Oyster Refund

mrfs42

71E25683904T 172E6538094T

Big Hair Day

Posts: 5,922

Oyster Refund Jul 2, 2008 18:12:37 GMT

Post by mrfs42 on Jul 2, 2008 18:12:37 GMT

I've just got this email from TfL:

Dear Sir/Madam

-Confirmation----------------------------------------------------------

Your pay as you go refund for GBP 1.00 due to an operational issue is now ready for pick-up at any ticket gate at Chancery Lane for Oyster card number 0510709*****.

To upload your refund, simply touch your Oyster card on the yellow reader on the gate or validator as you start your Tube or DLR journey and watch for the flashing green lights telling you that the load has been successful.

OK then; I'm not too fussed about picking up the quid - presumably there is a time limit on how long this will be stored in the system though?

What sort of operational issue would there be - I don't think that I exceeded my cap; but I can remember on the day in question we popped up out of Chancery Lane for about 15 minutes to hunt down a bottle of Pimms.

If we can have A 244/R 246^A, ODX 246^A/R 246^B, A 246^B/ROD 1, OD 1/ROD 2 then I'm going to have
A (7)88/R (7)90^A, NHX (7)90^A/R (7)90^B, A (7)90^B/RNH 1, NH 1/RNH 2 and hang the consequences!

Tomcakes Posts: 3,852	Oyster Refund Jul 2, 2008 18:21:38 GMT Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Tomcakes on Jul 2, 2008 18:21:38 GMT I got such an email today, only I had applied for a refund by debit card (which, incidentally, takes them 5 days to "process" :. It took about 15 minutes to get through to a muppet who said to ignore it!
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Oyster Refund Jul 2, 2008 20:53:01 GMT

Post by Chris M on Jul 2, 2008 20:53:01 GMT

As those who were at the meet know, my journey from Debden to Morden took over 2 hours because of the delays on the Central and Northern. I phoned up the helpline the following day, and said I'd been charged £8 for two incomplete journeys due to the service disruption. The person on the end of the phone just confirmed which journey it was and, presumably already knowing there were severe problems that day, authorised the refund.

At 2:16am yesterday I got an email saying that the refund amount of £7 had be authorised. At 04:28am I got an email saying "Your pay as you go refund for GBP 8.00 due to an operational issue is now ready for pick-up..."

I haven't used the Underground since then, but I will see how much I am refunded when I travel tomorrow morning and let you know.

As for the time limit, you have 7 days from the start date to pick it up (e.g. my refund is available between the 2nd and 9th of July inclusive). As I understand it, If you don't pick it up by then you need to contact the help desk again.

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mrfs42 71E25683904T 172E6538094T Big Hair Day Posts: 5,922	Oyster Refund Jul 2, 2008 21:04:52 GMT Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by mrfs42 on Jul 2, 2008 21:04:52 GMT I don't think I'll bother claiming it. I normally only spend 25p/day as my usual commute is Euston - Charing Cross to/from Canterbury. Needless faff to get it back.
	If we can have A 244/R 246^A, ODX 246^A/R 246^B, A 246^B/ROD 1, OD 1/ROD 2 then I'm going to have A (7)88/R (7)90^A, NHX (7)90^A/R (7)90^B, A (7)90^B/RNH 1, NH 1/RNH 2 and hang the consequences!

Post by mrfs42 on Jul 2, 2008 18:12:37 GMT

Post by Tomcakes on Jul 2, 2008 18:21:38 GMT

Post by Chris M on Jul 2, 2008 20:53:01 GMT

Post by mrfs42 on Jul 2, 2008 21:04:52 GMT