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Post by mattdickinson on Jun 28, 2011 14:29:39 GMT
At Kings Cross yesterday, I saw a station assistant helping a passenger by entering a PIN into a passenger ticket machine, which then brought up a menu where he could apply discounts and resolve journeys (as far as I could see)
Is this new functionality?
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Tubeboy
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Post by Tubeboy on Jun 28, 2011 19:31:26 GMT
Yes sadly, yet another nail in the coffin for the ticket office.
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Post by Deleted on Jun 29, 2011 21:29:26 GMT
At present only staff who are qualified booking clerks have this ability. Their staff pass is linked to their UTS card (ticket selling card).
Not withstanding my personal preference to having an open booking office, it's a fairly sensible solution to a frequent problem.
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Post by causton on Jul 1, 2011 17:41:54 GMT
Shame they don't make sure that when the office is closed at least one person is able to do that per station. At High Barnet once I was overcharged due to the system combining two journeys and the person let me out of the gate (side gate, pfm 1 only) and said "check up at the main station building" and the person up there couldn't do anything about it either!
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Post by redsetter on Jul 1, 2011 19:22:42 GMT
you need to watch that one.there's mention of it here and is saying. oystercard.110mb.com/equipment.htmThis is a card reader at a luggage gate. It reads Oyster cards on entry and exit on the same reader. Avoid this if possible when you enter or exit with pay as you go, because here you can be charged twice for one journey. If you have to go through it make sure you see that is says Entry when you go in and Exit when you leave. |
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