Post by knap on Jan 7, 2015 12:50:59 GMT
Hi. I have an issue relating to getting my National Rail Disabled Persons Railcard re registered onto my Oyster Pay as You Go card. It appears from Jan 2 this year the card will also give discount for peak time travel as well as the previous off peak travel on the underground. The web site for the railcard advises for this new discount to be available, the card has to be re registered onto the Oyster at an underground station.
Unfortunately, this is proving difficult. I managed to get mine done at a station, but only after showing the ticket person the web page, but my wife at a different station cannot get hers done as the ticket person said it did not need to be done and knew nothing more. I can confirm that unless the disabled card is re registered, then the peak discount is not applied.
I rang TFL who did not know much and put me thorugh to Oyster. They tried to contact the ticket office where my wife could not get her card done, but can't get an answer. They said try a diffeeent station, but that is not really practical and how do we know that a different station will know what to do and with ticket offcie opening times at the staions around us not being extensive, gettign to one on time is not easy! (Never mind if they are all closed in the future!)
I suspect that because this is not a common task for ticket offices and it is a new scheme, the details of what to do may not have reached all staff and offices.
I thought the best way to resolve this would be to talk to someone at TFL who knows about disabled travel, explain to them the issue and perhapos they could get an instruction sent out on what has to be done. However, I can't find a contact number of anyone at TFL who deals with disabled travel. Does anyone know of a number I could try or any other suggestions?
Unfortunately, this is proving difficult. I managed to get mine done at a station, but only after showing the ticket person the web page, but my wife at a different station cannot get hers done as the ticket person said it did not need to be done and knew nothing more. I can confirm that unless the disabled card is re registered, then the peak discount is not applied.
I rang TFL who did not know much and put me thorugh to Oyster. They tried to contact the ticket office where my wife could not get her card done, but can't get an answer. They said try a diffeeent station, but that is not really practical and how do we know that a different station will know what to do and with ticket offcie opening times at the staions around us not being extensive, gettign to one on time is not easy! (Never mind if they are all closed in the future!)
I suspect that because this is not a common task for ticket offices and it is a new scheme, the details of what to do may not have reached all staff and offices.
I thought the best way to resolve this would be to talk to someone at TFL who knows about disabled travel, explain to them the issue and perhapos they could get an instruction sent out on what has to be done. However, I can't find a contact number of anyone at TFL who deals with disabled travel. Does anyone know of a number I could try or any other suggestions?
