pitdiver
No longer gainfully employed
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Post by pitdiver on Jan 4, 2016 10:25:17 GMT
I have just been reading the above in relation to how it will or has affected staff. Although this might sound cynical it seem to me that it a
newer version of "Action Stations" which to those who remember fell apart as it was felt it will never work. I wonder if LUL/TfL have got it right this time. I will wait but not hold my breath.
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Post by programmes1 on Jan 4, 2016 10:40:45 GMT
I have just been reading the above in relation to how it will or has affected staff. Although this might sound cynical it seem to me that it a newer version of "Action Stations" which to those who remember fell apart as it was felt it will never work. I wonder if LUL/TfL have got it right this time. I will wait but not hold my breath. I remember being told that Action stations was cancelled following the strikes that took place but then LU management just renamed it Company plan and look what happened. Over the years there have been strikes against closing ticket offices, but if the management want something they will get it. Here is a link Fit for Future Stations |
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Post by theblackferret on Jan 4, 2016 11:48:27 GMT
I have just been reading the above in relation to how it will or has affected staff. Although this might sound cynical it seem to me that it a newer version of "Action Stations" which to those who remember fell apart as it was felt it will never work. I wonder if LUL/TfL have got it right this time. I will wait but not hold my breath. Given the effects of climate change, your diving gear could be part of the future for TfL staff, although the suits behind this typical management sound-bite won't have taken it into account. Doubtless, by 2035, they'll simply rejig LUL to become London Underwater Lines. |
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Post by trt on Jan 4, 2016 11:50:34 GMT
Action Stations? That sounds like more management BS, like when they make out that they've had this brilliant idea for teamwork as if it doesn't happen already and hasn't happened in the last 150 years.
Remember, there's no 'I' in team, and no 'I' in Action Stations. Which would make it Acton Stations, I suppose. West, East, South, North, Town or Central, I dunno. All six perhaps?
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Post by norbitonflyer on Jan 4, 2016 12:22:30 GMT
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Deleted
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Post by Deleted on Jan 4, 2016 15:17:41 GMT
My wife was part of the team setting up Action Stations back then and did a lot of documentation and preparation for such courses at the Training Centre. It all got "overtaken" (if that is the right word) by "The Company Plan".
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Post by theblackferret on Jan 4, 2016 17:09:21 GMT
My wife was part of the team setting up Action Stations back then and did a lot of documentation and preparation for such courses at the Training Centre. It all got "overtaken" (if that is the right word) by "The Company Plan".
Be interested to know if you & others think there's an element of either of these things in all this:
1) Change for Change's Sake
As a Civil Servant, I got rather used to this in the last eight years or so of my career. Seemed as if nobody ever stopped to say, when somebody else said change is inevitable/change is constant, why should it be?
2) Comfort Zones
I also worked in record shops for four years in the middle of the Civil Service & the first rule of retail there, change where your stock is placed, so people have to look elsewhere & therefore discover other parts of your retail empire (   ). I wonder if this strikes you, as it does me, as a possible attempt to take staff out of their comfort zone on the basis of we're doing well, but can always do better, regardless of whether the passengers mightn't prefer things to stay just as they were?
Thanks. |
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class411
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Post by class411 on Jan 4, 2016 17:31:29 GMT
Sometimes I think the whole of the upper levels of LU share a single brain between them (and it's usually with the person who's on their day off, so that they can do the crossword).
I can't remember the exact details of what follows, it's just a general impression, so not 100% accurate.
A few years ago there were plenty of ticket machines at Victoria and a couple of rather oversubscribed windows.
They then blocked off the ticketing facilities for (what seemed like) a couple of years, and people had to use a temporary structure on the surface, by the in/egress points.
Eventually they re-opened the ticketing section and I was quite mystified to see that they had apparently increased the number of windows but drastically reduced the number of ticket machines. Given that the number of customers serviced per hour at a machine is vastly greater than the number serviced at a window this lead to much longer queues. It made little sense as so many people now just use the machines to top up oyster cards. Thank the lord for auto top-up!
Now (in a section reached from the link above) they are crowing about putting back the ticket machines they removed not all that long ago!
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Post by trt on Jan 4, 2016 22:15:03 GMT
Ah, the machinations of the managerial mind. Quite beyond rational inspection, you know.
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Deleted
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Post by Deleted on Jan 5, 2016 20:38:01 GMT
More like inept management skills at play here. Hiring the right quality of staff in the first place can produce really good Managers in the long term!
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). I wonder if this strikes you, as it does me, as a possible attempt to take staff out of their comfort zone on the basis of we're doing well, but can always do better, regardless of whether the passengers mightn't prefer things to stay just as they were?
