Farringdon - Rudest Tube Station - twice running

Yes - here .

Oops sorry Dmitri - I just looked in the thread for Hammersmith & City before posting as I thought that would be the most obvious place for someone to have put it.

Incidentally I will be moving to a new job near Farringdon soon and one of my new colleagues said "I've used it a few times, and not had any issues. I think they might also be the most abused staff, as I've seen people yelling at them..."

I've seen it all over the network, even stepped in to help a couple of times...

But many times I must say that it has been provoked more than it needed to. All an irate "customer" wants to hear are the words "i'm sorry" and "i can do this this and this to help you", but most of the time I hear something like "well that's your problem" or "there is nothing we/I can do".

As for Finsbury Park, I can't blame them to be honest, they definitely get the worst punters at times!

The number of complaints received isn't a good indicator of the overall rudeness of staff at a location.

By default busier stations would attract more complaints - so KIngs Cross, Oxford Circus etc would top this poll on rudest stations.

However, the general role of station staff is mostly unknown outside the people who do the role. An example recently - Friday in fact, we had bad problems on 2 lines through our station PLUS some wally decided to vent their anger by stopping an escalator. Now we don't have any spare escalators, so we have to re-route people a different way. We can't ask them to wait the 2/3 mins to clear and re-start the escalator, as we'd all be in big trouble with the crowds. SO I'm down there (yep SS's DO leave the office) shouting at people to move to their left and walk down the stairs and turn left for another escalator. Customer approaches me and askes how to get to xyz street. I tell her to make her way to the WAY OUT and ask the staff on the barrier. She then became red in the face and demanded to know my name and I was the "rudest man " she had ever met! (she obviously doesn't get out ). I tell her to read it off my name badge which made her angrier. Now if (or when) she complains, does trying to control a crowd of 500 odd people make me a rude member of staff?

It was an Oyster problem that led to the irate customer at North Greenwich yesterday. I don't know what the problem was, but the staff member had to say at least three times "Sorry, I can't do anything about it. You have to speak to the customer service centre."

How on earth the powers that be couldn't have forseen this I have no idea.

It is, perhaps, unwise not to carry money with you - you never know when it may be needed. I usually keep a £10 or £20 in my wallet even if I'm not intending to buy anything, incase I suddenly need it.

However, I do remember when I was doing A levels and went to the local butchers which doubled as a sandwich shop. I'd got into the habit of taking the exact money for what I always bought. But then after being off for a week or two for exams, on returning I found that the price had gone up 20p. However, as I went there daily I agreed to bring the extra the next day. That wouldn't happen at Tesco or a large multinational shop!

In the case of your bloke, Phil, he should have read the notice saying "For the nth time this year, we're putting fares up here to pay for our cheap fares where we're competing elsewhere".

Hi

The staff at Farringdon have clearly taken the "rudeness" report to heart and on Friday I saw a lovely message from them - pictured in my post below

Farringdon - trying hard not to be rude

If you work there, that made my evening thanks!