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Post by stapler on Oct 13, 2016 9:06:33 GMT
Yesterday at about 1510 I was caught up at an incident at the Bank. Had just passed through the barriers when the Inspector Sands announcement came over the Tannoy, followed a few seconds later by the evacuate instruction.
So I walked to Cannon St, passing the oyster over the readers, and got on the District.
This has happened to me before on occasions and I have always had to phone the Oyster helpline to get the incomplete journey removed.
The very helpful chap at 222-1234 this morning went through the process, tracking the entries and exits, and found the system hadn't overcharged me at all. It recorded the incomplete journey and didn't apply a charge. He was as surprised as I was.
Has there been some change in the way the algorithm works?
BTW, the District driver, in passing through Monument without stopping, announce the emergency was a reported fire.
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Post by rail2210 on Oct 13, 2016 16:22:50 GMT
Yesterday at about 1510 I was caught up at an incident at the Bank. Had just passed through the barriers when the Inspector Sands announcement came over the Tannoy, followed a few seconds later by the evacuate instruction. So I walked to Cannon St, passing the oyster over the readers, and got on the District. This has happened to me before on occasions and I have always had to phone the Oyster helpline to get the incomplete journey removed. The very helpful chap at 222-1234 this morning went through the process, tracking the entries and exits, and found the system hadn't overcharged me at all. It recorded the incomplete journey and didn't apply a charge. He was as surprised as I was. Has there been some change in the way the algorithm works? BTW, the District driver, in passing through Monument without stopping, announce the emergency was a reported fire. Perhaps the Oyster system was set to not charge for incompleted journeys from Bank/Monument at the time when you had to leave the station? Also, generally station staff can remove or amend incomplete journeys from the ticket machines (though some of them will say it is not possible). |
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Post by MoreToJack on Oct 13, 2016 17:04:20 GMT
Yesterday at about 1510 I was caught up at an incident at the Bank. Had just passed through the barriers when the Inspector Sands announcement came over the Tannoy, followed a few seconds later by the evacuate instruction. So I walked to Cannon St, passing the oyster over the readers, and got on the District. This has happened to me before on occasions and I have always had to phone the Oyster helpline to get the incomplete journey removed. The very helpful chap at 222-1234 this morning went through the process, tracking the entries and exits, and found the system hadn't overcharged me at all. It recorded the incomplete journey and didn't apply a charge. He was as surprised as I was. Has there been some change in the way the algorithm works? BTW, the District driver, in passing through Monument without stopping, announce the emergency was a reported fire. Perhaps the Oyster system was set to not charge for incompleted journeys from Bank/Monument at the time when you had to leave the station? Also, generally station staff can remove or amend incomplete journeys from the ticket machines (though some of them will say it is not possible). Yes, it is likely that an 'emergency out-of-station' interchange was set up, in real-time, between the stations. This is not unheard of when there are station issues. And yes, station staff can adjust journeys via a POM, but there are quite a few instances where they are not allowed to do so, including service disruption. This is because auto-refunds are generally put in place overnight, and a staff resolution would see these given to the customer twice, such is how the Oyster system works. Another instance is for national rail journeys, which can only be adjusted via the helpline. Some staff may disregard these instructions, but that's on their head. |
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Post by stapler on Oct 13, 2016 17:22:02 GMT
Many thanks for all that. The system is better than I thought!
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Post by countryman on Oct 14, 2016 8:11:24 GMT
I was watching an old episode of The Tube last night (plenty of shots of A stock and S stock just coming into service). They were trying to catch an Oyster fraudster. What he seemed to be doing was touching in in East London, then immediately touching out again but not leaving the platform. He then travelled to Latimer Road, where he touched out and left the station. My assumption is that he was not charged for the trip at all. So he essentially did what Stapler did and wasn't charged. I assume that Tfl have sorted this in the intervening years. (Sorry if considered off-topic)
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Post by stapler on Oct 14, 2016 12:56:18 GMT
Hope nobody thinks Stapler is a fraudster.
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Post by philthetube on Oct 14, 2016 13:30:44 GMT
-I thought that if you touch in and out at the same station within 15 mins then you were not charged, I discussed this with the Cheshamn supervisor once who was moaning because after a short notice cancellation there was nothing he could do for passengers who had been on the platform for more then 15 mins except tell them to wait or phone the help line.
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Post by norbitonflyer on Oct 14, 2016 13:46:07 GMT
-I thought that if you touch in and out at the same station within 15 mins then you were not charged, . Correct, but as Bank was being evacuated he couldn't touch out at all. |
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Post by countryman on Oct 14, 2016 14:58:23 GMT
-I thought that if you touch in and out at the same station within 15 mins then you were not charged, I discussed this with the Cheshamn supervisor once who was moaning because after a short notice cancellation there was nothing he could do for passengers who had been on the platform for more then 15 mins except tell them to wait or phone the help line. Fine if you touch out and go out. The chap on The Tube touched out and didn't exit. |
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class411
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Post by class411 on Oct 16, 2016 11:57:13 GMT
Would not the Oyster system be intelligent enough to account for various inconsistencies, Such as the one mentioned above, or, for example, if interchanging from the H&C to the District a Hammersmith, if you somehow failed to touch out on the H&C or touch in on the District (but not both), would it bother to work out that you had obviously completed a single, legitimate, journey?
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Post by stapler on Oct 16, 2016 13:24:48 GMT
IME, it's a bit hit and miss, especially with OSIs - I have trouble with the Leytonstone (Mid to Central Line) one quite often. Not at the moment of course
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Post by countryman on Oct 16, 2016 18:05:54 GMT
Would not the Oyster system be intelligent enough to account for various inconsistencies. Obviously not, as this was some kind of scam. The chap was charged with a fraud offence. |
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Chris M
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Post by Chris M on Oct 16, 2016 21:25:22 GMT
Would not the Oyster system be intelligent enough to account for various inconsistencies, Such as the one mentioned above, or, for example, if interchanging from the H&C to the District a Hammersmith, if you somehow failed to touch out on the H&C or touch in on the District (but not both), would it bother to work out that you had obviously completed a single, legitimate, journey? I know on one occasion my girlfriend forgot to tap in at Mudchute, tapped at Heron Quays thinking she was tapping out but was actually tapping in, then tapped in again at Canary Wharf Jubilee and out at her destination (Acton Town IIRC). Looking at her Oyster history, the system just charged her for a Heron Quays-Acton Town journey without penalty. |
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Post by Deleted on Oct 17, 2016 22:18:50 GMT
-I thought that if you touch in and out at the same station within 15 mins then you were not charged, I discussed this with the Cheshamn supervisor once who was moaning because after a short notice cancellation there was nothing he could do for passengers who had been on the platform for more then 15 mins except tell them to wait or phone the help line. That's not correct. If you touch in and out within two minutes you'll be charged a maximum fare up to £8.90. If you then start another journey within 45 minutes it will cancel that and start a new journey. If you touch in and out after 2 minutes but before 30 minutes it will charge the minimum fare from that station but as before will cancel and start a new journey if touched in within 45 minutes. After 30 minutes it'll simply assume an incomplete journey. |
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Post by spsmiler on Oct 17, 2016 23:00:41 GMT
But... I thought that if after leaving a station where you are charged a minimum fare and then catch a bus - for instance: to travel to a nearby alternative station where trains are still running - then that minimum fare stands.
Simon
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Post by MoreToJack on Oct 17, 2016 23:15:40 GMT
But... I thought that if after leaving a station where you are charged a minimum fare and then catch a bus - for instance: to travel to a nearby alternative station where trains are still running - then that minimum fare stands. Simon That is also correct. The above relates only to touches at stations. |
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Post by Deleted on Oct 28, 2016 15:39:44 GMT
But... I thought that if after leaving a station where you are charged a minimum fare and then catch a bus - for instance: to travel to a nearby alternative station where trains are still running - then that minimum fare stands. Simon Indeed, but what did the 15 minutes have to do with anything? If they'd wanted to they could've refunded any oysters at any time. Contactless not so but still don't understand the significance of 15 minutes. |
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