Deleted
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Post by Deleted on Oct 10, 2011 18:09:43 GMT
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Post by chrisvandenkieboom on Oct 10, 2011 18:15:22 GMT
How about in reverse, at some people?
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Post by superteacher on Oct 20, 2011 20:51:06 GMT
How about in reverse, at some people? Agreed. No matter how bad the delays may sometimes be, it in no way excuses the obnoxious behaviour of some commuters. Manners work in both directions. There is no way I would be polite to someone who insulted me! |
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Deleted
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Post by Deleted on Oct 20, 2011 21:58:23 GMT
As soon as I realised it was from THAT website it was from I knew I would cringe...
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Post by redsetter on Oct 20, 2011 22:11:47 GMT
its the stress in peoples lives thats causing this behavior together with the environment it doesn't take much to trigger agreed its unacceptable.the other side or often to blame also for a complete lack of awareness and the position of being improperly trained too and giving off that "vibe".i am not saying tfl staff as generally i haven't had a problem with them although call centers can be demanding it depends who you speak to.
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Post by ianvisits on Oct 21, 2011 12:36:32 GMT
Manners work in both directions. There is no way I would be polite to someone who insulted me! While I totally agree that we the public should be polite, it is worth noting that we are not paid to be so. Staff are paid to be polite - it's part of the job - and anyone working in a customer facing role has to expect that there will be times when you have to deal with obnoxious customers. I spent 10 years in a customer facing role and was never ever overtly rude to a customer, no matter what the provocation. I might not have been entirely helpful either, but that is different  I actually took pride in my ability to absorb the insults and deal with the customer in a calm and mature manner. Obviously, there were limits, and I do recall pointing out occasionally to customers that if they continues to swear at me, then I would terminate the conversation and ask them to leave the property. However, to stoop down to being rude back is not just unprofessional, it is plain stupid as you just escalate an already tense situation. If you can't deal with customers being rude, without retorting back at them, then you are in the wrong job. |
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pitdiver
No longer gainfully employed
Posts: 439
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Post by pitdiver on Oct 21, 2011 12:47:15 GMT
I have spent TWENTY FIVE years in customer facing environments and I quite agree that manners work both ways. What gives the customer/ passenger or whatever they're being called being totally abusive and treating public transport employees like something that's dropped out of a back of horse. NOTHING! I was never a T**D but was often treated like one. Being spat at, punched, kicked, sworn at just for doing my job no way. Teach all manners. As a matter of interest I don't think John Lewis are all shining examples. I have found that they look down on people who don't have an account and want to pay cash.
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