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Post by Indefatigable on Sept 6, 2014 17:33:49 GMT
First of all, I want to apologise if this is in the wrong area, but it is my first real thread making - assuming you do not count my introductory thread! I didn't know if this should be here or on the DLR board for part of the questions relate to that - so I decided here was the safer option.
When I was in London the other week, I got the all day ticket priced at £12.50 which I got at roughly 11.20am - even though I asked for the £8.90 option which, according to the customer helpline the previous day, was "the best option for you". They had attempted to persuade me to buy an Oyster card, but given the fact I'd be touching in and out of so many stations during the day, I decided to go for the day ticket. Seeing as the £8.90 option was perfectly valid and somewhat cheaper for me to get, does anybody know why I was given the more pricey card? I did state three times, very clearly the exact card I wanted, but to no avail. (I have kept said card and double checked the latest fares online). Any advice on what I should do?
2nd Question
May I use my All Day Travelcard on DLR services on the entire DLR network or just certain services/routes? I did read it is counted as such for ticketing purposes, but was not sure if that applied to travelcards as well.
Again... Sorry if this is in the wrong place, but I really was not sure about where to put it.
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Post by metrailway on Sept 6, 2014 17:50:42 GMT
It seems you were sold a Zone 1 - 9 Off Peak Travelcard instead of the Zone 1 - 6 Off Peak Travelcard.
I presume you didn't want to travel in Zones 7, 8, or 9?
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Post by Indefatigable on Sept 6, 2014 18:07:34 GMT
I wanted to do as far west as the Heathrow Loop, so that was what I wanted. I clearly stated the lower priced ticket that I wanted but was told the £12.50 was what I needed. Being the person that doesn't like to cause a scene unless it is very well needed, I caved in. Does anybody have any advice on what i should do if anything? I dont know if the man in the ticket office thought I was an easy picking or something because I am a tourist...
Also, any help with part 2 of my question?
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Post by superteacher on Sept 6, 2014 18:33:48 GMT
The whole of the DLR can be used with a day travelcard, as well as National Rail and TFL bus services.
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Post by stapler on Sept 20, 2014 15:23:22 GMT
Where did you buy the Travelcard?
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Post by Indefatigable on Sept 20, 2014 16:37:21 GMT
Where did you buy the Travelcard? Window 3 of the Ticket Office that is just as you come out of the St Pancras NR station. Is this a problem? |
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Post by crusty54 on Sept 21, 2014 1:54:22 GMT
Should have asked for a 1-6 Travelcard by name or bought it from a machine.
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Post by Indefatigable on Sept 21, 2014 2:01:52 GMT
But I did ask for it several times by name - as stated in my previous posts
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Post by stapler on Sept 21, 2014 7:08:01 GMT
No, shouldn't be a problem where you buy. But I once fell foul of this by ordering an "all zones" day travelcard rather than 1-6. That was because I simply forgot there were such zones as 7 - 9 in distant Hertfordshire.
It may just have been that the ticket clerk was new.
I had a similar problem a few weeks back at Chelmsford NR, when ordering a single to Stratford, I was sold a single to London. The clerk was a bit put out when I rejected it, saying, "Well, Stratford is London, innit?"! Yes, and a pound or so more...
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Post by crusty54 on Sept 21, 2014 7:47:00 GMT
Should have asked for a 1-6 Travelcard by name or bought it from a machine. Whenever I have asked for a 1-6 Travelcard this what I got. It states clearly on the ticket. If you saw 1-9 you should have rejected it. The Oyster option would have saved you 50p as well. This now also applies to contactless bank cards. This would not have involved any inconvenience on the Underground as all stations are gated and would have meant your Travelcard had to be inserted when entering and leaving each station. On the DLR you do have to make sure you touch in and out to stay capped through the day. |
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Post by Indefatigable on Sept 21, 2014 8:39:51 GMT
Should have asked for a 1-6 Travelcard by name or bought it from a machine. Whenever I have asked for a 1-6 Travelcard this what I got. It states clearly on the ticket. If you saw 1-9 you should have rejected it. The Oyster option would have saved you 50p as well. This now also applies to contactless bank cards. This would not have involved any inconvenience on the Underground as all stations are gated and would have meant your Travelcard had to be inserted when entering and leaving each station. On the DLR you do have to make sure you touch in and out to stay capped through the day. I shall certainly be more forceful on Wednesday when I go again... I dislike Oyster as, to me, it makes no sense - besides we have this marvelous invention in Hull called "Cash". I'd be soon running out of money on the darned thing if I keep going in and out of stations - so a travel card would be better for me if I am going in and out of stations |
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Post by crusty54 on Sept 21, 2014 14:20:45 GMT
Well if you insist use your cash in the Multifare machine (the wider/bigger one) and select a 1-6 Travelcard and you won't have a problem.
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Post by MoreToJack on Sept 21, 2014 15:16:24 GMT
I'd be soon running out of money on the darned thing if I keep going in and out of stations - so a travel card would be better for me if I am going in and out of stations No you wouldn't, it would cap out at the cost of the equivalent day travelcard. That said, Oyster does carry a limit on journey times, so if you're going to be spending time on station platforms, or not exiting a station during a "bash", then a travelcard would be better. |
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Post by theblackferret on Sept 21, 2014 21:20:28 GMT
I wanted to do as far west as the Heathrow Loop, so that was what I wanted. I clearly stated the lower priced ticket that I wanted but was told the £12.50 was what I needed. Being the person that doesn't like to cause a scene unless it is very well needed, I caved in. Does anybody have any advice on what i should do if anything? I dont know if the man in the ticket office thought I was an easy picking or something because I am a tourist... Also, any help with part 2 of my question?
If you want to add to the effect, when they next try and sell you something you don't need, just add, in the Sarf London accent:
"You're out for a larf son! You're after the flaming foreman's job in the ruddy giggle factory! It don't rain much in Camberwell, mate, and I didn't come down in the last shower, either!, thanks!"
No need to create a scene, I agree, I wouldn't want their job, but it does tells them they are not dealing with a numpty.
And, yes, the one-day travelcard 1-6 option is best for you anyway, or 3-5-7 day if you are staying longer. Those were what we've used on our last 3 holidays up there & they also chop the price if you, for instance, want to go on a day trip further out to Kent, Sussex, Surrey, etc.
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Post by Deleted on Sept 22, 2014 14:53:52 GMT
I used to use Oyster for my around London wanderings, but in recent times I have found that the need to keep touching out at certain stations was a proper nuisance. If I've driven into London, I usually get a travelcard from East Finchley which is usually £8.90 off peak. If I catch the train, a cheap day return plus zones 1-6 travelcard is £20 with my Network Card, this being exceptionally good value. The good thing about a paper travelcard is the fact that you can ride around all day at will; no need to touch in and out = as much tube froth as you can handle.
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Post by Indefatigable on Sept 22, 2014 15:12:32 GMT
I used to use Oyster for my around London wanderings, but in recent times I have found that the need to keep touching out at certain stations was a proper nuisance. If I've driven into London, I usually get a travelcard from East Finchley which is usually £8.90 off peak. If I catch the train, a cheap day return plus zones 1-6 travelcard is £20 with my Network Card, this being exceptionally good value. The good thing about a paper travelcard is the fact that you can ride around all day at will; no need to touch in and out = as much tube froth as you can handle. Yep - last time I went, a few weeks ago, a lot of people were having issues with their cards - I just went through with my card. Its also a little bit faster as i just put my card in and it comes out the other side where as people have to get their card wallet out, flip through to the oyster card holder and then press it on the yellow circle. Much easier and simpler for me to use cash and a paper ticket. # On a related note, as the thread is about ticket questions, I have two more questions to ask you all... When 24 hour tube running comes into play how will this affect tickets such as mine? Although I take only day trips what would happen if I was staying a night or two and had a Zone 1-6? Would I have to get a new card at 23:59? Also, what happens if I plan to leave the tube system at 23:55 for example and my train is delayed in the tunnels by six minutes so I get to the barriers AFTER midnight? Is there some grace period in the travelcard or would there be a member of staff to let me out as it would be understood there was a delay not of my making. Always wondered about that 2nd one |
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Post by Dom K on Sept 22, 2014 15:57:40 GMT
I used to use Oyster for my around London wanderings, but in recent times I have found that the need to keep touching out at certain stations was a proper nuisance. If I've driven into London, I usually get a travelcard from East Finchley which is usually £8.90 off peak. If I catch the train, a cheap day return plus zones 1-6 travelcard is £20 with my Network Card, this being exceptionally good value. The good thing about a paper travelcard is the fact that you can ride around all day at will; no need to touch in and out = as much tube froth as you can handle. Yep - last time I went, a few weeks ago, a lot of people were having issues with their cards - I just went through with my card. Its also a little bit faster as i just put my card in and it comes out the other side where as people have to get their card wallet out, flip through to the oyster card holder and then press it on the yellow circle. Much easier and simpler for me to use cash and a paper ticket. # On a related note, as the thread is about ticket questions, I have two more questions to ask you all... When 24 hour tube running comes into play how will this affect tickets such as mine? Although I take only day trips what would happen if I was staying a night or two and had a Zone 1-6? Would I have to get a new card at 23:59? Also, what happens if I plan to leave the tube system at 23:55 for example and my train is delayed in the tunnels by six minutes so I get to the barriers AFTER midnight? Is there some grace period in the travelcard or would there be a member of staff to let me out as it would be understood there was a delay not of my making. Always wondered about that 2nd one In the London transport world, the new day starts at 430am and ends at 429am. So if your travel begins before 430am, then the travelcard from the previous day will be valid. I've come across this when the tube has been 24hrs over NYE and my travel started before 430am, but when I ended my journey, the barriers were up, so swiped my Oyster Card and rung them up for a refund as there was noone at the gates. I'd imagine PAYG won't be affected as journeys are timed and refunds for delays automatic. |
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Post by Tomcakes on Sept 22, 2014 18:15:26 GMT
Theoretically the barriers are always manned, although in practice at quieter stations the attendant may be giving directions/nipped to the loo/answering a call elsewhere/getting tea etc. I am fairly sure that when they will be away for longer than a minute or so the gates are to be opened?
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Post by Deleted on Sept 22, 2014 19:35:04 GMT
Indefatigable - I guess that I was carried along on the Oyster wave. The crunch came when I got into difficulties at Acton Town having been poking around the Heathrow branch. I'd been in the system too long, and had to explain to the bemused booking clerk at Acton Town why I'd been in the system so long  . After that, I vowed I would only use my lobster card for proper journeys by Underground.
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Post by Indefatigable on Sept 23, 2014 15:49:34 GMT
I like that! Well I shall certainly put this information to the test tomorrow as I am booked to go to London to have a day out and to get those Olympia trains! Just have to try and be more assertive in my 1-6 demand. I presume that Off Peak would be including my arrival time to St Pancras of 11:14? As this is a ticket question thread... Can I use the Zone 1-6 card to do Whitechapel to Canada Water via LO for example? |
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Post by whistlekiller2000 on Sept 23, 2014 16:05:14 GMT
Can I use the Zone 1-6 card to do Whitechapel to Canada Water via LO for example? Yes, I believe you can. |
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Post by Deleted on Sept 23, 2014 18:28:40 GMT
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Post by crusty54 on Sept 23, 2014 18:42:30 GMT
You could even take a train from Olympia to Clapham Junction and change there to a train via Canada Water and Whitechapel.
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Post by Indefatigable on Sept 23, 2014 19:14:46 GMT
Thats VERY useful, thank you very much What is the procedure then? Show the Travelcard to a guard or any TOC official? Slightly off topic, but if anybody sees a guy with a straw hat on at Olympia tomorrow around 2000 that will be me! Give us a tap on the shoulder... Happy to chat |
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Post by norbitonflyer on Sept 23, 2014 21:15:53 GMT
Thats VERY useful, thank you very much What is the procedure then? Show the Travelcard to a guard or any TOC official? If asked, yes. Or a bus driver. Ticket gates have a slot in the side facing you (next to the green arrow - it will emerge out the top, beyond the Oyster reader - the gate will open when you take the ticket (this is to make sure you don't forget to take it!). Zone 1-6 covers ALL Underground and London Overground services except beyond Moor Park and Headstone Lane, all DLR, all trams, all red buses (whether within or without the GLA - all the way to Dorking, Reigate, Slough etc), all National Rail services within Gtreater London, and a few just outside, with the exceptions of St Pancras to Stratford (HS1) and Heathrow 123 to Hayes & Harlington (both on Heathrow Connect and the non-stop service to Paddington) |
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Post by Indefatigable on Sept 24, 2014 3:39:50 GMT
Thats VERY useful, thank you very much What is the procedure then? Show the Travelcard to a guard or any TOC official? If asked, yes. Or a bus driver. Ticket gates have a slot in the side facing you (next to the green arrow - it will emerge out the top, beyond the Oyster reader - the gate will open when you take the ticket (this is to make sure you don't forget to take it!). Zone 1-6 covers ALL Underground and London Overground services except beyond Moor Park and Headstone Lane, all DLR, all trams, all red buses (whether within or without the GLA - all the way to Dorking, Reigate, Slough etc), all National Rail services within Gtreater London, and a few just outside, with the exceptions of St Pancras to Stratford (HS1) and Heathrow 123 to Hayes & Harlington (both on Heathrow Connect and the non-stop service to Paddington) I *am* familiar with how it works, I was just asking of there was a separate procedure for using the travel card on NR services |
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Post by Deleted on Sept 24, 2014 12:13:01 GMT
No, none at all. You just show your travelcard or use it in the ticket barriers as if you were on the Underground. To use it on a bus, just show it to the driver as you board.
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Post by Indefatigable on Sept 25, 2014 3:04:18 GMT
No, none at all. You just show your travelcard or use it in the ticket barriers as if you were on the Underground. To use it on a bus, just show it to the driver as you board. I did not have any idea a LU issued travel card worked on buses - b*gger... I could have bagged a few Borismasters while I was at it |
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Post by norbitonflyer on Sept 25, 2014 10:02:41 GMT
I did not have any idea a LU issued travel card worked on buses - b*gger... I could have bagged a few Borismasters while I was at it Whatever floats your boat - one was more than enough for me: All style and no substance – makes a lot of noise without achieving very much – can get rather hot under the collar – needs someone to help cover the rear – not much empty space up top – rather overweight – makes irrelevant references back to the classics – not as green as supporters would have us believe: ………………………but that's enough about Boris |
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Post by Deleted on Sept 25, 2014 11:30:44 GMT
Lets's not get into a discussion about the Wrights and wrongs of the NB4L project please folks (see what I did there?).
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. After that, I vowed I would only use my lobster card for proper journeys by Underground.
