futurix
Deleted Member
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Post by futurix on Nov 16, 2018 22:34:06 GMT
And now there are delays to Heathrow due to the lack of available trains...
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Post by orienteer on Nov 17, 2018 21:11:59 GMT
Currently claiming shortage of staff!
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Post by roverlei on Nov 19, 2018 18:03:22 GMT
I'm a daily Piccadilly and I'm outraged. It's 2016 all over again. I don't understand why TFL continue to, basically, lie on the home page and on Twitter. I'm ready to give up on the Piccadilly until Christmas and move my commute to the Overground.
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Post by Tomcakes on Nov 20, 2018 9:02:49 GMT
The service is suspended Rayners to Uxbridge and appears to be severe/minor delays elsewhere. Yet the status display is "good service"?!
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Post by superteacher on Nov 20, 2018 21:36:27 GMT
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Post by roverlei on Nov 25, 2018 15:53:35 GMT
I've just submitted a large number of claims to TFL for delays of 15+ minutes on the Piccadilly over the past fortnight. I'll be very interested to see how many are accepted. The cynical part of me is wondering if they're going to claim that the 15+ rule doesn't apply to the Autumn timetable, and that frequencies of 25 mins between services on the Uxbridge branch are simply to be expected. I've complained via Twitter that the website does not reflect reality. From where I'm standing, they're cooking the books to make it look like their reliability is spot on when it's an omnishambles.
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Post by Tomcakes on Nov 27, 2018 20:33:32 GMT
There are apparently severe delays due to "customer incidents" at Green Park and Hyde Park. Suggestions that this may be passengers passing out owing to overcrowding from unreported delays online. Any insight?
It certainly seems that there are many persons within LU trying to make themselves look good by deliberately misleading passengers. Is lying not a disciplinary matter?
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Chris M
chatter
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Posts: 15,702
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Post by Chris M on Nov 27, 2018 20:44:43 GMT
When I passed through Farringdon yesterday mid-afternoon the rainbow board showed a good service all round but the audio announcement mentioned issues (I don't remember the severity) on the Piccadilly line and London Overground (the latter was certainly part suspended for a while Surrey Quays to Clapham Junction).
As for disciplinary matters, if you are lying on the instructions of your boss I doubt your boss will discipline you.
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Post by cudsn15 on Nov 27, 2018 21:42:43 GMT
Brian Woodhead, Director of Customer Service for London Underground, lies: "We have been providing detailed local information to customers who have been affected by this, and have included information on our status boards and in PA announcements.”
Who is this joker accountable to? The mayor? not that he gives any care about - well pretty much anything anymore! He seems to have virtually disappeared unless you want to talk Brexit - His tenure really seems to be the most ineffective term we've had so far.
The Piccadilly line of course has its particular problems - but just lying about the service when all are experiencing the exact opposite to what you are putting out is appalling. The gaps in service through the central core are running up to 11-14 minutes even during the peaks some days- with the resultant overload that ensues and even more delays. Last night at 19:40 there was a wait of 11 mins for a train at Covent Garden. I got the one after at 4 mins later which of course was still rammed picking up everyone who couldn't get on the one ahead and then proceeded to crawl all the way to Manor House as we caught up with the one ahead - the driver said delays due to congestion ahead - there was only 1 train ahead with at least a 15 minute headway! If you do get on a train with a large headway they are definitely not running to line speed either and invariably are crawling in to platforms and crawling away on departure - causing bunching behind.
It just feels like a very sick line at the moment.
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Post by commuter on Nov 29, 2018 17:27:35 GMT
There are apparently severe delays due to "customer incidents" at Green Park and Hyde Park. Suggestions that this may be passengers passing out owing to overcrowding from unreported delays online. Any insight? It certainly seems that there are many persons within LU trying to make themselves look good by deliberately misleading passengers. Is lying not a disciplinary matter? I find any suggestion that customers are fainting on trains due to overcrowding to be hyperbole. There are a couple of separate issues at play here with service status:- 1. The first is that the line is not being advertised as being PART SUSPENDED between Rayners -> Uxbridge and with MINOR DELAYS between South Harrow -> Rayners, despite L.U.L's own internal guidelines that I posted earlier in the thread stating that they should. 2. The second is harder to quantify. One thing that many people don't understand is that the Service Status is reflective of the overall/general picture for a stretch of line and isnt going to be reflective of every single journey. A single train cancelled, compounded by a delay to the following train of 4minutes might appear on the board if you get to the platform at the wrong time as a 9minute wait, however the majority of trains _are_ running and are not canceled & accordingly there is a GOOD SERVICE despite one or two trains being canceled and a bit of late running. |
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Post by superteacher on Nov 29, 2018 18:24:54 GMT
There are apparently severe delays due to "customer incidents" at Green Park and Hyde Park. Suggestions that this may be passengers passing out owing to overcrowding from unreported delays online. Any insight? It certainly seems that there are many persons within LU trying to make themselves look good by deliberately misleading passengers. Is lying not a disciplinary matter? I find any suggestion that customers are fainting on trains due to overcrowding to be hyperbole. There are a couple of separate issues at play here with service status:- 1. The first is that the line is not being advertised as being PART SUSPENDED between Rayners -> Uxbridge and with MINOR DELAYS between South Harrow -> Rayners, despite L.U.L's own internal guidelines that I posted earlier in the thread stating that they should. 2. The second is harder to quantify. One thing that many people don't understand is that the Service Status is reflective of the overall/general picture for a stretch of line and isnt going to be reflective of every single journey. A single train cancelled, compounded by a delay to the following train of 4minutes might appear on the board if you get to the platform at the wrong time as a 9minute wait, however the majority of trains _are_ running and are not canceled & accordingly there is a GOOD SERVICE despite one or two trains being canceled and a bit of late running. But the service between South Harrow and Rayners Lane was at best every 20 minutes at one point there was an hour gap. Therefore, the status should have mentioned minor / severe delays between those two stations. This was not the case. |
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Post by commuter on Nov 29, 2018 20:28:32 GMT
I find any suggestion that customers are fainting on trains due to overcrowding to be hyperbole. There are a couple of separate issues at play here with service status:- 1. The first is that the line is not being advertised as being PART SUSPENDED between Rayners -> Uxbridge and with MINOR DELAYS between South Harrow -> Rayners, despite L.U.L's own internal guidelines that I posted earlier in the thread stating that they should. 2. The second is harder to quantify. One thing that many people don't understand is that the Service Status is reflective of the overall/general picture for a stretch of line and isnt going to be reflective of every single journey. A single train cancelled, compounded by a delay to the following train of 4minutes might appear on the board if you get to the platform at the wrong time as a 9minute wait, however the majority of trains _are_ running and are not canceled & accordingly there is a GOOD SERVICE despite one or two trains being canceled and a bit of late running. But the service between South Harrow and Rayners Lane was at best every 20 minutes at one point there was an hour gap. Therefore, the status should have mentioned minor / severe delays between those two stations. This was not the case. That was exactly the point I made in (1). |
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Post by superteacher on Nov 29, 2018 20:53:07 GMT
But the service between South Harrow and Rayners Lane was at best every 20 minutes at one point there was an hour gap. Therefore, the status should have mentioned minor / severe delays between those two stations. This was not the case. That was exactly the point I made in (1). Indeed you did. I was going to add (but forgot, been a long day!) to your quote about the length of delay when severe delays becomes part suspended. Do you think an hour gap should constitute that? |
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Post by goldenarrow on Dec 1, 2018 18:22:49 GMT
Surely reduced service between Uxbridge and Acton Town would be apt given that its abundantly clear that the service is incredibly sporadic. Today most trains in the morning were able to maintain their 20min Uxbridge 20min Rayners frequency. But by about 13:00 the service had started to slip with gaps of 15 to 20 mins before a cluster of services in quick succession. By the time I got into Zone 1, I had noticed that there were Arnos Grove and Wood Green reversers 2-3mins behind trains of the same destination.
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Post by philthetube on Dec 1, 2018 23:54:34 GMT
No service Chalfont to Chesham shows a good service on the met.
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