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Post by melikepie on Mar 14, 2014 18:20:44 GMT
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Post by bicbasher on Mar 14, 2014 18:46:46 GMT
BBC London News have just aired a report testing out London Overground's claim. A passenger had an issue getting off at New Cross where a station assistant at Canada Water put in a request on the walkie talkie to have the ramp ready at New Cross for her. However this doesn't appear to have reached the Southeastern staff where it seems the LOROL driver went and asked for the ramp instead.
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Post by bicbasher on Mar 14, 2014 22:49:50 GMT
BBC London News report about disabled access on London Overground.
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Post by redbond on Mar 15, 2014 9:46:07 GMT
The SouthEastern staff at New Cross are a good bunch of guys and girls. They're always there waiting with a ramp when it has been rung through when I've pulled in. The LUL guy at Canada Water would have radioed the station control room, who would have then hopefully called New Cross, although I'd imagine it would have gone via LOROL control.
There's only about 8 minutes between leaving Canada Water and pulling in to New Cross, so by the time they've pulled in the message might have only just got through. I'm not in any way distracting from the fact that issues like this really must make traveling in a wheelchair on public transport a nightmare.
That guy is not a ticket inspector, I think he's station staff on his way to work. The driver is just getting out of the cab so the train had only just stopped.
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