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Post by messiah on Sept 15, 2011 9:04:54 GMT
Minor delays apparently. (ie more than 30 minutes to get on a train heading towards Canary Wharf from Canada Water).
They closed the ticket gates at Canada Water as the platforms were overcrowded (mainly with people piling off the ELL).
When there is a greater than 30 minute delay to get on a tube at Canada Water, would it not be a good idea to organise announcements provided to ELL passengers on trains and at stations on that line that changing at Shadwell would be a better bet for a faster and more comfortable trip to Canary Wharf?
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Deleted
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Post by Deleted on Sept 15, 2011 12:10:00 GMT
The delay messages are primarily a thing for senior managers and the media. How often do you see articles in the Evening standard about the number of days that had delays, versus stories about how you wait 25 minutes for a train, yet a good service is being advertised?
Even the so called Line Information Specialists on LU are not allowed to deviate from the official line! The other day they could have advised their train operators of a problem on a nearby line that they knew of. They weren't allowed though!
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Post by jardine01 on Sept 15, 2011 16:30:45 GMT
When you did finally get on the train was it very fast?
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SE13
In memoriam
RIP 23-Oct-2013
Glorious Gooner
Posts: 9,737
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Post by SE13 on Sept 15, 2011 17:15:42 GMT
When you did finally get on the train was it very fast? Have you got an obsession with speed?  |
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Deleted
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Post by Deleted on Sept 15, 2011 19:42:39 GMT
The delay messages are primarily a thing for senior managers and the media. How often do you see articles in the Evening standard about the number of days that had delays, versus stories about how you wait 25 minutes for a train, yet a good service is being advertised? Even the so called Line Information Specialists on LU are not allowed to deviate from the official line! The other day they could have advised their train operators of a problem on a nearby line that they knew of. They weren't allowed though! Your comment about the delay message is just not true. The delay messages are for everybody - customers and staff. Sometimes the messages take a while to get through from one organisation to another but I've certainly heard of LU delays whilst on Overground and Southern. There's always a judgement to be made about how quickly to warn of delays - no point in sending thousands of people onto another line if (a) it would take them longer or (b) the problem is expected to resolve in a few mins. If an LIS is prevented from putting out a relevant message (when you say "nearby" I assume you mean interchange ?) they should be raising it with their manager if they are told not to pass on information with no good reason. |
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Post by jardine01 on Sept 16, 2011 6:24:46 GMT
no i have not got an obsession with speed i just want to know if it went full speed!
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North End
Beneath Newington Causeway
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Post by North End on Sept 16, 2011 7:58:10 GMT
The delay messages are primarily a thing for senior managers and the media. How often do you see articles in the Evening standard about the number of days that had delays, versus stories about how you wait 25 minutes for a train, yet a good service is being advertised? Even the so called Line Information Specialists on LU are not allowed to deviate from the official line! The other day they could have advised their train operators of a problem on a nearby line that they knew of. They weren't allowed though! Your comment about the delay message is just not true. The delay messages are for everybody - customers and staff. Sometimes the messages take a while to get through from one organisation to another but I've certainly heard of LU delays whilst on Overground and Southern. There's always a judgement to be made about how quickly to warn of delays - no point in sending thousands of people onto another line if (a) it would take them longer or (b) the problem is expected to resolve in a few mins. If an LIS is prevented from putting out a relevant message (when you say "nearby" I assume you mean interchange ?) they should be raising it with their manager if they are told not to pass on information with no good reason. In principle the system is sound - good service indicates everything's running properly (though surely "normal service" would be far more appropriate as surely our normal service should be a good one?), minor delays is your journey will take longer, and severe delays means use an alternative route. Unfortunately, with the over-politicised nature of today's London Underground, it's become a de-facto performance measure, if delays are advertised on a line then the service control staff will get phone calls from higher up, "can we not go to a good service yet?" etc. With this in mind I would prefer to go back to "normal service" and "delays possible". No system will ever please everyone though - on the larger lines you can have a normal service on most of the line, but a 30 minute delay can quite easily clock up somewhere because of an isolated incident. |
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Post by superteacher on Oct 5, 2011 21:19:15 GMT
The delay messages are primarily a thing for senior managers and the media. How often do you see articles in the Evening standard about the number of days that had delays, versus stories about how you wait 25 minutes for a train, yet a good service is being advertised? Even the so called Line Information Specialists on LU are not allowed to deviate from the official line! The other day they could have advised their train operators of a problem on a nearby line that they knew of. They weren't allowed though! Your comment about the delay message is just not true. The delay messages are for everybody - customers and staff. Sometimes the messages take a while to get through from one organisation to another but I've certainly heard of LU delays whilst on Overground and Southern. There's always a judgement to be made about how quickly to warn of delays - no point in sending thousands of people onto another line if (a) it would take them longer or (b) the problem is expected to resolve in a few mins. If an LIS is prevented from putting out a relevant message (when you say "nearby" I assume you mean interchange ?) they should be raising it with their manager if they are told not to pass on information with no good reason. If the messages actually had any meaning or truth to them, then I would agree that they are for everyone. Having travelled many times on lines advertising a "good service" when there is clearly a shambles taking place, I and many others on this forum know that the messages are for managemet stats. Sorry, but that's the truth of it, even if they have to lie! |
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