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Post by superteacher on Apr 15, 2015 22:31:30 GMT
In terms of communication and accuracy, things have reached a new low.
6 min gaps in service through the central area, no Eppng train for over 20 mins, no westbound service from Woodford for 25 mins. There are more examples on the Twitter feed, although the examples quoted above are from my own observations.
So the questions:
What was going on?
Why was a good service announced throughout the line?
Why were there no announcements being made?
Even the people operating the Twitter feed didn't know what was going on?
Did nobody at Wood Lane think that such a poor service warranted some explanation?
This was an embarrassment, pure and simple, and people were just not doing their job properly.
The poor station assistant in the platform at Leytonstone had no clue why the service was so bad because nobody had told him. I felt sorry for him in all honesty.
But hey folks, don't worry, because a Good Service was operating on the Central line . . .
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Post by stapler on Apr 16, 2015 8:48:45 GMT
This is all too typical of recent trends on the Central Line. How is the "good service" message authorised? The line controllers should suspend it whenever a 5 minute gap occurs in the peak.
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Post by Dstock7080 on Apr 16, 2015 10:03:56 GMT
Nothing untoward appears to have happened, a bridge-strike by a double-decker bus (now single-decker) at Loughton around 1500 only required a temporary speed restriction for a short time, as the bridge concerned has bridge defender in place.
Later into the evening 6 trains were withdrawn from service at different locations for minor un-related defects.
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class411
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Post by class411 on Apr 16, 2015 10:10:04 GMT
Later into the evening 6 trains were withdrawn from service at different locations for minor un-related defects. So, a more accurate announcement would have been: "There is a p-poor service operating because of p-poor maintenance." |
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Chris M
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Post by Chris M on Apr 16, 2015 10:46:45 GMT
It was almost certainly just bad luck that the minor defects all occurred in the one evening, but that doesn't excuse the "good service" message.
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Post by superteacher on Apr 16, 2015 11:23:48 GMT
It was almost certainly just bad luck that the minor defects all occurred in the one evening, but that doesn't excuse the "good service" message. Absolutely. Nor does it excuse the total lack of information from the control room. |
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Post by jacord on Apr 16, 2015 16:15:59 GMT
I think the first thing TFL to do is tell the Twitter feed people what is going on. The standard response to them being told about an issue is 'we have not been informed of any delays\incidents'. I suspect they are outsourced and not actually based at TFL, as I think the same people do all the feeds. And they rely on someone at TFL to tell them whats happening.
Is there an actual system for deciding what a Good Service is, What a minor delay is, and what a Severe delay is in terms of extra journey times, cancelled trains, extended intervals. Because it seems that an entire branch can suffer delays but if the Central London section is running ok then its classed as a Good Service.
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Post by stapler on Apr 16, 2015 16:28:35 GMT
Nothing untoward appears to have happened, a bridge-strike by a double-decker bus (now single-decker) at Loughton around 1500 only required a temporary speed restriction for a short time, as the bridge concerned has bridge defender in place. Later into the evening 6 trains were withdrawn from service at different locations for minor un-related defects. D-stock, you may care to have the reference to a picture of this bridge strike www.guardian-series.co.uk/news/efnews/12891510.Roof_ripped_off_as_bus_hits_railway_bridge/Oddly, I was a passenger on that bus earlier in the day; the driver was on the phone complaining to his control that the gears were sticky and overheating (and was told to carry on regardless!) Roding Rd bridge is often struck, hence the defender. Seemed to be pretty effective against the bus. |
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Post by superteacher on Apr 16, 2015 19:10:38 GMT
The good service phrase needs to go. The word "good" is subjective. Even when the Central is runnng 30tph, I doubt that many passengers view it as good when they are crammed into carriages!
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Post by Dstock7080 on Apr 16, 2015 20:41:28 GMT
D-stock, you may care to have the reference to a picture of this bridge strike I apologise, I misinterpreted a report and realise my post was inaccurate. |
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