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Post by railtechnician on Dec 1, 2007 15:50:14 GMT
Of course the very comprehensive list that has appeared in the traffic circular over the past few weeks was...er...missed....whilst you were reading the temp speed restrictions ;) Point is that a four-digit number added into the article would have reassured people that they really did mean you could contact them if there's a problem - rather than putting the onus on everyone to go and try to find out the numbers themselves. To be honest, looking in the traffic circular for a phone number wouldn't always be my first instinct, and as referenced elsewhere it's hard to find out other autophone numbers. I've limited access to the intranet. It'd be a bit like putting out an article calling for phone donations to a charity and then expecting people to go themselves to hunt down the number, or advertising TfL's travel helpline without the number. There are many people that you can call for information and you soon discover whether your enquiries are deemed to be legitimate or not! People I used to call for information included Line Controllers, Signal Operators, Duty Depot Managers, Duty Station Managers, Duty Managers Trains, NCC, LSC, Bridge Engineers etc etc. Half the battle is knowing who to call of course! |
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Post by c5 on Dec 1, 2007 15:50:46 GMT
But they dont want you to phone them really! There are times when the NOC are told that a line has delays, but they refuse to put it out! Political reasons are given!
The NCC changed to the NOC about 2 years ago. I believe the memo mentioned fundamental changes! They have gradually had some of their workload reduced. Scheduled taxis can now be booked on the Intranet, I think station alias/oyster now goes elsewhere too. And Telephone faults now go straight to the contractor (still Domovo I think).
The BMR is still used, but varies from line to line as to the content (also the time of day and the operator!). It is commonly known by its Auto Number!
Since Trackernet has come in the way RTI works has changed a bit!
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Post by c5 on Dec 1, 2007 15:59:38 GMT
Point is that a four-digit number added into the article would have reassured people that they really did mean you could contact them if there's a problem - rather than putting the onus on everyone to go and try to find out the numbers themselves. To be honest, looking in the traffic circular for a phone number wouldn't always be my first instinct, and as referenced elsewhere it's hard to find out other autophone numbers. I've limited access to the intranet. It'd be a bit like putting out an article calling for phone donations to a charity and then expecting people to go themselves to hunt down the number, or advertising TfL's travel helpline without the number. There are many people that you can call for information and you soon discover whether your enquiries are deemed to be legitimate or not! People I used to call for information included Line Controllers, Signal Operators, Duty Depot Managers, Duty Station Managers, Duty Managers Trains, NCC, LSC, Bridge Engineers etc etc. Half the battle is knowing who to call of course! And half of them have different names now ;D ;D ;D ;D It's annoying when people [staff] say that no-one told them. There are so many different ways to find out what's happening, and if you're told something tell the punters! It's your own fault then if you don't bother and they have a go! |
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Post by railtechnician on Dec 1, 2007 16:10:00 GMT
It's annoying when people [staff] say that no-one told them. There are so many different ways to find out what's happening, and if you're told something tell the punters! It's your own fault then if you don't bother and they have a go! I suppose it is but then I also know the difference between the official line and reality! I do believe that some people aren't told but of course the answer used to be to give the information in written form and get a signature! I bet most staff still aren't signing for their traffic circulars! |
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Post by c5 on Dec 1, 2007 16:17:17 GMT
I bet most staff still aren't signing for their traffic circulars! ;D ;D ;D ;D ;D ;D ;D :P :P :P We are very off book now! |
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Post by Deleted on Dec 1, 2007 17:33:30 GMT
But they dont want you to phone them really! This was precisely my point. If they wanted to give the impression that they really did want to know, they'd say, you can call us - and here's the number. Instead, they just said "Call me". If you were dating a girl or boy and they expected you to find out her number through the phone book, would you feel as if she actually wanted the contact? ;) |
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Post by suncloud on Dec 1, 2007 17:58:29 GMT
When at uni I started going out with this girl. It didn't occur to me to get her number, because we were crossing paths enough or we'd arrange to meet after a lecture or in the bar sometime... (It was a small place). When freshers flu caught hold and she was off for a day or so I had to ask a friend for her number. How embarassing!
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