Post by Deleted on Jul 14, 2008 10:51:12 GMT
It didn't affect me directly, but as you may be aware, there has been an Oyster fiasco over the weekend.
Anyone trying to travel early on Saturday may have been affected, but there are two different results.
Some will have been overcharged, and a few of those may need to top up a little. A refund will be coming.
Other cards have been disabled, and people with these cards are having them replaced either at origin or destination.
However, at least at small stations, like Colindale, the limited gate line means that a single member of staff is left trying to explain what to do to many people. This causes congestion at the gates for the unaffected people.
A short notice saying "If you see (some number), top up. A refund for Saturday will arrive automatically. If you see (other number), go to the ticket office." might help, but that would of course depend on people reading it.
Having said all that, I don't really see how it could have been organised better.
Anyone trying to travel early on Saturday may have been affected, but there are two different results.
Some will have been overcharged, and a few of those may need to top up a little. A refund will be coming.
Other cards have been disabled, and people with these cards are having them replaced either at origin or destination.
However, at least at small stations, like Colindale, the limited gate line means that a single member of staff is left trying to explain what to do to many people. This causes congestion at the gates for the unaffected people.
A short notice saying "If you see (some number), top up. A refund for Saturday will arrive automatically. If you see (other number), go to the ticket office." might help, but that would of course depend on people reading it.
Having said all that, I don't really see how it could have been organised better.
