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Post by Deleted on Apr 25, 2011 22:28:37 GMT
Diana, I believe this may not be the first time you've asserted that the DLR is an alternative to the Jub when the Jub is out of service. Please refer to almost any post you've made on the DLR thread and the various responses and you will see the argument that the DLR is not designed to take the entire capacity of the Jub as well as it's normal patrons. I think there's been a bit of Subject Creep here, from me saying the DLR is an alternative (it is, of course), and then saying a sentence later that I've been speaking about it handling the "entire capacity of the Jub as well as it's normal patrons" (which I was not). There is a great difference. Now this is what sounds like the start of a thought through approach to a problem. Unfortunately what happens on the DLR every time we get this situation is an uncoordinated, disorganised and amateurish mess (as here), and passengers disorganised all over the DLR. And it's not just like this at rush hours - I've had it at weekends as well. I am grateful also for this honest observation. Unfortunately it is still not understood by the TfL execs, who appear to believe that as long as they gloss over any issue with "it's only minor delays now" the next morning, and the "Good Service" stuff, everyone will think they have done a good job. I think you are speaking about the times under Comrade Stalin  60 years and more ago here, certainly nothing any would recognise of the current country. It's just like saying that if you criticise operation of the German metros in 2011 you would be sent to the concentration camp. |
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Post by Deleted on Apr 26, 2011 6:59:05 GMT
I am grateful also for this honest observation. Unfortunately it is still not understood by the TfL execs, who appear to believe that as long as they gloss over any issue with "it's only minor delays now" the next morning, and the "Good Service" stuff, everyone will think they have done a good job. I think you are speaking about the times under Comrade Stalin 60 years and more ago here, certainly nothing any would recognise of the current country. It's just like saying that if you criticise operation of the German metros in 2011 you would be sent to the concentration camp. I was thinking more Anna Politkovskaya (dead) or Mikhail Khodorkovsy (Siberian prison). Comrade Putin (former KBG) seemingly doesn't like descent but that is a debate for quite another forum. Back to TBTC, I agree about coordination of services both at weekends and during line closures. It does seem that TfL do not have adequate risk contingency plans including internal communication. If they did, DLR staff would quickly disceminate info to passengers at for example Shadwell that Bank was closed due to overcrowding (Jub down too many people now travelling through Bank). But none the less, I do think the safety element of TfL's risk management plan is quite effective. But risk management should not detract from quality communication with passengers who are actually paying customers. I lived in Docklands and in part decided to move as I was struggling to get to work even through I work in the city (all be it at the far periphery) let alone at the weekend when on a couple of ocassions, the Jub was suspended, District, (east of Aldgate) and DLR all closed for refurb. I wonder what would happen if Borris got some management consultants in and they looked at both past and present practices used by LUL execs with particular reference to the Jub upgrade. I'm not suggesting consultants get things right all the time, but it would make for interesting reading I'm sure. What I am suggesting is that LUL execs don't seem to be held accountable in a noticeable manner. In essence, if I failed to such a degree in my working life as has happened last week on the Jub, my tenure would be under extreme scrutiny. |
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Post by messiah on Apr 26, 2011 7:48:58 GMT
I wonder what would happen if Borris got some management consultants in and they looked at both past and present practices used by LUL execs with particular reference to the Jub upgrade. Whoever was paying the bill for the consultants would get the answer that they had already decided upon before involving the consultants. This is what always happens with consultants. |
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Post by Deleted on Apr 28, 2011 9:35:36 GMT
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60 years and more ago here, certainly nothing any would recognise of the current country. It's just like saying that if you criticise operation of the German metros in 2011 you would be sent to the concentration camp.
