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Post by bicbasher on Sept 14, 2011 15:58:25 GMT
I've been refunded twice for delayed journeys on LU.
First time round, they decided to refund me by touching in at my designated station by touching in at the gate using Oyster.
This time, they've decided to write to me giving me a Customer Charter voucher which I have to redeem at a LU ticket office.
Any reason why I now have a voucher instead of a simple Oyster refund?
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Post by Deleted on Sept 14, 2011 19:06:45 GMT
Depends on your journey patterns. If the journeys appear to be rather random and you're not using your usual station as much then they may send a voucher instead. Of course it could be something else, they might not have been able to send the data to that station at the time, for example. best pen them an email if its concerning!
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Post by peterc on Sept 15, 2011 11:22:18 GMT
Did you apply on-line on both occasions? If you applied first time on-line and second time with a paper form then I think that is what you would get.
Personally I prefer vouchers, I often save them so that visiting family can get a free trip into Town.
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Post by bicbasher on Sept 15, 2011 23:29:08 GMT
Did you apply on-line on both occasions? If you applied first time on-line and second time with a paper form then I think that is what you would get. Both were using the online form. I might add that it was the 2nd September when the Jubilee had severe delays and I couldn't get onto the claim form site until after midnight as it was so busy. |
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Post by Deleted on Sept 24, 2011 16:27:10 GMT
Out of interest, are National Rail Delay Repay vouchers accepted at Tube ticket windows for topping up Oyster cards? (As National Rail ticket windows do not yet have Oyster equipment yet).
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