Post by Deleted on Apr 19, 2016 13:41:13 GMT
Lately I'm starting to think that there is someone at TfL who intentionally tried to destroy all effectiveness of their service status information
Passengers (sorry, customers) are bombarded with information ranging from useless (asking people to stand away from the PEDs) to moronic (station announcements about which line the next train is on and what the next station will be when the station is served by the same line and the next station hasn’t changed for over a century).
But the latest example is truly outstanding: the busiest time information in electronic TfL data. A couple of months ago TfL started adding information about the busiest times at certain central stations to the list of station disruptions.
It was easy to ignore while it was only for the major stations - like King’s Cross or Bank. But from the last week that information was expanded rather dramatically - so now to check for genuine station disruptions people have to scroll through the massive list of stations vast majority of which are not disrupted at all, and real disruptions are effectively drowned in the vast sea of pointless information. And yes, pointless - as all regular commuters will know it already, tourists will ignore it, and business travellers will have to travel anyway…
Do people really need to see busiest times at Amersham, Swiss Cottage, Regent’s Park, or Roding Valley at all times? All of this dross is replaced by common sense - virtually all of the busiest periods listed are during peak hours!
And useful things like broken escalators, non functioning lifts, closed entrances - are all lost.
Who is the genius behind this madness?
Passengers (sorry, customers) are bombarded with information ranging from useless (asking people to stand away from the PEDs) to moronic (station announcements about which line the next train is on and what the next station will be when the station is served by the same line and the next station hasn’t changed for over a century).
But the latest example is truly outstanding: the busiest time information in electronic TfL data. A couple of months ago TfL started adding information about the busiest times at certain central stations to the list of station disruptions.
It was easy to ignore while it was only for the major stations - like King’s Cross or Bank. But from the last week that information was expanded rather dramatically - so now to check for genuine station disruptions people have to scroll through the massive list of stations vast majority of which are not disrupted at all, and real disruptions are effectively drowned in the vast sea of pointless information. And yes, pointless - as all regular commuters will know it already, tourists will ignore it, and business travellers will have to travel anyway…
Do people really need to see busiest times at Amersham, Swiss Cottage, Regent’s Park, or Roding Valley at all times? All of this dross is replaced by common sense - virtually all of the busiest periods listed are during peak hours!
And useful things like broken escalators, non functioning lifts, closed entrances - are all lost.
Who is the genius behind this madness?