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Post by Deleted on Aug 26, 2016 21:24:42 GMT
I had to make a journey this week for a PET Scan and I thought that it would have been straightforward to use the Underground to Westminster via Stratford. I could walk on my sticks. I managed to get to Stratford easily enough by getting a Central Line train contra direction and crossing an island platform to reverse direction.
At both Stratford and Westminster lifts were poorly signposted. It was necessary to get close to the signs to be able to read them.
At Stratford a lift was out of use but there was a short-ish stairway - no use in a wheelchair.
At Westminster the lifts were even more poorly signposted - appallingly in fact. It appears that one accesses the D&C via the Jubilee and uses a lift on the "other" direction platform. I was still left to use a short-ish stairway to get to street-level.
It seems that a wheelchair user would have to contact someone (but who?) in advance to get a "map" of how to navigate one's way in and out of a station. I was helped at Westminster by a mother with a buggy who was having the same problem and we worked it out between us. |
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Post by will on Aug 26, 2016 22:21:52 GMT
Who ever is responsible for maintaining and reviewing the signage seems to be doing a poor job of late. They really need someone to logically walk through the network using the signs only to see where they can be changed or added to make it easier to get round as even big stations like Euston & Bank have problems as I've gotten lost there a few times rather embarrassingly  I hope you don't feel like this is just an issue for you partially in relation to you being a wheelchair user as it seems many are having problems generally. More recently problems have cropped up with the night tube as people at Liverpool Street were climbing barriers (not because they were even that drunk) and gates etc. from the mainline concourse as they didn't know the entrance was round the side rather than the usual main one. I hope they get this sorted soon as there aren't many stations that have step free access so those that do could at least be appropriately sing posted. |
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Post by Deleted on Aug 26, 2016 22:55:25 GMT
There is a lift at Westminster to the right of the steps opposite the gate line. If you think Westminster is hard try changing between the vic and the SS lines at Kings Cross using only lifts.
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Post by rsdworker on Aug 27, 2016 1:19:13 GMT
which platform you were at Stafford station - there is 2 lifts each platform so if one is out of order there another lift along the same platform except platform 12 (ramp to other platform) and there is two lifts next to each another at same location at Platform 10 and 11 you can find all detials on www.nationalrail.co.uk/stations_destinations/sme/SRA_StationPlan.aspxfor Westminster - there is lifts throughout station if you looked carefully around near staircase - you would find lift there also you could asked for help via help points - they scattered around in station - the staff would tell you where the lift is |
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Chris M
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Post by Chris M on Aug 27, 2016 1:46:51 GMT
Who ever is responsible for maintaining and reviewing the signage seems to be doing a poor job of late. They really need someone to logically walk through the network using the signs only to see where they can be changed or added to make it easier to get round as even big stations like Euston & Bank have problems as I've gotten lost there a few times rather embarrassingly Indeed, I had to ask directions from the northbound Victoria Line to southbound Northern line Brank branch at Euston yesterday. Pretty much everything else was clearly singposted from the platform but not that that I saw. |
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londoner
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Post by londoner on Aug 27, 2016 5:25:28 GMT
Sorry you experienced this. Please do make a complaint about this too. There is simply no excuse to have poor signage on the network.
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Post by crusty54 on Aug 27, 2016 6:27:58 GMT
Temporary signage used to be managed centrally by a Signs Unit specialist.
Crucial to follow planned route of the diversions and ensure that signs are placed at all decision points.
Devolved to local management or individual projects now.
Tends to be done on the cheap now.
Recent example at Edgware Road where felt tip pens were used for a weekend closure that will be repeated over and over again.
Magnetic vinyls can be used and stored for next time.
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Post by Deleted on Aug 27, 2016 18:13:43 GMT
which platform you were at Stafford station - there is 2 lifts each platform so if one is out of order there another lift along the same platform except platform 12 (ramp to other platform) and there is two lifts next to each another at same location at Platform 10 and 11 you can find all detials on www.nationalrail.co.uk/stations_destinations/sme/SRA_StationPlan.aspxfor Westminster - there is lifts throughout station if you looked carefully around near staircase - you would find lift there also you could asked for help via help points - they scattered around in station - the staff would tell you where the lift is Thank you for the URL for station plans. Its existence should be more widely publicised.
The only real problem I had at Stratford was getting from the underpass to the concourse where the Jubilee platforms were - once I had found where the lifts were. I was helped by a maintenance chap in hiviz who was using the lifts to move his tools.
At Westminster I could not find anyone to ask or any helppoints to press. Staff on the gateline had their hands full directing tourists all over the place. At busy 'touristy' stations there needs to be someone from London tourism entities - whatever they are called now - to take pressure off LU staff.
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Post by rsdworker on Aug 27, 2016 22:24:12 GMT
at westmister - there should be a white big circle things on walls - you cant miss them - they generally near escalators or lifts or other locatins - its has fire alarm and infomation and emergency buttons on it
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Post by crusty54 on Aug 28, 2016 6:03:48 GMT
at westmister - there should be a white big circle things on walls - you cant miss them - they generally near escalators or lifts or other locatins - its has fire alarm and infomation and emergency buttons on it Otherwise known as Help points. If you press the Information button you will be connected to someone in the station control room or the station supervisor. They can see you on CCTV and advise you. At deep stations on the Jubilee line there are diagrams of the lift positions by each lift. Towards Westminster it would have been easier to use the Circle Line from Liverpool Street although it could have been slower. There is a small lift for the main Ticket Hall from the concourse and level access to the train. Not the case in the opposite direction. |
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Post by rsdworker on Aug 28, 2016 15:30:36 GMT
the liverpool street is only accessible to eastbound but full step free is in farriagtion or king cross which you can change to other direction also tower hill station is full accessible now which you can change from DLR to Circle line now
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Post by crusty54 on Aug 28, 2016 15:45:40 GMT
the liverpool street is only accessible to eastbound but full step free is in farriagtion or king cross which you can change to other direction also tower hill station is full accessible now which you can change from DLR to Circle line now which is why I said towards Westminster is step free. No step free access to get you to Farringdon or King's Cross from Liverpool Street at present. On the way back the Jubilee Line from Westminster to Stratford is clearly signed and there is a stair lift opposite the Jubilee platforms to get you into the subways with lifts to the main line platforms. |
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