Oyster Pay as you go problem

There is and this does work. It doesn't solve the interchange problems that exist at the moment, though.

W.A.G's are being introduced to replace the need to have a gate that can be opened by a member of staff. The W.A.G. are being introduced as a part of the step free access program www.tfl.gov.uk/corporate/media/newscentre/archive/7721.aspx although why they're being installed at non-step free stations ? Maybe because they don't need the member of staff to operate them

Funny how Oyster doesn't need a member of staff to assist

Oh and wait until the proposed minimum £5 top up at booking offices is introduced. Designed to make your journey even "easier"

When I travelled from Farringdon to Stratford using Thameslink to London Bridge, I got to the gates at the subway and they wouldn't let me out. The member of staff their explained that I had to go all the way back to platform level, touch my card on a reader I hadn't spotted, and then go back down to the subway to be let out. He couldn't explain why this was necessary though.

Come down the ramps off plats 1-6, turn left to main NR gates or could be those under the arches at the bottom of the escys leading to the jubbly.

All very weird problem you had there, ChrisM.

I do indeed, yes. iirc it's two levels below the mainline platforms.

I had exactly the same problem the one time I went to London Bridge, there is nothing to explain it and it is totally unintuitive.

It seems for whatever reason the gateline only accepts Oyster loaded with a Travelcard. Really annoying having to go all the way back up, touch, all the way back down, and then have to ask someone to let you out.

Hmm - at a station, albeit a quiet one, recently the only way of getting assistance was to pull a help point to summon an attendant - there was nobody standing about.

It's all very confusing, but I am finding that more often when I am charged too much for a journey (or a maximum cash fare), the system is automatically refunding it a few days later. This was once rarely the case.

The biggest problem that I have faced is that at some stations, you touch out and if you then touch in again at the same station within 20 mins, the system counts it as an interchange, and the continuaiton of your original journey. However, the journey time does not go back to zero.

For example, if I touch in at Newbury Park at 10.00am, and touch out at Waterloo at 10.45am, that'a a 45 min journey, all well and good so far. If I then touch back in at Waterloo at 11.00am, and touch out at say King's Cross at 11.20am, then touch back in at King's Cross at 11.40am, the system is still counting my journey from Newbury Park at 10am. Eventually, you can easily go over 2 hours. With it now being two and a half hours, it's less likely, but still an issue if you don't take the quickest route.

Prompted by reading this thread, I've just checked my journey history for this week as I got a 'Seek assistance' at Paddington on Thursday morning. Lo and behold, not once has it registered an exit at Paddington for any of my four E&C-Paddington journeys this week.
I'll ring the Oyster helpline in the morning but are there problems with the gates at Paddington?

EDIT:
After spending half an hour with Excel I realised that my online journey history is correctly costed but just displayed rather wierdly, as above it hasn't displayed any entries or exits at Paddington but has charged the correct fare and some bus journey fares are shown as a £1 credit rather than a £1 debit but still with £1 being deducted from the total balance.
And they still haven't got the 'Price cap' column working again.


TIA

Simon

They won't find it confusing at all.. but they don't look at every single detail and whether they might be overcharged or not the way people here do.