008 23:29:36 GMT
if you feel the staff done a good job and were helpfull you should write a letter to head office with the date and time stating how helpfull the staff were. Passengers are quick to complain about staff and they get pulled straight away it is only nice to find the time to write a letter to thank the staff involved and looks good when they go for promotion. When I worked in Custard Services at Albany getting a Thank You had a really amazing effect on morale. Usually followed by a trip to the Spanish-run bun shop just by Petty France, IIRC. ;D www.tfl.gov.uk/tfl/contact/tube/default.asp for the online form. It should always be the case that if blocking back of customers reaches the escalators, gates are opened and ticket checking is temporarily suspended until the situation has passed. Like most things, it requires staff to be aware of the situation and to take the initiative. So does this work in practice? surely most people are on Oyster now and will want to touch out so they don't get overcharged? Can't you swipe out even if the gate's open? Most Oyster users - I say most - are pretty switched on and have their Oysters at the ready. I think the prob with Camden Town is that most passengers are tourists wot don't got a cloo. |
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Deleted
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Post by Deleted on Dec 12, 2008 11:45:47 GMT
So does this work in practice? surely most people are on Oyster now and will want to touch out so they don't get overcharged? Can't you swipe out even if the gate's open? Most Oyster users - I say most - are pretty switched on and have their Oysters at the ready. I think the prob with Camden Town is that most passengers are tourists wot don't got a cloo. When the gates are open, the Oyster readers remain active and it is still possible to touch out. |
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