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Post by Tubeboy on Jan 31, 2017 20:29:25 GMT
Wouldn't your Oyster have capped at £11.20? Would it do that if the first journey had been in the morning peak? The cap for Zones 1-5 is £11.20, regardless of peak or off peak.
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Post by Tubeboy on Jan 29, 2017 17:00:03 GMT
As you say, this was a noble effort to help people out, but perhaps LU and LB needed a bit more organisation, especially in briefing/marshalling their station staff! What station staff? Unless I'm mistaken under Fit for the Future the only staff rostered at Loughton are five Customer Service Supervisors (Grade 2), I don't know what the duties are but that's one, maybe two staff on duty at Loughton at any one time although I suspect that the second CSS might have to cover meal breaks at Epping, Theydon Bois, Debden and Buckhurst Hill. With the staffing shortage its quite possible that Loughton could be left unstaffed Loughton and Epping have one supervisor who works from 0700-1500. Monday to Friday they also have a part time Supervisior working 0630-1030, but due to shortages these part time duties were not covered. Reading the Loughton logbook, posters regardling the extra bus services were put up approx 0745.
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Post by Tubeboy on Jan 25, 2017 4:59:57 GMT
Bow Road?
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Post by Tubeboy on Jan 20, 2017 0:15:13 GMT
Covent Garden.
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Post by Tubeboy on Jan 16, 2017 10:39:02 GMT
They were removed because they kept getting broken, not sure if maliciously. Sadly, it was deliberate.
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Post by Tubeboy on Jan 12, 2017 20:08:17 GMT
TFL got 390k for it according to the staff bulletin.
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Post by Tubeboy on Jan 10, 2017 16:08:01 GMT
I've read Leyton's logbook. Nothing relating to the station being closed.
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Post by Tubeboy on Jan 9, 2017 8:24:25 GMT
Looking at Trackernet. Trains are running on the whole line but detraining/entraining at Baker St.
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Post by Tubeboy on Jan 8, 2017 21:08:32 GMT
How do you know it's closed bicbasher? The last Stratford train is at 2145, the last Stanmore is an hour later. I've read the log book for Canons Park. Station is fully open. Toilets and waiting rooms are locked though. Canons Park only ever has one member of staff on duty at one time.
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Post by Tubeboy on Jan 8, 2017 12:20:25 GMT
TSSA reps have rejected offer, so they will join in strike with the RMT.
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Post by Tubeboy on Jan 8, 2017 5:55:47 GMT
Dalston Kingsland looking West?
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Post by Tubeboy on Jan 7, 2017 23:04:33 GMT
I'm surprised that Heathrow Terminal 5 Station will be closed. Am I right in remembering that the station has a quirk, in that it is staffed by Heathrow Airport Limited staff instead of LU staff? A lone Supervisor works there.
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Post by Tubeboy on Jan 7, 2017 21:49:06 GMT
TSSA have held fire on the strike following an improved offer. They will put it to their reps and decide in the morning whether to join the RMT, who are still going to strike.
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Post by Tubeboy on Jan 7, 2017 17:12:28 GMT
I certainly want a resolution asap.
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Post by Tubeboy on Jan 7, 2017 16:49:06 GMT
Anyone know out of interest what the position will likely be at Earls Court and High Street Ken? Clearly Earls Court is pretty important given the branches coming together and it being on Z12 boundary. Of course if it is open there may be other issues with crowding, but that will have to be managed on the day. Depends how many staff turn up on the day. Simple as that I'm afraid. I'll be striking that's for sure.
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Post by Tubeboy on Jan 7, 2017 15:23:51 GMT
Last ditch talks have just ended without agreeement. Strike is definitely ON.
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Post by Tubeboy on Jan 6, 2017 18:49:57 GMT
From what I've gathered, the rule is that if there are 3 or more consecutive closed stations that are underground, the service must be suspended in that area. However it seems that there is a plan to avoid this - presumably by putting staff into necessary stations to keep lines open. Indeed there is no mention of anything affecting the Northern line in TfL's information, which if the "3 stations and suspend" rule was in place would be suspended everywhere south of Golders Green/East Finchley. I think you're referring to my post over on RUK? I think, though I'm not 100% that if the stations are staffed, but not fully to the normal legal level they can still evacuate people off a train. So the station is technically closed, but the assisting of passengers off the train and out of the station can be still be done. .... if need be! So whilst there might be a token number of staff at Hampstead, and Belsize Park, The trains can still,run through, albeit non stopping. Obviously at the bigger more complex stations this might not be possible.
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Post by Tubeboy on Jan 3, 2017 3:36:27 GMT
Lower picture is Kyle of Lochalsh.
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Post by Tubeboy on Dec 31, 2016 18:58:20 GMT
Currently both Blackhorse Road AND Tottenham Hale are closed due to "absence of staff". Never seen the buses at Tottenham Hale so packed On that stretch Walthamstow gets first dibs on staff, so Walthamstow gets staff by taking them from other stations resulting in other stations having to close. Even trains managers are now keeping stations open. That happened very rarely in the past, now it's common. Just shows how deep the cuts have went.
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Post by Tubeboy on Dec 31, 2016 18:56:26 GMT
As a Station Supervisor, let me put my thoughts and observations to the forum.
The 'Fit for the Future' plans for Station operation were trumpeted by the company as leading a step change in offering better customer service. It was all hot air, it was a cost cutting exercise plain and simple. 900 less staff would save the company £50m per year.
'Taking staff out from behind glass and putting them out onto the station' was a frequent quote from senior managers. Sounds great. So on a practical level, that meant Station control room, ticket office staff as well as the Station Supervisor. Half of the people who took voluntary severance and left early-mid 2016 were ticket office staff. Once they went, all that ticketing experience as well as experienced staff coaching new staff was gone. The company were very slow in responding to this huge loss of experience. Under the old system, ticket office trainees were given a full time 5 day course, if they passed that, they were then given 1-1 coaching with an experienced coach for 10 days. Now the training is being given a workbook, a few days with an inexperienced new coach and then you go for an assessment. Not ideal. Of the staff that do pass, a fair few fail, they are a lot less equipped to deal with ticketing issues than their colleagues in the past. The company hasn't helped themselves by not allowing staff to do certain transactions. For example, someone buys a Zone 1-3 weekly travelcard in error instead of a 1-4. The company spouts the person must contact Customer services to arrange a replacement, whereas a confident ex ticket office clerk can charge them the difference and update their Oyster. A faceless beauracrat far from the frontline issues these diktats whilst staff on the ground who are confident in dealing with it put the customer first by trying to resolve the issue there and then. The ticket offices are gone, but they still retain most of their equipment. The machines still need to be floated and serviced. The banking and collection still needs to be done.
Former Station control room staff/ticket office staff who did not take severance are now Station Supervisors, mostly in suburban stations that are in the open. On my patch at the top end of the Northern line, we lone work, a good 90% of the time. Our 'office' is usually the old ticket office. At most of the stations, We have a window that looks out onto the gate line/booking hall. We are encouraged/instructed to be on the gate line for the peak hours. Individual Supervisors may interpret peak hours as 0800-0900. Personally I do 0730-1000. We can be in the office outside the peaks but to remain in public view as much as we can. Obviously in real life this can't be the whole time. Station checks, booking on contractors, dealing with operational incidents, meal breaks as well as going to the toilet. At some Stations on my group, the Supervisors office is nowhere near the booking hall. So we might be tied up with paperwork. So it looks like the station is unstaffed, but it isn't.
Station staffing has been really cut to the bone since these plans were implemented earlier this year. Even if all the duties are covered the staffing levels are still stretched. Even in the big Zone 1 stations, staffing levels are very tight. When people go sick, or annual leave, training etc the roster falls to pieces. There's no give in the system whatsoever. At the busier stations on my group, like Finchley Central the Supervisor lone works most of the time, but on the roster has an assisting Supervisor for the peaks. This rarely happens, as the assisting Supervisor has to go and staff an unstaffed station elsewhere on the group.'Before these plans came into effect, Finchley Central had 1 Supervisor and 2 Customer service assistants to help out. Now you're on your own. We are supposed to be giving excellent customer service, dealing with inexperienced passengers who are not au fair with the system, failed Oyster cards which is time consuming as we have to call up the Oyser help desk which takes an age to get through. Whilst I'm tied up on the phone, I can't assist anyone else. We have frequent terminating trains which need to be detrained, customers being taken ill, points failing etc. I'm supposed to do all this on my own whereas 8 months ago I'd have had two staff to help me. Frequently we are pulled off our own group leaving stations unstaffed and sent to keep tunnel section stations, Section 12 Stations open. These stations have a legal minimum staffing level. Whereas open sections don't. This is happening all over the system. Papering over the cracks, filling vacancies by advertising huge amounts of overtime. Great in principle every now and again to earn a bit extra, but demoralising when you are tired and stretched to the limit and doing everything on your own. The overtime ban currently in force by RMT members just shows how much of the system relies on the goodwill of staff coming in on their rest days or coming in early or staying on.
As to the messy toilet. Recently I did a station check. The public toilets were fine. 10 minutes later, someone complained that there was graffiti on the wall, and urine all over the floor. These are the problems you face on a daily basis. The toilets at High Barnet are taken out of use fairly regularly for cleaning because 'customers' urinate all over the place... sometimes its something worse... or they like to block the toilet with tissue.
As to music, not fussed personally. Kentish Town has it and it's fairly successful in keeping the teenagers away. Although to the drunk or stoned ones, it doesn't do anything.
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Post by Tubeboy on Nov 19, 2016 17:01:30 GMT
They are all named after the road they are located on, except York Road which is on York Way?
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Post by Tubeboy on Nov 19, 2016 7:31:40 GMT
A looks like Harrow on the Hill.
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Post by Tubeboy on Nov 10, 2016 8:22:42 GMT
All the doors failed to close. It was suspected that one of the saloon door open buttons being pushed in was the issue. Porter buttons, the ones at each end of the cars that close the doors on that car didn't close them either. Train was about to move off very slowly with all doors open to Leytonstone when the doors then all closed. 27 minute delay.
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Post by Tubeboy on Oct 30, 2016 15:57:08 GMT
for dec 24 - i think they finish at earlier time not sure if TFL will say night tube will have a break for xams day but on works calendar showed that 25 dec is closed all day so means night tube would not be run on 24th dec Xmas eve shuts down at Sunday times.
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Post by Tubeboy on Oct 30, 2016 9:49:30 GMT
Gospel Oak?
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Post by Tubeboy on Oct 28, 2016 23:01:36 GMT
The lower item is definitely a PA speaker. I notice there is a cable connecting the two items. So the upper item must be to do with the PA system. I'll hazard a guess. There is a small disc like structure on it, possibly a light sensor. I'm thinking that when the sun goes down, the volume of the speaker automatically goes lower. Lots of surface stations back onto property, and LU gets a lot of people complaining about noise.
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Post by Tubeboy on Oct 24, 2016 15:14:03 GMT
No work below solebar level?
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Post by Tubeboy on Oct 18, 2016 17:57:16 GMT
Based on my experience working on stations, the person could have simply forgot to open the gates, prior to going on their break.
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Post by Tubeboy on Oct 17, 2016 0:34:29 GMT
I'll guess Westminster.
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Post by Tubeboy on Oct 13, 2016 6:24:15 GMT
B looks like Finsbury Park.
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